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External Hard Drive Problem

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#1 kasnani


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Posted 01 August 2007 - 03:22 PM

I have a WD Passport 80 GB USB 2.0 external hard drive. I purchased it a few months ago and was using it with Windows XP without any problems. Recently I switched to Windows Vista, and that's when I started having trouble with it - many times when I try and transfer a file (regardless of the file size...I've tried everything from a single mp3 to a 2 gb video file), the transfer will just stop after a few seconds, and not do anything. It won't progress, though Windows Explorer hasn't stopped responding or anything like that. When I try to cancel, it also just sits there saying "Canceling", but never actually goes away. This only happens sometimes, other times the file transfer goes through without any problems.

So I tried formatting it (in NTFS using Windows' Format utility), but the same problem still happens. I re-connected it to my old Windows XP computer, and now when I try to transfer files onto it, it transfers part of the file (or the first few in a group of files), then provides a message saying the transfer had failed, and specifies "Could not find the sector requested".

Anyone have any idea what's gone wrong? Is the external drive damaged beyond repair? Or is there some problem with the connecting cable that's causing file transfers to occasionally fail?

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#2 usasma


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Posted 02 August 2007 - 05:57 AM

Does the drive appear in Disk Management in XP? (Start...Run...type in "diskmgmt.msc" (without the quotes) and press Enter)
If it does, then try running chkdsk on it. Also, try running the Western Digital diagnostic tools on it (if you don't have the CD, the tools can be downloaded for free from Western Digital's website).
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