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Laptop Stopped Working


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#1 jean_c

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Posted 02 August 2007 - 07:32 PM

my parents laptop stopped working yesterday morning.they have a dell with windows xp service pack 2 in it (they work of my LAN network if it matters any)..you cant do or open anything. so i shut it off and tried to open it in safe mode which it will do and you can get stuff like the control panel to start to open and then it pops up DR watson debugging has encountered a problem and needs to close and it will continue to do this with various names,, so i cant open anything at all or run any tests.. i want to re install windows in it with the operating system disk but my husband says we need a recovery disk (the computer didnt come with one) all we got was a bunch of nonsense disks and the operating disk and drivers and utilities.. any advice on what to do.. any help or advice is welcome

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#2 dc3

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Posted 03 August 2007 - 12:13 AM

Have you tried doing a last good configuration?

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#3 usasma

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Posted 03 August 2007 - 05:29 AM

For a Dell, you load the Operating System disk in order to restore it. The other disks contain the drivers and programs needed to restore you computer to fresh out of the factory condition. You don't have to install the programs, but the drivers are a must for your system to function correctly.

You are also able to do a repair install of Windows with the OS disk. This will leave the data and programs intact while replacing the operating system files. You can use these instructions for that: http://www.michaelstevenstech.com/XPrepairinstall.htm
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#4 jean_c

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Posted 03 August 2007 - 06:38 AM

to dc3, yeah that was one of the things i tried when i opened it to safe mode as it gives an option from the safemode page and it wouldnt do anything at all....

#5 pascor22234

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Posted 03 August 2007 - 12:34 PM

You can purchase an OS install or reinstall disc from Dell rather cheaply. ($10-$15) Go to dell.com and try to "chat online with Technical Support". They should be able to tell you how to get a disc.
http://support.dell.com/support/topics/glo...=dhs&~tab=1

Make sure you have the Service Tag number at your fingertips. It is located on a sticker on the bottom of the laptop.




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