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Memory Error At Boot Up


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#1 tpm

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Posted 26 July 2007 - 06:04 PM

Hello
I found that my brand new Gateway FX530 computer with Vista and 4 gig of ram would not restart. It would hang up and I would have to hit the power button numerous times before it actually kicked on. During one of the attempts to start an error popped up stating "Firmware detected system memory has decreased". On another try the error went on to state " channel memory in channel A is not equal to amount of memory in channel B " I have 4 banks of 1024 memory installed

Thanks
Tom

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#2 usasma

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Posted 26 July 2007 - 06:24 PM

32 bit versions of XP and Vista won't recognize 4 gB of RAM. While I haven't heard of this happening in the BIOS, it is possible. On my system (with an MSI mobo) I've got 4 gB that works just fine (but is only recognized as 3.25 gB).

Try removing 2 of the sticks to see if it'll boot. Then swap the sticks to see if the other 2 will boot. If both boot, then there's an issue in the BIOS that won't let you use 4 gB of RAM. You might check the Gateway site to see if there's a BIOS update that will take care of this.
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#3 tpm

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Posted 26 July 2007 - 07:08 PM

Thanks for the reply
The computer was built to handle the 4 gig of ram even though as you said it actually only uses 3+ of it. I will try switching out the memory tomorrow. Are you thinking a bad memory stick or something else??
With the dual core setup is there a way to check if the memory is being evenly distributed? (not that I really know what I'm talking about ~ a little over my head)

Thanks again
Tom

#4 tpm

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Posted 26 July 2007 - 08:20 PM

I ran Vista's built in memory tester which came back clean. Also checked the bios and it showed all 4 sticks of ram

Core Multiplexing Tech ENABLE
L2 Cache Ram 4096 KM
Total Memory 4096 MB
Memory Mode Duel channel

Memory channel
A slot 0 1024 MB
A slot 1 1024 MB
B slot 0 1024 MB
B slot 1 1024 MB

When I set the test to begin on a restart this popped up

Posted Image

Maybe JUST a restart problem??

Thanks
Tom

#5 usasma

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Posted 27 July 2007 - 05:47 AM

Since it's a memory problem, and the memory test came back OK - I'd have to assume that the issue is with your BIOS. A search of the Gateway site reveals a couple of BIOS updates that are very new. I was not able to find out what the updates "fixed" - but in your case I'd suspect that a BIOS update is in the cards. Be very, very careful with the BIOS update as it can hose your motherboard!

Here's the link: http://support.gateway.com/support/drivers...fx530&st=kw
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#6 DaChew

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Posted 27 July 2007 - 05:59 AM

did you add the extra 2 gigs? or did gateway?

Edited by DaChew, 27 July 2007 - 06:02 AM.

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#7 tpm

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Posted 27 July 2007 - 06:56 AM

Gateway just emailed me a "Startup repair" response. I'll let you know how it goes

The computer is brand new with 4 gig of ram installed from factory

Thanks for the replies
Tom




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