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Acer Aspire 5004 Dead!


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9 replies to this topic

#1 MacDiesel

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Posted 31 July 2007 - 10:19 AM

My brother was on his Acer Aspire 5004 and all of a sudden it said it was going into hibernation and powered off. This was about a month ago, and it hasn't powered on since. The power supply is good because we tried another know good one. The CMOS battery has juice, so I think that is ok. Does he possibly have a failed mainboard? Any suggestions? It is running Windows XP home.

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#2 dc3

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Posted 31 July 2007 - 11:31 AM

hi MacDiesel, when you turn on the computer do any of the LEDs on the case or keyboard come on? Do the fans run?

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#3 MacDiesel

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Posted 31 July 2007 - 11:39 AM

The power led comes on yellow and then turns green, but the laptop does not power up. So no fans or anything, just the led.

#4 T

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Posted 31 July 2007 - 12:02 PM

Could be a short. . .? Don't think that could happen over time with a laptop though. You sure it's not just a problem with the screen not displaying anything? Do you hear the hard drive spin up? Does the computer get hot at all?

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#5 MacDiesel

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Posted 31 July 2007 - 12:31 PM

No it doesn't power on at all. The hdd does not spin up and the fan doesn't come on.

#6 oldf@rt

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Posted 31 July 2007 - 01:11 PM

Lets try to reset the laptop and clear the Capacitors: Disconnect from power, and remove the battery. Push and hold the power button down for 4 minutes. replace the battery and plug in again. Try to turn on again let us know, please.
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#7 MacDiesel

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Posted 31 July 2007 - 02:02 PM

Clearing the capacitors did not work.

#8 oldf@rt

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Posted 31 July 2007 - 02:06 PM

Ouch. seems like I have to be the bearer of bad news the mainboard seems to be gone. Hopefully, this is still under warranty. Have you contacted Acer yet?
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#9 MacDiesel

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Posted 31 July 2007 - 02:13 PM

I was thinking the mainboard myself. It is my brothers laptop, but his warranty ran out in March. Go figure right? Thanks for your help.

#10 oldf@rt

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Posted 31 July 2007 - 10:38 PM

What is the possibility that he got an extended warranty on it? I have seen Circuit City and Best Buy slip those onto sales, and forget to tell the customer, have him check his sales receipt. I have also seen customers forget that they purchased a warranty.
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