Posted 05 August 2007 - 12:32 PM
Good afternoon Gentle People. I am running the latest edition of AGV Free, which is updated automatically daily around 10.00 a.m. GMT. I do a full scan of my computer on a fairly regular basis, approx every 2 - 3 weeks which has always shown to be virus free. However, just recently my computer has started to shut itself down and restart on the very odd occasion, usually when on the internet. On restart it runs normally for the rest of the session. The other day, in my Google history, I found a few web sites that I would not dream of visiting, and when I next looked in the AVG virus vault it showed a Trojan virus which I am sure was not there before despite what the details show.
Virus Name: Trojan horse PSW. Generic 4.ivy
Path: C:\ WINDOWS\ SYSTEM 32\ iexacxa.dll
Date of Detection: 22/05/07 12.26:25
File Size: 39.5kb
Source: Backup Copy
I have searched on the Internet for information about this particular virus and found nothing except that it appears to be part of a group of Trojans that steals passwords, keystrokes, and personal information.
Also, for the past few weeks, on starting up my computer I keep getting the following messages:
1) BT MODEM LOCK ALERT, BT YAHOO INTERNET:- WARNING: THE MODEM CONFIGURED FOR DIAL - UP ACCESS CANNOT BE LOCKED - NOT SUPPORTED OR BADLY INSTALLED.
2) SMARTBRIDGE ALERTS: BT HELP NOTIFIER.EXE - ENTRY POINT NOT FOUND:- THE PROCEDURE ENTRY POINT 'GETPROCESSIMAGEFILENAME W' COULD NOT BE LOCATED IN THE DYNAMIC LINK LIBRARY PSAPI.DLL
I do not use a dial-up modem to access the internet, being on Broadband.
On Friday, I downloaded and ran Windows Defender to do a second computer scan and that also showed no infection. I am not particlarly computer literate so I don't know what damage this Trojan has done, can do, or if it could still be active despite being in the Virus Vault. I most certainly don't know how to repair or clear it from my computer. It seems that maybe it is giving another computer remote acces to mine, but with my very limited experience, I don't know.
Sorry to be so long winded, but I am trying to give as much information as I can.
Can anyone help without being too technical, and thanks for your patience.