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Explorer Dll Errors (event 1000) When Browsing Certain Sites.


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#1 Tontoman

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Posted 22 July 2007 - 10:36 AM

Background. Mom's new machine which I built (been building PCs for years) and due to a motherboard switch I did the repair XP method on the hard drive swap. Everything looked good, did latests updates etc.

Now general browsing using Explorer works fine, but if I go to 'store' sites like Futureshop, LL Bean etc. I get DLL errors when moving between pages (sometimes right away sometimes a few pages in) and iexplorer shutdowns (no system crash) due to NTDLL.DLL error (event 1000). MS support has various things on these DLLs but not really clear what the problem is.

Tried downloading and replacing that DLL (backed it up) but then MSHTML.DLL has an error. Funny thing though as according to version numbers I was replacing identical DLLs, but the error still moved to the next DLL. Replaced that one and yet another DLL gave problems and stability was even worse. Stopped here and restored the DLLs so at least the surfing is back. I also tried deleting all temp internet files. Installed Firefox so she can do her shopping for now :thumbsup:

Latest changes I can think of before the problem, security downloads and Office Word and Outlook (full version) install. But did the same install on my system no problems.

XP SP2, Explorer 7, all latest updates done. Spyware, adware clean (or should be), AV always running and latest scan was clear, no dumb 'fun' programs/utils on machine (clean XP).

Thanks
Tonto.

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#2 pascor22234

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Posted 22 July 2007 - 01:16 PM

Hi Tontoman. IE7 is typically installed as an update, though it is certainly not a "critical update". Anyhow, it seems that IE7 should be able to be uninstalled like any other MS update. Then you can try re-installing it. MS makes IE7 available for download and installation at :
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx

Any update can be uninstalled in Add or Remove programs, but to make updates visible in the list you must first check the box 'Show updates' at the top of the window.

#3 Tontoman

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Posted 29 July 2007 - 10:37 PM

Thanks for the idea, tried it still didn't work. BUT.....

While testing it out LLBean site still died, FutureShop site died, tried Best Buy just for some reason and got an Macromedia update message. Allowed the update and thought.. no, can't be.

Went back and tried LLBean and FutureShop again, and everything is fine. So for some reason Macromedia was dated and instead of an update message IE died. Worked for Best Buy as it gave me the prompt.

Anyway a first for me. On my list of things to try with weird IE errors, get latest macro update.

Cheers
T.




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