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3 replies to this topic

#1 justcallmepatches


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Posted 29 January 2005 - 05:38 AM

a-little about me, I am female -56 and from nevada
very happly married have two grown children and two twin grandsons
age 7 that are little Hockey players
and soon I will have two more step grandsons around same age .Now the problem,
my siaster can not surf do to the fact she is unable to find her IE , she has everything enabled , yet can not get to sites such as this one her IE or ? is not allowing her to do anything but get her mail she is connected the the internet through AOL- she also can not view any images unless they have been placed in body of e-mail text area.
they say its her computer, yet she has had it checked out no-one can find any problem.
So any advice I can possibly give my sister to help her surf- from anyone here would be apprecated .Oh by the way , I am very Happy to be a member of your community.

thank you :thumbsup:


Edited by justcallmepatches, 29 January 2005 - 05:45 AM.

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#2 tg1911


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Posted 29 January 2005 - 11:22 AM

Hello, justcallmepatches.
Welcome to BleepingComputer.

Regarding your sisters computer:

Did this problem just start, or did she have it from day one?

If from day one, she could try reinstalling IE.

If the problem is recent, she might have a spyware/malware problem, If so, I recommend posting a HijackThis log to be analyzed.
Have her download the latest version of HijackThis (HJT), from here.

If she can't get to the site in IE, you could download it for her, and burn it to a disk, then load it onto her computer.

Put HijackThis in a Permanent folder:
Click My Computer / C: / File / New / Folder / name the folder; HijackThis
Put HijackThis.exe, in this folder.
This is a mandatory step, for the backup and restore functions, of HijackThis, to be able to work.

Read the pinned post in the HJT forum, here

Then, run a log, and post it in the HJT forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a couple of days to get a response, but, the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.

That way we can eliminate the possibility of spyware/malware, being the cause of your

Another alternative would be to install another browser, which is advisable anyway, for situations just like this. I recommend Firefox. This should at least let her get onto the internet. You can use as many browsers as you want. You don't have to uninstall one, to run the other one.

Is she using these basic security programs?

aČ free-a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
Ad-Aware-A good program similar to SpyBot S & D.
Spybot S&D-Detects and removes spyware, of different types, from your computer.
SpywareBlaster-A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard-A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

If not, she needs to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...

Download them, update them, and then run them.

Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.

I hope this helps out.
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#3 touse


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Posted 29 January 2005 - 09:26 PM

Hiya Patches,

So, you're a proud grandmother that knows her way around computers. We have a few of those here. :flowers: You've come to the right spot. Welcome to Bleepingcomputer!

And with the advice they give you here, I'm sure your sister's trouble will be cleared up in no time.

Touse :thumbsup:

#4 phawgg


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Posted 30 January 2005 - 02:23 AM

Glad you found the site, "patches".
You & your sister deserve an answer to a perplexing problem.
Follow the advice you've been given and some other
minds can help determine from the facts presented
in a HJT log
what might be involved.

Such a wide variety of problems can occur.
Include make/model of your PC in comments, too.
How old, any particulars might help. :thumbsup:
patiently patrolling, plenty of persisant pests n' problems ...

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