Basically they have XP, Norton, and pretty nice system.
Suddenly Norton reports its been switched off, and they cannot get it back on again. They try to update Windows, Norton, Spyware Doctor, Office etc and even though PC can access sites, when they try to install it just crashes.
No obvious viruses or Trojans seen but Windows seems totally screwed up.
Can anyone suggest a reason for PC being unable to apply updates ???? They also reported that when trying to access SWD, Microsft or Norton sites they get a "Page cannot be found" message, but other sites None Security" access OK.
I am stuck between a Reload of XP and a reformat.........because its tough to get to the bottom of their problem especially as most of their stuff is in German /French and English. System Repair, System Restore just made Windows worse.
A local guy tried removing Norton and Office, but it has not made much difference. I am pretty confused and apologise if this is confusing as well. Distance and lack of clear info is difficult.
Edited by SaxonManFinland, 24 July 2007 - 02:13 AM.