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Coolwebsearch?


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#1 JimB82

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Posted 29 July 2007 - 01:57 AM

Hi all, I'm in need of some serious help, (probably) concerning a coolwebsearch attack. Here's the beef:

1: I am unable to run anti-malware programs (Trend Micro, Spysweeper)
2: I am unable to visit anti-malware websites (AVG, TM housecall, etc.) The browser window closes immediately.
3: I managed to download Hijackthis and CWShredder but these programs will not run, or close within seconds.
4: I am unable to explore folders containing anti-malware programs and files.
5: I can't burn or view CD-R's, and USB drives behave oddly: I loaded up my 1GB MP3 player, only to be told that it was full after something like 300MB. My g/f's iPod was also mysteriously wiped clean.

I've been reluctant to connect to the internet from my own computer until I get this resolved (I'm at an internet cafe), but it could be done if need be. Basically, I'm out of ideas. And I can't go through the usual channels because I have no HJT log to show anyone. Please help me out, I don't want to have to resort to a format!

Thank you!
-Jim-

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#2 oldf@rt

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Posted 30 July 2007 - 01:26 AM

Download Dr Web cure it to a flash drive, follow these directions:Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "SAFE MODE" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with DrWeb-CureIt as follows:
  • Double-click on drweb-cureit.exe to start the program. An "Express Scan of your PC" notice will appear.
  • Under "Start the Express Scan Now", Click "OK" to start. This is a short scan that will scan the files currently running in memory and when something is found, click the Yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click Options > Change settings
  • Choose the "Scan tab" and UNcheck "Heuristic analysis"
  • Back at the main window, click "Select drives" (a red dot will show which drives have been chosen)
  • Then click the "Start/Stop Scanning" button (green arrow on the right) and the scan will start.
  • When done, a message will be displayed at the bottom advising if any viruses were found.
  • Click "Yes to all" if it asks if you want to cure/move the file.
  • When the scan has finished, look if you can see the icon next to the files found. If so, click it, then click the next icon right below and select "Move incurable".
    (This will move it to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if it can't be cured)
  • Next, in the Dr.Web CureIt menu on top, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Please let us know your results.
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