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Reformatting After Infection


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#1 Vince86

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Posted 19 July 2007 - 12:40 AM

So i recently posted about being a victim of identity theft. I have decided that i should reformat my hard drive to make sure the trojan is gone for sure. But i have a problem because i do not know what i should do. Dell included only the reinstallation cd of windows xp, is this good enough to reformat or do i need a real full-windows xp cd for installation? Also my computer is a dell laptop inspiron 9200. Dells website only has a few drivers which i do not think is enough for a clean install of my laptop. Where should i go about finding or reinstalling drivers?? Plus I want to save some music and documents to cds, but if i am still infected these cds would also be infected? right? So how do i make sure it doesnt get onto my clean reformatted computer? Once the cd is in the computer the trojan gets off and infects right? ANY help is appreciated please list steps im kind of dumb. Thank you!!!!

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#2 dc3

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Posted 19 July 2007 - 01:02 AM

If you are going to do this because of a infection then I would wipe the hdd with a utility like KillDisk. But before you do that why not post you problem in the Am I Infected? forum and see if you can clean the computer so that it's safe.

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#3 Vince86

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Posted 19 July 2007 - 01:19 AM

i tried but one of the members told me that it might still be in the HD even tho i deleted it. For some strange reason i saw that the unauthorized purchases started in may 2007. I have scanned my computer before and nothing had showed up. Suddened on the day i noticed i was being charged june 17 2007, i quickly ran a scan on avg and it picked up a trojan. It deleted everything but i was skeptical that it removed everything. So why didnt it pick the trojan up inbetween may - june?? was it because the trojan was hiding and decided to pop out to let a decoy out to be deleted so i would think it would be safe? Im kinda paranoid about viruses, i dont deal well with them. I would try but noone has answered the hijack log post. thanks

#4 Budapest

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Posted 19 July 2007 - 01:50 AM

It normally takes a few days to get a reply to a HighjackThis log. Those guys are always very busy. Please be patient.
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#5 dc3

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Posted 19 July 2007 - 02:00 AM

If you have submitted a HJT log and want the help of the HJT team don't make any changes as this will skew what they are reading. As Budapest has said the HJT team is inundated with logs and they work on a first come first serve basis, so please have patience.

Edit: I see that this is the second time that you have posted a HJT log, so you know the routine.

What are you running besides AVG? Do you have a firewall, spyware, malware?

Edited by dc3, 19 July 2007 - 02:09 AM.

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#6 usasma

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Posted 19 July 2007 - 05:36 AM

If you decide to reformat, please let the HJT Team know that you've done this - this will save work on your logfile and will let them get to the next person a bit sooner.

As for formatting your PC, a plain format and reinstall will most likely get rid of everything malicious that's on the computer. But if you want to be extra sure, download a free utility from the manufacturer of your hard drive to "low-level format" your hard drive. Then follow their instructions to prepare the disk for partitioning and a regular format. Once that's done you can use the Dell disk to reinstall your OS.
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#7 Vince86

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Posted 19 July 2007 - 06:55 PM

ill wait for hijack log, i have avg,zone alarm, spybot, spyware blaster, windows defender, adaware, superantispyware, spydoctor and avg spyware.

#8 garmanma

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Posted 19 July 2007 - 07:15 PM

A lot of times, identity theft is caused by a "spoofed" website not malware. I got nailed once. I was in a hurry, found what I wanted, but didn't take the time to check them out fully. It was a legit site but a rather small "mom and pop" one, that wasn't all that current with security software. I had a bad feeling when I clicked to enter my cc#. Sure enough, a 1/2 hour later I get a call from a camera shop to verify my order. Luckily they had a policy to call on different shipping locations. I'm now much more careful
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#9 Vince86

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Posted 19 July 2007 - 10:42 PM

yea i know, but i dont believe i ever entered my credit info anywhere on a spoof site before. I usually goto legit websites to buy stuff, like barnes and noble etc. I dunno how this happen, maybe a site that i bought something from lost my info and all. But i detected a trojan on my computer so i am guessing its form that.




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