Hello, I just found this forum searching for a answer to my problem. I hope someone here can help me.
Here's my issue:
I have a newer laptop with Vista(bought it in Feb. '07). I use AVG for my virus/spyware/spam/firewall protection. I uninstalled the Norton NIS software via the add/remove programs and I thought all was well. After installing AVG I was having a conflict with the firewall, well I didn't know it was a conflict I just thought it was a software issue with grisoft. Recently I was trying to install another software that was having issues. As part of the trouble shooting they wanted me to turn off all of my firewall/anti-virus software to see if there was an issue with it not allowing the software to run properly. When I went to my control panel and checked my security settings it showed that i had 3 firewalls running(?), 2 virus protections, as well as windows defender all running at the same time.
Okay, so I turn off windows firewall, but it still shows AVG & Notron firewall running. I can turn off the AVG but there is no option to turn off Norton(I've already uninstalled the NIS). I can turn off windows defender, no problem there. Norton shows up in my malware as an option but it is turned off so I only have AVG running and protecting me there(good). Under spyware and other malware protection it shows AVG, Norton NIS, and windows defender. I can turn off windows defender but I CANNOT turn off NIS.
Next thing I do is go to Symantec support and locate their Norton Removal Tool. I save the program then run it from my desktop. It then restarts my cpu and then opens up a reinstall page in my web browser. I open up my security manager again to check the situation and the Norton stuff is still there. So I decide to try the removal tool again, same things happen. I check the status again and Norton is still there. Now I'm frustrated so I check the Symantec support site again. I find they have free chat support so I download the software to speak to someone and the install freezes my cpu
. I try again after a restart hoping the restart would help and no such luck it freezes again. Well I was at work and had access to another cpu(XP) so I try that one and all is well with the chat software and I get someone. They tell me to run the "removal tool" even though I explained that I had already done that 2x before. I run it reluctantly and as soon as I was done my chat gets disconnected
. So i connect throught the chat again and get someone else. They have me lookup all different kinds of stuff using things like regedit, msconfig, and such. We do this for about 15 minutes and then he tells me to restart my cpu and everything should be fine.........WE DIDN"T EVEN DO ANYTHING BUT SEARCH SOME FILES
!!!!!! I tell him that and he says if the restart doesn't fix the problem then they would be more than happy to help me again................
I decide to start searching the web again for solutions and I find this guy Dave Taylor's website http://www.askdavetaylor.com/how_can_i_ful..._my_system.html
sorry if I'm not suppose to post weblinks. Anyways, I follow his steps and I find a few Norton/Symantec things and delete them but that doesn't resolve my issue.
Is it okay to yell HELP now!!!
If you have any ideas please let me know.