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Browser Crashes


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#1 redart

redart

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Posted 27 January 2005 - 02:30 PM

When I try to open a browser, the program opens then immediately closes

I have installed Hijackthis and it opens, shows a log and then "Hijack this has encountered a problem and needs to close". Therefore I don't know how to give a log

I have installed CWShredder which crashes and miniremoval_coolwebsearch_smartkiller which says it is not found on the system.

I have used spybot, with limited success

I have tried using system restore, but that will not open

I think the problem is with Win Adtools and accosiated programs which I am unable to remove

Itunes works, and MS Office online help works

Boy do I need help

This connection is done through a separate computer in my home

BC AdBot (Login to Remove)

 


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#2 Daisuke

Daisuke

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Posted 29 January 2005 - 06:26 AM

You can uninstall Win Adtools from Add\Remove Programs.

Please install and run all the tools in safemode.
Starting your computer in Safe mode

Download System Cleaner
http://www.trendmicro.com/ftp/products/tsc/sysclean.com

Save it in a permanent folder, such as syscleaner

Download the pattern file (Official Pattern Release 2.381.00. - Jan 28, 2005):
http://www.trendmicro.com/download/pattern.asp
and unzip the content in the same folder syscleaner.

REBOOT into SafeMode, run sysclean.com, make sure
"Automatically Clean Infected Files" is checked and press
the SCAN button.


Download, install and run
Tojan Hunter (Trial)

Download Ad-aware SE 1.05: here
Install it. When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open AdAware and click the "Check for updates now" link. Close AdAware. Don't use it yet.
Using Ad-Aware SE to remove Spyware & Hijackers from Your Computer


Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program. Don't use it yet.

Download, install and UPDATE SpyBot Search & Destroy.
Using Spybot - Search & Destroy to remove Spyware from Your Computer


Download, install and update Spyware Blaster.
Using SpywareBlaster to protect your computer from Spyware, Hijackers, and Malware

REBOOT into SafeMode by tapping F8 key repeatedly at bootup: Starting your computer in Safe mode

Run AdAware, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.

Run SpyBot Search & Destroy and remove anything it finds.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files & Recycle Bin
Press the Clear Selected Items button.
Close the program.

REBOOT normally.

Run HijackThis! again and post a new log please.


Since your problem appears to be resolved, this thread will now be closed. If you need this topic reopened, please contact a member of the HJT Team and we will reopen it for you. Include the address of this thread in your request. If you should have a new issue, please start a new topic. This applies only to the original topic starter. Everyone else please begin a New Topic.

Edited by Daisuke, 13 February 2005 - 03:53 AM.

Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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