Posted 30 January 2005 - 06:21 PM
I am monitoring a computer remotely with a logging program. The user is aware of it. The native language of the user uses a different alphabet. The remote computer would not communicate with the computer monitoring software server because the characters are non-ascii. The remote user has cooperated by changing the computer name and user name to ascii (English language) characters, although a non-English name is still being logged to the remote monitoring server, and, hence, it cannot begin logging as it doesn't speak Russian! I believe that this may be because the remote computer administrator name was originally non-ascii (foreign). When I go to Users at the control panel, however, the administrator is called (the now-changed, English ascii name) and Administrator. Maybe there is another administrator on the computer who is not showing up, or some other identifier still sending out a non-ascii name. Are there suggestions or experience with such a case out there........and, a step-by-step solution for resolving the disparity by positively re-identifying this remote computer? HELP. Please.