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Computer Running Very Slow


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16 replies to this topic

#1 jlind1234

jlind1234

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Posted 25 July 2007 - 12:48 PM

I'm working on my friends computer. It takes about a minute to open anything. I ran Spybot and Ad-Aware in both Normal and Safe modes and that didn't seem to help any.

I downloaded Hijackthis last night hoping one of you fine folks might be able to help me with this problem.

Thank you in advance for any help you may be willing to help me with.

Here's the "hijackthis.log":

Logfile of HijackThis v1.99.1
Scan saved at 10:03:55 PM, on 7/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOW1\System32\smss.exe
C:\WINDOW1\system32\winlogon.exe
C:\WINDOW1\system32\services.exe
C:\WINDOW1\system32\lsass.exe
C:\WINDOW1\system32\svchost.exe
C:\WINDOW1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOW1\Explorer.EXE
C:\WINDOW1\system32\spoolsv.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOW1\SOUNDMAN.EXE
C:\Program Files\Common Files\AOL\1183697826\ee\AOLSoftware.exe
C:\Program Files\Common Files\AOL\1183697826\ee\services\safetyCore\ver210_5_4_1\AOLSP Scheduler.exe
C:\Program Files\mcafee.com\antivirus\oasclnt.exe
C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\AOL 9.0\waol.exe
C:\Program Files\Common Files\AOL\1183697826\ee\SSCEvtHdlr.exe
C:\Program Files\Common Files\AOL\1183697826\ee\aolsoftware.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\1183697826\ee\services\safetyCore\ver210_5_4_1\aolavupd.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
C:\WINDOW1\System32\svchost.exe
C:\WINDOW1\system32\wscntfy.exe
C:\WINDOW1\system32\WgaTray.exe
C:\WINDOW1\system32\taskmgr.exe
C:\Program Files\AOL 9.0\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Nancy Alig\My Documents\Unzipped\hijackthis\HijackThis.exe

O2 - BHO: Popup-Blocker Class - {52706EF7-D7A2-49AD-A615-E903858CF284} - C:\Program Files\NetZero\qsacc\X1IEBHO.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007-56A92E8F84A7} - C:\Program Files\NetZero\Toolbar.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOW1\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOW1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1183697826\ee\AOLSoftware.exe
O4 - HKLM\..\Run: [IPHSend] C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe
O4 - HKLM\..\Run: [AOLSPScheduler] C:\Program Files\Common Files\AOL\1183697826\ee\services\safetyCore\ver210_5_4_1\AOLSP Scheduler.exe
O4 - HKLM\..\Run: [sscRun] C:\Program Files\Common Files\AOL\1183697826\ee\SSCRun.exe
O4 - HKLM\..\Run: [OASClnt] C:\Program Files\mcafee.com\antivirus\oasclnt.exe
O4 - HKLM\..\Run: [EmailScan] C:\Program Files\mcafee.com\antivirus\mcvsescn.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\AOL 9.0\AOL.EXE" -b
O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/228"
O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files\NetZero\qsacc\appres.dll/227"
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOW1\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1155298817203
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://internal.3umc.org/Remote/msrdp.cab
O16 - DPF: {D3538D36-EEDA-4BC7-9C8D-8C1D066EBC56} (SonicActivator Class) - http://hp.sonic.com/SonicActivation.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O20 - Winlogon Notify: WgaLogon - C:\WINDOW1\SYSTEM32\WgaLogon.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Antivirus Update Service (aolavupd) - AOL LLC - C:\Program Files\Common Files\AOL\1183697826\ee\services\safetyCore\ver210_5_4_1\aolavupd.exe
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: McAfee McShield (McShield) - McAfee Inc. - C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOW1\System32\HPZipm12.exe

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#2 suebaby41

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Posted 08 August 2007 - 12:40 PM

Welcome to the BleepingComputer Forums. Since it has been a few days, please post a new HijackThis log. Thank you for your patience.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.
You don't stop laughing when you get old; you get old when you stop laughing.
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Malware Removal University Masters Graduate

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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#3 suebaby41

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Posted 19 August 2007 - 10:52 AM

Please download Trend Micro - HijackThis. Do a new scan with Trend Micro - HijackThis and post it in your next reply.
You don't stop laughing when you get old; you get old when you stop laughing.
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#4 jlind1234

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Posted 21 August 2007 - 01:08 AM

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:38:52 PM, on 8/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOW1\System32\smss.exe
C:\WINDOW1\system32\winlogon.exe
C:\WINDOW1\system32\services.exe
C:\WINDOW1\system32\lsass.exe
C:\WINDOW1\system32\svchost.exe
C:\WINDOW1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOW1\Explorer.EXE
C:\WINDOW1\system32\spoolsv.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\WINDOW1\SOUNDMAN.EXE
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe
C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOW1\System32\svchost.exe
C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
C:\WINDOW1\system32\WgaTray.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Nancy Alig\My Documents\Unzipped\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOW1\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOW1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe -a
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOW1\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1155298817203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1185650499890
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://internal.3umc.org/Remote/msrdp.cab
O16 - DPF: {D3538D36-EEDA-4BC7-9C8D-8C1D066EBC56} (SonicActivator Class) - http://hp.sonic.com/SonicActivation.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOW1\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--
End of file - 5944 bytes

#5 suebaby41

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Posted 22 August 2007 - 02:08 PM

A few things you may do prior to cleaning::During the cleaning process, if any other issues appear, please let us know.
You don't stop laughing when you get old; you get old when you stop laughing.
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#6 suebaby41

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Posted 22 August 2007 - 04:05 PM

A Firewall is an essential part of computer security and you do not appear to have a third party software firewall running on your system. If you have one, and I missed it, please ignore this. If you are relying on the firewall that comes with Service Pack 2, then you need to install a third party software firewall. While the SP2 firewall is better than nothing, it does not monitor outgoing traffic, so anything malicious on your computer can 'phone home' at will. There are several firewalls that provide better protection than the Windows SP2 firewall. Follow these steps to turn off/disable the Windows Firewall before installing a new firewall:
  • Download the new firewall to your desktop.
  • Disconnect from the Internet.
  • Click Start > Control Panel.
  • Switch to Classic View if you have not already done so.
  • Double click on the Windows Firewall icon.
  • Click Off (Not recommended).
  • Install the new Firewall.
Do not attempt to run two software firewalls since like running two antivirus programs, they will possibly cause problems and conflict with each other.
There are a few firewalls available for free that appear to be good and easy to use:For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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Join The Fight Against Malware
No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#7 suebaby41

suebaby41

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Posted 22 August 2007 - 04:46 PM

I do not see any indication of malware in your HijackThis log. I have a few suggestions.

Step 1

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.
I noticed that you have some programs that need to be updated.

Step 2

To help prevent further infection, please download SpywareBlaster. SpywareBlaster helps to:
  • Prevent the installation of Active X-based spyware, adware, browser hijackers, dialers, and other potentially unwanted software.
  • Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
  • Restrict the actions of potentially unwanted sites in Internet Explorer.
  • Please check this link, Using SpywareBlaster to protect your computer from Spyware, Hijackers, and Malware for instructions on how to download, install, and use SpywareBlaster.
Step 3

Download and install AVG Anti-Spyware
  • Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.
  • Install AVG Anti-Spyware by double clicking the installer.
  • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
  • On the main screen under Your Computer's security.
    • Click on Change state next to Resident shield. It should now change to inactive.
    • Click on Change state next to Automatic updates. It should now change to inactive.
    • Next to Last Update, click on Update now. (You will need an active Internet connection to perform this)
    • Wait until you see the Update successful message.
  • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • If you are having problems with the updater, you can use this link to manually update AVG Anti-Spyware.
    AVG Anti-Spyware manual updates .
  • Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.
Scan With AVG Anti-Spyware. IMPORTANT: Do not open any other windows or programs while AVG Anti-Spyware is scanning as it may interfere with the scanning process.
  • Reboot to Safe Mode. (without networking support !) If you don't know how to boot in Safe Mode, here is a tutorial, How To Start Windows in Safe Mode.
  • Please start AVG Anti-Spyware and run a full scan.
    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All boxes should be checked.
      • Under Possibly unwanted software:
        • All boxes should be checked.
      • Under Reports:
        • Select Automatically generate report after every scan and uncheck Only if threats were found.
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.
    IMPORTANT : Don't click on the "Save Scan Report" button before you hit the "Apply all Actions" button.
    • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
    • At the bottom of the window, click on the Apply all Actions button. (3)
      Posted Image
  • When done, click the Save Scan Report button. (4)
    • Click the Save Report as button.
    • Save the report to your Desktop.
  • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
  • Reboot in Normal Mode.
Step 4

The ATF-Cleaner program is for XP and Windows 2000 only.
ATF-Cleaner features include:
  • Cleaning of all user temp folders, administrator only can use this feature.
  • Cleaning of the Java cache, which seems to be harboring more and more malware.
  • Cleaning the cache, cookies, history, download history, visited links and saved passwords. You have the option of checking no if you want to save your passwords.
Please download the ATF-Cleaner by Atribune.
Instructions:
  • Double-click ATF-Cleaner.exe to run the program.
  • Check the boxes to the left of:
    • Windows Temp
    • Current User Temp
    • All Users Temp
    • Temporary Internet Files
    • Prefetch (Windows XP) only
    • Java Cache
  • The rest are optional - if you want to remove them all, check Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
If you use the Firefox browser:
  • Click Firefox at the top and choose: Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use the Opera browser:
  • Click Opera at the top and choose: Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
If needed, Tutorial on ATF Cleaner with pictures.
Do not run it yet.

Step 5

Please disconnect from the Internet. Please close ALL browser windows (including this one).

Now we will address the HijackThis fixes.

Please run HijackThis and click Scan Place checks next to the following entries (make sure not to miss any):

O16 - DPF: {D3538D36-EEDA-4BC7-9C8D-8C1D066EBC56} (SonicActivator Class) - http://hp.sonic.com/SonicActivation.dll

These are optional fixes. These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

AOLDial.exe process can be removed to free up resources without compromising system performance. AOLDial.exe (AOLDialer) is the AOL ISP software dialer which can be activated through a desktop shortcut. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe

You have realsched.exe (RealPlayer's autoupdate program) running at Startup. This is RealPlayer's autoupdate program and is not necessary for the program to function properly. realsched.exe is a program which schedules for manual update checks for Real Networks products. This is a non-essential process. Disabling or enabling this is down to user preference however disabling may prevent notification of updates. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in RealPlayer itself to keep it from resetting itself. Item(s) to fix in HijackThis:

O4 ‑ HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" ‑osboot

You have QuickTime running at Startup. This is QuickTime's system tray icon and not necessary for the program to function properly. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in QuickTime Player itself to keep it from resetting itself. Item(s) to fix in HijackThis:

O4 ‑ HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" ‑atboottime

There is a small program that will prevent QuickTime from resetting itself.
Please download Engraph-QuickTime-Killer This is a free utility from EnGraph software. For more information about EnGraph, go to www.engraph.com. This application is intended for people that use or consume Sprint Video Mail, as Sprint uses QuickTime for viewing thier movies. (or anybody that hates QuickTime) Of course, as soon as QuickTime is ran, it adds itself to startup, which is very annoying to me. This application will remove QuickTime from start up and kill any running QuickTime processes. This application runs silently at start up and closes itself as soon as it takes care of QuickTime.

hpztsb09.exe (HPDJ Taskbar Utility) process can be removed to free up resources without compromising system performance. Hewlett Packard utility installed with HP Deskjet printers to do maintenance tasks and diagnostics. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

Rundll32 cmicnfg.cpl, CMICtrlWnd (Cmaudio) process can be removed to free up resources without compromising system performance. It is the System tray control panel for C-Media based soundcards - often included on popular motherboards with in-built audio. Available via Start -> Settings -> Control Panel. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd

HPWuSchd2.exe and HPWuSchd.exe (HP software updates) process can be removed to free up resources without compromising system performance. This is the HP software updates. If a shortcut doesn't exist, create your own and run it manually This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

nerocheck.exe is a process associated with the Nero CD writing or Nero CD/DVD software. It is used to install or control the Nero driver nerocd2k.sys application. This process should not be removed while using the Nero CD Writing software. This program constantly checks for known drivers that can conflict with our Nero/Nero Express/NeroVision Express software. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe

incd.exe ( Ahead InCD) process can be removed to free up resources without compromising system performance. This is the Ahead InCD packet writing software. Similar to DirectCD. Run manually before insert an appropriately formatted CD-RW disk. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe

sgtray or sgtray.exe (Sonic Update Manager) process can be removed to free up resources without compromising system performance. sgtray.exe is a utility from Sonic Software Corporation which installs itself on the system tray bar, and serves to remind you to backup your files. This is a non-essential process. Disabling or enabling it is down to user preference. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r

You have jusched.exe running at Startup. It checks with Sun's Java updates site to see if newer Java versions are available. This program is not required to start automatically. You can do this manually by visiting http://java.sun.com or just run the Java Plug-In Control Panel. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"

soundman.exe (Realtek AC97 Audio Sound Manager) process can be removed to free up resources without compromising system performance. System Tray icon for the Realtek AC97 Audio Sound Manager for AC97 onboard audio. Available via Start -> Settings-> Control Panel. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE

launchapplication.exe (Nokia PC Suite Launcher) process can be removed to free up resources without compromising system performance. System Tray icon for Nokia PC Suite. PC Suite lets you synchronize, edit, and back up many of your phone's files on a compatible PC through a wireless or cable connection. PC Suite can also be launched through Start Menu. This is a valid program but it is not required to run on startup. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup

RegistryBooster.exe (Uniblue Registry Booster) process can be removed to free up resources without compromising system performance. Related to Uniblue_Registry_Booster Keep your computer clean. Note: Located in C:\Program Files\Uniblue\Registry Booster\. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe /S

msmsgs.exe (MSN Messenger Internet chat tool) is the main process relating to the MSN Messenger Internet chat tool installed by default on most Windows computers. The Windows Messenger from Microsoft provides Online Chat and Instant Messaging. If you don't use Windows Messenger, you can
  • Rename the "Messenger" folder.
  • Uninstall, Stop, Disable or Remove "Windows Messenger".
A tray bar is also installed alongside this process for easy access to its features which include Internet chat, file sharing and audio/video conferencing. This is a non-essential process. Disabling or enabling it is down to user preference. process can be removed to free up resources without compromising system performance. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

GoogleDesktop.exe (Google Desktop Search) process can be removed to free up resources without compromising system performance. Google Desktop Search - "a desktop search application that provides full text search over your email, computer files, chats, and the web pages you've viewed. By making your computer searchable, Google Desktop Search puts your information easily within your reach and frees you from having to manually organize your files, emails, and bookmarks". This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. b]To change the service to Manual[/b].
  • Right-click on My Computer and choose Manage.
  • Expand the Services and Applications section and click on Services.
  • On the right-side of the screen, find the entry for name of O23 service identified in HijackThis and double-click on it.
  • Change the Startup Type: to Manual.
  • Hit the OK button and close the Computer Management screen.
Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 6

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 7

Please run HijackThis in Normal Mode and post a new HijackThis log so I can make sure that all the malware was deleted according to plan.

Please post the logs from AVG Anti-Spyware and the list of filenames and locations for any files that can’t be cleaned / deleted that were reported after you completed the online scans.

Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
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#8 jlind1234

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Posted 22 August 2007 - 11:02 PM

Thank you for your last post. I see I have quit a lot of work to do at this end. I will need to pick up my friends computer and bring it home to complete the work. I probably will not complete the work until next Monday; I will then post the log files you have requested.

One thing I would like to mention is that I will need to reinstall AOL 9.0 VR when I have completed the work you have requested and you have OK'd my computer for the installation. I suspect that after installing AOL I will need to post a new Hijackthis log.

Are you ok with this plan?

Thank you for your fine help,
Jim Lindsey
Elkhart, IN USA

#9 suebaby41

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Posted 23 August 2007 - 06:48 AM

Sounds like a good plan to me!
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#10 jlind1234

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Posted 23 August 2007 - 11:29 PM

I was able to complete the requested tasks earlier than I thought.

I believe I have completed all the work you requestred, however I may have missed something; I've doubled checked my work; hopefully it's complete. One thing I have not done at this time is deleting the "Microsoft Windows Firewall ". I will do this at a later date if that's ok.

Anyhow her's my latest Hijackthis Log File.


Jim Lindsey



Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:06:45 AM, on 8/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOW1\System32\smss.exe
C:\WINDOW1\system32\winlogon.exe
C:\WINDOW1\system32\services.exe
C:\WINDOW1\system32\lsass.exe
C:\WINDOW1\system32\svchost.exe
C:\WINDOW1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOW1\Explorer.EXE
C:\WINDOW1\system32\spoolsv.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOW1\System32\svchost.exe
C:\WINDOW1\system32\WgaTray.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Nancy Alig\My Documents\Unzipped\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOW1\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOW1\system32\NeroCheck.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [EnGraph QuickTimeKiller] C:\Program Files\EnGraph\QuickTimeKiller\QuickTimeKiller.exe
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe -a
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOW1\System32\Shdocvw.dll
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1155298817203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1185650499890
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://internal.3umc.org/Remote/msrdp.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOW1\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

--
End of file - 4441 bytes

#11 jlind1234

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Posted 23 August 2007 - 11:33 PM

Excuse me. I didn't proof read my last post. Sorry!! It's late and I've been playing duplicate bridge all evening. When I delete the windows firewall I will install one of the firewall recommendations you have suggested.

JimL

#12 suebaby41

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Posted 24 August 2007 - 11:40 AM

Excuse me. I didn't proof read my last post. Sorry!! It's late and I've been playing duplicate bridge all evening. When I delete the windows firewall I will install one of the firewall recommendations you have suggested.


You are not deleting the Windows SP2 Firewall, you are turning off or disabling it.
Follow these steps to turn off/disable the Windows Firewall before installing a new firewall:
  • Download the new firewall to your desktop.
  • Disconnect from the Internet.
  • Click Start > Control Panel.
  • Switch to Classic View if you have not already done so.
  • Double click on the Windows Firewall icon.
  • Click Off (Not recommended).
  • Install the new Firewall.

Edited by suebaby41, 24 August 2007 - 02:27 PM.

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#13 jlind1234

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Posted 24 August 2007 - 02:35 PM

OK --- Got it for the firewall.

Thank You
JimL

#14 suebaby41

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Posted 24 August 2007 - 02:49 PM

Good job!
Step 1

You have three Optional Fixes that could cause your computer to be sluggish. It is advised that you disable these programs so that they do not take up necessary resources.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

Step 2

We need to disable the AVG Anti-Spyware Guard Realtime Monitor as it may interfere with the fixes that we need to make.
  • Open AVG Anti-Spyware by double-clicking the AVG Anti-Spyware icon in the system tray.
  • In the Your security status section, toggle the AVG Anti-Spyware Guard realtime protection to off by clicking active which will then change the protection status to inactive .
  • When you reboot, AVG Anti-Spyware will prompt you to Restart the guard?, reply no and set it to inactive for the duration of your cleanup.
Step 3

These are optional fixes. These programs are not required to start automatically as you can start them manually if you need them. It is advised that you disable these programs so that they do not take up necessary resources. Many users have reported these processes slow their boot time. Please run HijackThis and click Scan. Place checks next to the following entries.

nerocheck.exe is a process associated with the Nero CD writing or Nero CD/DVD software. It is used to install or control the Nero driver nerocd2k.sys application. This process should not be removed while using the Nero CD Writing software. This program constantly checks for known drivers that can conflict with our Nero/Nero Express/NeroVision Express software. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:

O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\\NeroCheck.exe

You have realsched.exe (RealPlayer's autoupdate program) running at Startup. This is RealPlayer's autoupdate program and is not necessary for the program to function properly. realsched.exe is a program which schedules for manual update checks for Real Networks products. This is a non-essential process. Disabling or enabling this is down to user preference however disabling may prevent notification of updates. It is considered to be a resource hog. You will still be able to start it manually if you need it. You can fix this with HijackThis, but you will need to change the setting in RealPlayer itself to keep it from resetting itself. Item(s) to fix in HijackThis:

O4 ‑ HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" ‑osboot

hpztsb09.exe (HPDJ Taskbar Utility) process can be removed to free up resources without compromising system performance. Hewlett Packard utility installed with HP Deskjet printers to do maintenance tasks and diagnostics. This program is not required to start automatically as you can start it manually if you need it. It is advised that you disable this program so that it does not take up necessary resources. Many users have reported this process slows their boot time. It may be worthwhile to fix it with HijackThis. Item(s) to fix in HijackThis:
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe

Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 4

Don't forget to download and install a firewall. Please advise me of any problems you still have.
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#15 jlind1234

jlind1234
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Posted 24 August 2007 - 08:15 PM

Here's my latest log file at end of post.

Did I download the correct version of AVG Anti-Spyware? I have version 7.5.1.43 trial. Their note says that the trial will expire in 28 days and that the Resident-shield and Automatic-updates will be disabled at that time.

Please review my latest log file and let me know what to do next.

I did disable the Windows Firewall (not recommended) and chose to install Comodo|Firewall Pro.
The new firewall is now up and running.

If my log file is OK, I would now like to reinstall AOL 9.0 VR.

Please advise. I will wait on your response before I proceed with any further work.

Thank You,

JimL


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:40:45 PM, on 8/24/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOW1\System32\smss.exe
C:\WINDOW1\system32\winlogon.exe
C:\WINDOW1\system32\services.exe
C:\WINDOW1\system32\lsass.exe
C:\WINDOW1\system32\svchost.exe
C:\WINDOW1\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOW1\Explorer.EXE
C:\WINDOW1\system32\spoolsv.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Comodo\Firewall\CPF.exe
C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOW1\System32\svchost.exe
C:\WINDOW1\system32\WgaTray.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Documents and Settings\Nancy Alig\My Documents\Unzipped\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOW1\System32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [EnGraph QuickTimeKiller] C:\Program Files\EnGraph\QuickTimeKiller\QuickTimeKiller.exe
O4 - HKLM\..\Run: [COMODO Firewall Pro] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
O4 - HKCU\..\Run: [PlaxoUpdate] C:\Program Files\Plaxo\2.12.1.1\PlaxoHelper.exe -a
O4 - HKUS\S-1-5-18\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [Nokia.PCSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog (User 'Default user')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOW1\System32\Shdocvw.dll
O16 - DPF: {08BEF711-06DA-48B2-9534-802ECAA2E4F9} (PlxInstall Class) - https://www.plaxo.com/down/latest/PlaxoInstall.cab
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - http://ipgweb.cce.hp.com/rdqaio/downloads/sysinfo.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1155298817203
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1185650499890
O16 - DPF: {7584C670-2274-4EFB-B00B-D6AABA6D3850} (Microsoft RDP Client Control (redist)) - https://internal.3umc.org/Remote/msrdp.cab
O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
O23 - Service: HP Port Resolver - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBPRO.EXE
O23 - Service: HP Status Server - Hewlett-Packard Company - C:\WINDOW1\system32\spool\drivers\w32x86\3\HPBOID.EXE
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOW1\System32\HPZipm12.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

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End of file - 4663 bytes




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