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3 Unrelated Computers Down


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#1 BagelAnne

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Posted 26 July 2007 - 09:11 AM

Three of my friends are experiencing the same problem. They all have XP and all have dell computers (2 are laptops). All are getting the bsod regularly.
I was helping one friend and we were able to get to the last known good configuration a few times. I was able to run the Dell laptop's diagnostic utility. There apparently is no hardware problem. I ran 3 online scans, spybot, ccleaner, adaware and superantispyware
I am finding sidestep and softomate. and one found p3j.exe but couldn't clean it.
I wonder if there is anything out there that is causing this issue.
It seems odd that 3 unrelated people living in the local area are having the same issue.
Any ideas?

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#2 jwinathome

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Posted 26 July 2007 - 09:15 AM

I don't think those items mentioned would be causing BSOD's.

Do you have the error's from the BSOD's that you can list? It might help us get a clue.

#3 dc3

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Posted 26 July 2007 - 09:19 AM

Look in the event viewer to see what is showing up in there at those times and report what you find.

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#4 BagelAnne

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Posted 26 July 2007 - 09:53 AM

one has :
0x0000005, 0x80585271, 0xBA4CBIE8, 0xBA4CAEE4
Another is
Stop c000021a Failed system error
another is:
0x0000007E (0x0000005,0x805C607B,0xF89ED93C,0XF89ED638
Thanks for the quick response!
One computer will not boot up at all now. According to one friend
I will check the event log on the one at my friend nextdoor

#5 usasma

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Posted 26 July 2007 - 06:22 PM

All of these errors can have viruses as the root cause. Since you've detected viruses already, that's what I'd suspect that the cause is.
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