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Newbie Begs For Help!


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2 replies to this topic

#1 GreginNC

GreginNC

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Posted 31 July 2007 - 05:06 PM

I would be really grateful if someone could take a look at my hijackthis.log file and help me clean it up. There seems to be a tremendous amount of crap in there. More specifically, I have been having problems with pop-ups from top-banners which I was led to believe is related to Quickbrowser.exe which is not readily apparent to me in the log. Most appreciative in advance for your time and help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:47:27 PM, on 7/31/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe
C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
C:\Program Files\Toshiba\TAudEffect\TAudEff.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopIndex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktopCrawl.exe
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PccGuide.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Greg Friedlander\Local Settings\Temporary Internet Files\Content.IE5\62JKSG2S\HiJackThis[1].exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {408870BA-A8B3-49E2-8900-272F1DD92FFB} - \
O2 - BHO: 0 - {6218641A-C7D4-41BB-6584-F342AD2F8FE5} - C:\Program Files\WindowsUpdate\woguxyh.dll (file missing)
O2 - BHO: (no name) - {96587FE6-F859-4A73-8C06-4955410BF8E8} - C:\WINDOWS\system32\iifge.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar4.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: (no name) - {E8358618-DA9F-4F00-AE30-5B9045F6DFC3} - C:\Program Files\Common Files\satef.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar4.dll
O4 - HKLM\..\Run: [TosHKCW.exe] "C:\Program Files\TOSHIBA\Wireless Hotkey\TosHKCW.exe"
O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
O4 - HKLM\..\Run: [TMESBS.EXE] C:\Program Files\TOSHIBA\TME3\TMESBS32.EXE /Client
O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
O4 - HKLM\..\Run: [TAudEffect] C:\Program Files\Toshiba\TAudEffect\TAudEff.exe /run
O4 - HKLM\..\Run: [PRONoMgr.exe] c:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SpyHunter] C:\Program Files\Enigma Software Group\SpyHunter\SpyHunter.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\system32\ezSP_Px.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-21-724428688-2525021877-4075396699-1005\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User '?')
O4 - HKUS\S-1-5-21-724428688-2525021877-4075396699-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.toshiba.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {24D1BDCE-D835-11D6-BF84-0050047EA0E7} (BlueStream_Flash Class) - http://www.rovion.com/Controls/Rovion.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1135474954758
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1135488805346
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - http://dnjhq.com:81/msrdp.cab
O16 - DPF: {8A0019EB-51FA-4AE5-A40B-C0496BBFC739} (Verizon Wireless Media Upload) - http://www.vzwpix.com/activex/VerizonWirel...loadControl.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/aio/en/check/qdiagh.cab?326
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcCtlCom.exe
O23 - Service: Trend Micro Protection Against Spyware (PcScnSrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\PcScnSrv.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\Tmntsrv.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~2\tmproxy.exe
O24 - Desktop Component 0: (no name) - http://www.imagestation.com/picture/sraid2...7d/eeacdef7.jpg
O24 - Desktop Component 1: (no name) - C:\Program Files\WindowsUpdate\baprymub.html
O24 - Desktop Component 2: (no name) - http://www.imagestation.com/picture/sraid2...89/eeacc296.jpg
O24 - Desktop Component 3: (no name) - http://www.imagestation.com/picture/sraid2...8d/eeacb180.jpg
O24 - Desktop Component 4: (no name) - http://www.imagestation.com/picture/sraid2...1f/eeacbcc3.jpg
O24 - Desktop Component 5: (no name) - http://www.imagestation.com/picture/sraid2...57/eeace66a.jpg
O24 - Desktop Component 6: (no name) - http://www.imagestation.com/picture/sraid2...f6/eeacf197.jpg
O24 - Desktop Component 7: (no name) - http://www.imagestation.com/picture/sraid2...3e/eeacdf93.jpg
O24 - Desktop Component 8: (no name) - http://www.imagestation.com/picture/sraid2...1b/eeacc344.jpg

--
End of file - 9747 bytes

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#2 SifuMike

SifuMike

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Posted 03 August 2007 - 05:03 PM

Hello GreginNC,

I am SifuMike and I will be helping you.

Sorry for the delay. We have many logs backed up. :thumbsup:


You will need to use Internet Explorer for this scan.

Disable your antivirus program and go here to run BitDefender Online Scan.
Click on I Agree.
Avoid clicking on other links as you don't need to try out the full install at this point, just the online scanner.

When the ActiveX Control has loaded, click on "Click here to scan".
Please be patient, as this scan may take a few hours. It all depends on the number of files on your computer.

NOTE: If you are running XP SP2, you may need to click on the Information Bar to allow the ActiveX to install and may need to repeat the BitDefender Online Scan.


When BitDefender completes the scan, select the "Detected Problems" tab.
Click on "Click here to export scan".
Save the file as an HTML to your Desktop.
Then click on the saved file and allow it to open with your browser.
Go to Edit - Select All then copy/paste that log back here.
Post the BitDefender log.

********************

I see that you are running msconfig in /auto mode which means that you may have selectively removed some items in the past from the startup procedure.

This can be bad if they are malware, so we would like you to reenable those startup entries by doing the following:
Please click on start, then run, and type msconfig and then press enter. When the window opens click on the startup tab and make sure there are checkmarks in every entry. Then press ok until you are out of the program.
If it asks to reboot, do not reboot. It is not necessary to reboot to get the items to show up in HijackThis.

********************

C:\Documents and Settings\Greg Friedlander\Local Settings\Temporary Internet Files\Content.IE5\62JKSG2S\HiJackThis[1].exe


You need to put HijackThis into its own folder, but not a temp folder. It won't save the backups if it is run from a temporary folder, and we will be deleting the temp folder.

Download and install the new version by following the instructions in Step 9 of the Preparation Guide For Use Before Posting A Hijackthis Log. and make sure you use the default folder C:\Program Files\Trend Micro\HijackThis .

Note that it is unnecessary to uninstall the old version because the new one will be copied to a different folder.


********************

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

Updating Java:
  • Download the latest version of Java Runtime Environment (JRE) 6u2.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6u2".
  • Click the "Download" button to the right.
  • Check the box that says: "Accept License Agreement".
  • The page will refresh.
  • Click on the link to download Windows Offline Installation, Multi-language jre-6-windows-i586.exe and save to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    Examples of older versions in Add or Remove Programs:
    Java 2 Runtime Environment, SE v1.4.2
    J2SE Runtime Environment 5.0
    J2SE Runtime Environment 5.0 Update 6
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version.
********************


NOTE: If you have downloaded ComboFix previously please delete that version and download it again!

1. Download this file - combofix.exe to your Desktop.
2. Double click combofix.exe & follow the prompts.
3. When finished, it shall produce a log for you. Post the ComboFix log and a fresh Hijackthis log and the BitDefender log in your next reply.
Do NOT post the ComboFix-quarantined-files.txt - unless I ask you to.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

Edited by SifuMike, 03 August 2007 - 05:21 PM.

If I've saved you time & money,
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#3 SifuMike

SifuMike

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Posted 11 August 2007 - 04:53 PM

Due to inactivity, this thread will now be closed. If you need this topic reopened, please contact me or a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.
If I've saved you time & money,
please make a donation so I can keep helping people just like you! You can donate using a credit card and PayPal. Thank you!



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Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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