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Nothing Quite Like Random Bsod's

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#1 twardnw


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Posted 24 July 2007 - 05:56 PM

First, some system specs:

Dell Dimension XPS (Service tag GKBXT21 if you want to look it up)
1024MB DDR
200GB WD hard drive
ATI Radeon 9800 256MB
P4 @ 3.0GHz
Soundblaster Audigy 2
Intel Pro 10/100 NIC

anything else escapes me ATM

User was having some issues with BSOD's, decided it would be easiest (cheapest for customer) to pull their data off and reinstall. Did so. Reinstalled w/ Dell XP SP1 CD. Then installed AVG Free, network drivers, video drivers. At this point I used my SP2 disk to update. No problem. Installed remaining drivers. Browsed around on the internet for a bit. Then installed the remaining 80 Hotfixes since SP2. Reboot, BSOD, repeat. Memory is fine, ran MemTest86 against it for 3 cycles, not a single error. HD is reporting no issues, not even a burp when transferring the 60GB of user data off the drive. It's not the video card, same thing happens with a known good card from our supply.

So far, I have seen STOP errors: 0x50, 0x24, 0x8E, 0x7F, and 0xF4.

At this point, I'm going to swap in one of our test HD's and load a non-Dell copy of XP on it, get all the updates and see if I can reproduce it that way.

I'm just looking for anything suggestions at this point. Maybe I missed something obvious, who knows.


EDIT: I had already partly finished the temporary install, just wasn't sure about the updates. That HD does not have any manufacturer provided drivers, all M$, no AV at all, and I get the same exact thing. I'm going to try and update the BIOS next.

EDIT: after updating the BIOS, the temp install ran for a while, seemed like no issues, but wouldn't shut down all the way.

Switched back to the original HD, booted, now I have STOP error 0xc000021a (0x75e92304 0x0069f248)

EDIT: just tried booting into safe mode (want to turn off the automatic restart after an error), and received: STOP error 0xBE (0xBF8AACFF, 0x08F07021, 0xF7A0FCF4, 0x0000000C). It also referrenced to win32k.sys.

Edited by twardnw, 24 July 2007 - 07:05 PM.

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#2 mand0


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Posted 24 July 2007 - 08:54 PM

Can you do a fresh install but not install any drivers then do a stress test to see if the BSoD comes back? Maybe there is some kind of conflict. You never know but it might be good to try a different power supply. Swap out the RAM even though no errors were reported. Try taking out as many non-critical parts as you can, like the sound card and the DVD/CD drive.

#3 usasma


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Posted 25 July 2007 - 05:35 AM

The common factor with most of the errors is a hardware error - either incompatibility, a hardware setting/jumper, or malfunctioning hardware. Disconnect everything that you absolutely don't need and see if it recurs - if it does, then the issue is with what's left. Check the cabling on the hard drive (and replace if necessary), check the jumpers, check the BIOS settings for the hard drive.
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