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Need Help With This Log


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#1 slackrl

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Posted 23 July 2007 - 09:57 PM

Helping a friend with his pc
It is so infected once booted and cleaned with Spybot or Spyware Doctor
PC keeps load spyware...
And has locked the Task-Manager so that running processes cannot be stopped.

I've use HiJack this ver 2.00

I don't think I can chance getting back into this pc until I can firt get it to let me load
I should then be able to load a new version of hijack his.

Thanks for your help:
Rslack

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#2 miekiemoes

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Posted 24 July 2007 - 03:36 AM

Hi,

Your system is terribly infected. Problem with these infections nowadays is, it causes a lot of damage. Even if we clean the malware off your system, I can't guarantee that your system will be clean afterwards, because these infections/bundles leave a lot of leftovers behind that most scanners won't even recognise and logs won't show.
Also, I can't promise you we can repair all the damage it caused... Even after cleaning the malware, you can still get errors afterwards because of the damage. Solving these is not always possible since it will be searching for a needle in a haystack to find the right cause and solution.
So, we can try to clean this up and do what we can, but keep in mind that we can't solve ALL problems this malware already caused.

In light of this it would be wise for you to back up any files and folders that you don't want to lose before we start. Reason I am telling this is because when a system is so terribly infected and we try to clean this up manually, the damage that is already present may interfere with our removal attempts.

First of all, uninstall the outdated version of AVG and install the latest version, because it doesn't suprise me at all that this system is so terribly infected. The Antivirus you are having doesn't work.
http://free.grisoft.com/doc/2/

Reboot your computer afterwards, after you uninstalled AVG6 and installed AVG
After reboot, perform a full scan with your Antivirus and let it remove anything it is finding. Then reboot once again in order to delete files that were in use previously.

Post a new HijackThislog in your next reply - then we'll start from there, because it really makes no sense otherwise that we clean this up manually if an Antivirusscan is not present which should be able to deal with most and prevent further reinfection.

Also, please do NOT attach your logs, but copy and paste them in the thread instead.

Edited by miekiemoes, 24 July 2007 - 03:36 AM.

AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.

#3 miekiemoes

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Posted 04 August 2007 - 04:22 AM

Due to the lack of feedback, this Topic is closed.
If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
AntispywareScanners---Antivirus Scanners---Firewalls---Online Scanners---Prevention---Help! My computer is slow---My Blog---Follow me on Twitter.
My help is ALWAYS FREE, but if you want to donate to help me continue my fight against malware -- click here!
Asking for help via Private Message or Mail will be ignored - So If you need help, post your problem in the forum.




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