Recently, I accidently downloaded a program on my computer which is causing problems with the internet and prompting me to download a spyware removal program from this internet website: http://www.virusprotectpro.com/?aff=1012
I have tried removing the file from my directory manually, but I cannot delete the file because it says its encoded and/ or being used by another person. I also tried running Ad-Aware, Spy Bot, and one of the programs you recommended- Housevisit? It didn't detect the program and I am at a loss? I have some type of trojan or malware- I think. Please help.