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New Hardrive-drivelock Hdd Bay Password


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#1 23986136

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Posted 02 August 2007 - 12:08 AM

I installed a new hard drive on my son's laptop Compaq evo n400c. When I turned it on a small blue box appeared in the middle of the screen, it says DriveLock HDD Bay Password and it has a picture of a skeleton key. I bought this computer through ebay. How do I get passed this.

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#2 dc3

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Posted 02 August 2007 - 01:12 AM

Hi 23986136 and welcome to BleepingComputer.

If you read the rules you will find the following.

No subject matter will be allowed whose purpose is to defeat existing copyright or security measures. If a user persists and/or the activity is obviously illegal the staff reserves the right to remove such content and/or ban the user.

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#3 23986136

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Posted 02 August 2007 - 08:00 AM

I apologize I didn't know I was doing anything wrong. I bought three of these computers on ebay last year for my kids whom my wife and I homeschool. They used them all last year with no issues and then two of them had to have their hard drives replaced. I replaced one them with no issues and then this one had this happen. I thought maybe I did something wrong. I just wanted to explain before I drop this :thumbsup:

#4 Ken-in-West-Seattle

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Posted 04 November 2010 - 06:31 PM

The hd vendor is responsible for the usability of the drive. The hdd pw info is written on what used to be called the CE (custom engineering I think) cylinder and normal tools will not change, read or reset that info.

If you bought the drives from a reputable vendor, get an RMA and return them. If you bought them from e-bay, your are probably SOL.


On the other hand, compaq had a bios update to fix sudden driveLock initialization:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00737398

Specific models are listed in the link.

I just got a supertalent SDD drive with the hd password set on it as a replacement on an rma. I had to send it right back since they could not use the algorithm on a Dell machine since they are third party suppliers and not dell hardware partners. I suspect it was a Chinese recycler pull since it took them three weeks to replace it the first time.


BC mods: Sometimes the hdd password problem is not a stolen laptop issue and the user can be referred to their computer vendor (or hd vendor when it is a replacement) which will help them if the customer ownership chain is clear and the device is under warranty.

#5 Eyesee

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Posted 05 November 2010 - 12:38 PM

The original post in this thread is over three years old

I suspect they have the problem resolved by now
In the beginning there was the command line.




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