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Windows Update Problem


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#1 anderson8605

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Posted 17 July 2007 - 01:55 PM

hi for about a week i've seen the windows update icon but its not updating anything i dont know whats goin on... Please Help
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#2 dribdrab

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Posted 17 July 2007 - 02:39 PM

Have you clicked on it? if so what do you see? does it have an update to install or download? I just got through of about a week of that,It had downloaded a file but was unable to install, It was a Net Framework update and must have been corrupted.

#3 anderson8605

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Posted 17 July 2007 - 04:44 PM

sometimes it will show (Download 0%) or nothing at all when i click it

oh yea i also i checked the windows update site and i saw that i had a whole crew of unsuccessfull downloads
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#4 garmanma

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Posted 17 July 2007 - 04:58 PM

Do you have a firewall? Is it set to allow updates?
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#5 anderson8605

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Posted 17 July 2007 - 05:11 PM

i have norton 2004 firewall protection so i'll check to see if it has that option i dont think it does tho
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#6 dribdrab

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Posted 17 July 2007 - 08:33 PM

Try some of these solutions. http://www.kellys-korner-xp.com/top10faqs.htm

If none of them work try an email to Microsoft's support.

Edited by dribdrab, 17 July 2007 - 08:34 PM.


#7 mme

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Posted 18 July 2007 - 12:12 AM

norton firewall 2004
is your version of norton up to date

try disabling norton firewall ...enable windows firewall
see if that allows windows updates

or go to windowsupdatelog

start/mycomputer/c:drive/windows/windows update log in note pad

look for any recent errors the latest
post them here

#8 anderson8605

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Posted 18 July 2007 - 02:27 AM

from what im seeing its saying something about BITS services not being setup or somethin is wrong with it...


2007-07-18 01:46:58:352 1044 b38 Agent *************
2007-07-18 01:46:58:352 1932 ab4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = WindowsUpdate]
2007-07-18 01:46:58:617 1932 ab4 COMAPI - Updates found = 86
2007-07-18 01:46:58:617 1932 ab4 COMAPI ---------
2007-07-18 01:46:58:617 1932 ab4 COMAPI -- END -- COMAPI: Search [ClientId = WindowsUpdate]
2007-07-18 01:46:58:617 1932 ab4 COMAPI -------------
2007-07-18 01:46:59:602 1044 b38 Report REPORT EVENT: {669D91CF-C0FA-48AD-A9D4-D13216BBBDE5} 2007-07-18 01:46:54:492-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 WindowsUpdate Success Software Synchronization Windows Update Client successfully detected 0 updates.
2007-07-18 01:47:27:133 1932 b0 COMAPI -------------
2007-07-18 01:47:27:133 1932 b0 COMAPI -- START -- COMAPI: Download [ClientId = WindowsUpdate]
2007-07-18 01:47:27:133 1932 b0 COMAPI ---------
2007-07-18 01:47:27:133 1932 b0 COMAPI - Forced: No; Download priority: 3
2007-07-18 01:47:27:133 1932 b0 COMAPI - Updates in request: 1
2007-07-18 01:47:27:133 1932 b0 COMAPI - ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 01:47:27:164 1932 b0 COMAPI <<-- SUBMITTED -- COMAPI: Download [ClientId = WindowsUpdate]
2007-07-18 01:47:27:164 1044 b38 DnldMgr *************
2007-07-18 01:47:27:164 1044 b38 DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = WindowsUpdate]
2007-07-18 01:47:27:164 1044 b38 DnldMgr *********
2007-07-18 01:47:27:164 1044 b38 DnldMgr * Call ID = {EE6BB5D6-BA0A-4F6E-83FC-B9C622C59ED1}
2007-07-18 01:47:27:164 1044 b38 DnldMgr * Priority = 3, Interactive = 1, Owner is system = 0, Explicit proxy = 1, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 01:47:27:164 1044 b38 DnldMgr * Updates to download = 1
2007-07-18 01:47:27:164 1044 b38 Agent * Title = Microsoft Windows Installer 3.1
2007-07-18 01:47:27:164 1044 b38 Agent * UpdateId = {B166A6A9-398B-4C81-B8DB-2043CF0672A1}.103
2007-07-18 01:47:27:164 1044 b38 Agent * Bundles 1 updates:
2007-07-18 01:47:27:180 1044 b38 Agent * {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2007-07-18 01:47:27:196 1044 b38 DnldMgr *********** DnldMgr: New download job [UpdateId = {F2FCA9BF-05AD-460A-977C-355CE5734118}.102] ***********
2007-07-18 01:47:27:196 1044 b38 DnldMgr * Queueing update for download handler request generation.
2007-07-18 01:47:27:196 1044 b38 DnldMgr Generating download request for update {F2FCA9BF-05AD-460A-977C-355CE5734118}.102
2007-07-18 01:48:57:196 1044 b38 DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 01:48:57:196 1044 b38 DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 01:48:57:196 1044 b38 DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 01:48:57:196 1044 b38 DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 01:48:57:196 1044 b38 DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 01:48:57:242 1044 b38 DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 01:48:57:242 1044 b38 DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 01:48:57:242 1044 b38 Agent *********
2007-07-18 01:48:57:242 1044 b38 Agent ** END ** Agent: Downloading updates [CallerId = WindowsUpdate]
2007-07-18 01:48:57:242 1044 b38 Agent *************
2007-07-18 01:48:57:258 1932 ab4 COMAPI >>-- RESUMED -- COMAPI: Download [ClientId = WindowsUpdate]
2007-07-18 01:48:57:258 1932 ab4 COMAPI - Download call complete (succeeded = 0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-07-18 01:48:57:258 1932 ab4 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022
2007-07-18 01:48:57:258 1932 ab4 COMAPI ---------
2007-07-18 01:48:57:258 1932 ab4 COMAPI -- END -- COMAPI: Download [ClientId = WindowsUpdate]
2007-07-18 01:48:57:258 1932 ab4 COMAPI -------------
2007-07-18 01:49:02:242 1044 b38 Report REPORT EVENT: {F4615179-6FEF-4C5F-AB5B-CC8E959551E9} 2007-07-18 01:48:57:242-0500 1 161 101 {B166A6A9-398B-4C81-B8DB-2043CF0672A1} 103 80246008 WindowsUpdate Failure Content Download Error: Download failed.
2007-07-18 02:11:31:015 1116 780 Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0500) ===========
2007-07-18 02:11:31:031 1116 780 Misc = Process: F:\WINDOWS\System32\svchost.exe
2007-07-18 02:11:31:031 1116 780 Misc = Module: F:\WINDOWS\system32\wuaueng.dll
2007-07-18 02:11:31:015 1116 780 Service *************
2007-07-18 02:11:31:031 1116 780 Service ** START ** Service: Service startup
2007-07-18 02:11:31:031 1116 780 Service *********
2007-07-18 02:11:35:578 1116 780 Agent * WU client version 7.0.6000.374
2007-07-18 02:11:35:578 1116 780 Agent * Base directory: F:\WINDOWS\SoftwareDistribution
2007-07-18 02:11:36:140 1116 780 Agent * Access type: No proxy
2007-07-18 02:11:36:140 1116 780 Agent * Network state: Disconnected
2007-07-18 02:12:34:859 1116 780 Agent *********** Agent: Initializing Windows Update Agent ***********
2007-07-18 02:12:34:875 1116 780 Agent *********** Agent: Initializing global settings cache ***********
2007-07-18 02:12:34:875 1116 780 Agent * WSUS server: <NULL>
2007-07-18 02:12:34:875 1116 780 Agent * WSUS status server: <NULL>
2007-07-18 02:12:34:875 1116 780 Agent * Target group: (Unassigned Computers)
2007-07-18 02:12:34:875 1116 780 Agent * Windows Update access disabled: No
2007-07-18 02:12:34:921 1116 780 DnldMgr Download manager restoring 0 downloads
2007-07-18 02:12:35:203 1116 780 AU ########### AU: Initializing Automatic Updates ###########
2007-07-18 02:12:35:203 1116 780 AU # Approval type: Scheduled (User preference)
2007-07-18 02:12:35:203 1116 780 AU # Scheduled install day/time: Every day at 22:00
2007-07-18 02:12:35:203 1116 780 AU # Auto-install minor updates: Yes (User preference)
2007-07-18 02:12:38:937 1116 780 AU # Reconnecting download for 1 updates
2007-07-18 02:12:54:031 1116 780 AU # Reconnected 0 pending download calls
2007-07-18 02:12:54:031 1116 780 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {E2E1C013-B99A-4683-921C-B99663F3F8ED}.103, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {57B6D040-1F22-492E-B91A-41D5289F4A25}.102, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {04B38956-034E-4F1B-9635-AB073495D039}.104, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {9D934975-26EF-428A-AD87-7CFD2549843A}.100, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {4B689082-CA9C-46CC-B2FC-720FEDE21299}.10, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {1D1CC0CB-AC23-4F49-80CB-DA1DE2368DA3}.104, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}.100, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approving update for download, updateId = {D215BFF6-A748-4474-B477-B10E4099DE8F}.102, ForUx=0, IsOwnerUx=0, HasDeadline=0, IsMinor=0
2007-07-18 02:12:54:031 1116 780 AU Auto-approved 8 update(s) for download (NOT for Ux)
2007-07-18 02:12:54:031 1116 780 AU #############
2007-07-18 02:12:54:031 1116 780 AU ## START ## AU: Download updates
2007-07-18 02:12:54:031 1116 780 AU #########
2007-07-18 02:12:54:031 1116 780 AU # Approved updates = 8
2007-07-18 02:12:54:812 1116 780 AU AU initiated download, updateId = {E2E1C013-B99A-4683-921C-B99663F3F8ED}.103, callId = {8C7E53CB-41FB-4988-9DE9-942782274284}
2007-07-18 02:12:54:875 1116 780 AU AU initiated download, updateId = {57B6D040-1F22-492E-B91A-41D5289F4A25}.102, callId = {9D4C47E1-2BE8-472E-8F8E-2AC49F0BA2DA}
2007-07-18 02:12:55:062 1116 780 AU AU initiated download, updateId = {04B38956-034E-4F1B-9635-AB073495D039}.104, callId = {511B3024-0BC5-4E2F-B676-0FD41EF5B514}
2007-07-18 02:12:55:218 1116 780 AU AU initiated download, updateId = {9D934975-26EF-428A-AD87-7CFD2549843A}.100, callId = {436A05D4-5836-443B-A541-D4FDFA9AFB59}
2007-07-18 02:12:55:406 1116 780 AU AU initiated download, updateId = {4B689082-CA9C-46CC-B2FC-720FEDE21299}.10, callId = {D3C78956-471A-407A-9457-8A811F3323F3}
2007-07-18 02:12:55:500 1116 780 AU AU initiated download, updateId = {1D1CC0CB-AC23-4F49-80CB-DA1DE2368DA3}.104, callId = {3285C88C-2C08-42F5-8879-3C97BC36CFD8}
2007-07-18 02:12:55:500 1116 780 AU AU initiated download, updateId = {41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}.100, callId = {ECEBAB07-C93D-4C53-AEAC-60E4AA530311}
2007-07-18 02:12:55:765 1116 780 AU AU initiated download, updateId = {D215BFF6-A748-4474-B477-B10E4099DE8F}.102, callId = {F6DAB667-5BDB-4A7E-8280-1A7453920983}
2007-07-18 02:12:55:765 1116 780 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:12:55:765 1116 780 AU AU setting pending client directive to 'Download Progress'
2007-07-18 02:12:56:171 1116 780 AU # Pending download calls = 8
2007-07-18 02:12:56:171 1116 780 AU <<## SUBMITTED ## AU: Download updates
2007-07-18 02:12:56:171 1116 780 AU AU finished delayed initialization
2007-07-18 02:12:59:437 1116 780 Report *********** Report: Initializing static reporting data ***********
2007-07-18 02:12:59:437 1116 780 Report * OS Version = 5.1.2600.2.0.66304
2007-07-18 02:12:59:531 1116 780 Report * Computer Brand = Dell Inc.
2007-07-18 02:12:59:531 1116 780 Report * Computer Model = Dimension 4700
2007-07-18 02:12:59:562 1116 780 Report * Bios Revision = A05
2007-07-18 02:12:59:562 1116 780 Report * Bios Name = Phoenix ROM BIOS PLUS Version 1.10 A05
2007-07-18 02:12:59:562 1116 780 Report * Bios Release Date = 2004-11-23T00:00:00
2007-07-18 02:12:59:562 1116 780 Report * Locale ID = 1033
2007-07-18 02:13:00:703 1116 dbc DnldMgr *************
2007-07-18 02:13:00:703 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:13:00:703 1116 dbc DnldMgr *********
2007-07-18 02:13:00:703 1116 dbc DnldMgr * Call ID = {8C7E53CB-41FB-4988-9DE9-942782274284}
2007-07-18 02:13:00:703 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:13:00:703 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:13:00:703 1116 dbc Agent * Title = Security Update for Windows XP (KB935839)
2007-07-18 02:13:00:703 1116 dbc Agent * UpdateId = {E2E1C013-B99A-4683-921C-B99663F3F8ED}.103
2007-07-18 02:13:00:703 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:13:00:703 1116 dbc Agent * {6E945291-FDE4-45E9-BA16-4A6B11411772}.103
2007-07-18 02:13:00:750 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:13:00:750 1116 dbc DnldMgr No network connectivity, using old values.
2007-07-18 02:13:00:750 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:13:00:906 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {6E945291-FDE4-45E9-BA16-4A6B11411772}.103] ***********
2007-07-18 02:13:00:906 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:13:00:906 1116 dbc DnldMgr Generating download request for update {6E945291-FDE4-45E9-BA16-4A6B11411772}.103
2007-07-18 02:14:32:468 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:14:32:468 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:14:32:468 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:14:32:468 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:14:32:468 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:14:32:515 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:14:32:515 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:14:32:531 1116 dbc Agent *********
2007-07-18 02:14:32:531 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:14:32:531 1116 dbc Agent *************
2007-07-18 02:14:32:578 1116 780 AU Launched new AU client for directive 'Download Progress', session id = 0x0
2007-07-18 02:14:32:578 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {E2E1C013-B99A-4683-921C-B99663F3F8ED}]
2007-07-18 02:14:32:578 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:14:32:578 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:14:32:625 1116 dbc DnldMgr *************
2007-07-18 02:14:32:625 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:14:32:625 1116 dbc DnldMgr *********
2007-07-18 02:14:32:625 1116 dbc DnldMgr * Call ID = {9D4C47E1-2BE8-472E-8F8E-2AC49F0BA2DA}
2007-07-18 02:14:32:625 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:14:32:625 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:14:32:625 1116 dbc Agent * Title = Update for Windows XP (KB916595)
2007-07-18 02:14:32:625 1116 dbc Agent * UpdateId = {57B6D040-1F22-492E-B91A-41D5289F4A25}.102
2007-07-18 02:14:32:625 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:14:32:625 1116 dbc Agent * {93633CB1-C8A0-4CF8-8187-A1E84532A711}.102
2007-07-18 02:14:32:671 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:14:32:671 1116 dbc DnldMgr No network connectivity, using old values.
2007-07-18 02:14:32:671 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:14:32:703 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {93633CB1-C8A0-4CF8-8187-A1E84532A711}.102] ***********
2007-07-18 02:14:32:703 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:14:32:703 1116 dbc DnldMgr Generating download request for update {93633CB1-C8A0-4CF8-8187-A1E84532A711}.102
2007-07-18 02:14:33:734 3956 f78 Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0500) ===========
2007-07-18 02:14:33:734 3956 f78 Misc = Process: F:\WINDOWS\system32\wuauclt.exe
2007-07-18 02:14:33:734 3956 f78 AUClnt Launched Client UI process
2007-07-18 02:14:33:859 3956 f78 Misc =========== Logging initialized (build: 7.0.6000.374, tz: -0500) ===========
2007-07-18 02:14:33:859 3956 f78 Misc = Process: F:\WINDOWS\system32\wuauclt.exe
2007-07-18 02:14:33:859 3956 f78 Misc = Module: F:\WINDOWS\system32\wucltui.dll
2007-07-18 02:14:33:859 3956 f78 CltUI AU client got new directive = 'Download Progress', serviceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, return = 0x00000000
2007-07-18 02:14:33:859 3956 f78 CltUI AU client creating default WU/WSUS UI plugin
2007-07-18 02:16:02:863 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:16:02:863 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:16:02:863 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:16:02:863 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:16:02:863 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:16:02:879 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:16:02:879 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:16:02:894 1116 dbc Agent *********
2007-07-18 02:16:02:894 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:16:02:894 1116 dbc Agent *************
2007-07-18 02:16:02:894 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {57B6D040-1F22-492E-B91A-41D5289F4A25}]
2007-07-18 02:16:02:894 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:16:02:894 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:16:02:925 1116 dbc DnldMgr *************
2007-07-18 02:16:02:925 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:16:02:925 1116 dbc DnldMgr *********
2007-07-18 02:16:02:925 1116 dbc DnldMgr * Call ID = {511B3024-0BC5-4E2F-B676-0FD41EF5B514}
2007-07-18 02:16:02:925 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:16:02:925 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:16:02:925 1116 dbc Agent * Title = Security Update for Windows XP (KB918118)
2007-07-18 02:16:02:925 1116 dbc Agent * UpdateId = {04B38956-034E-4F1B-9635-AB073495D039}.104
2007-07-18 02:16:02:925 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:16:02:925 1116 dbc Agent * {BF58A4D0-81B6-4053-8958-281E3BFC3458}.104
2007-07-18 02:16:02:925 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:16:02:925 1116 dbc DnldMgr Contacting regulation server for 8 updates.
2007-07-18 02:16:03:019 1116 dbc Misc Validating signature for F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-18 02:16:03:113 1116 dbc Misc Microsoft signed: Yes
2007-07-18 02:16:03:238 1116 dbc DnldMgr Regulation server path: http://www.update.microsoft.com/v6/UpdateR...Regulation.asmx.
2007-07-18 02:16:05:612 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:16:05:628 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {BF58A4D0-81B6-4053-8958-281E3BFC3458}.104] ***********
2007-07-18 02:16:05:659 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:16:05:659 1116 dbc DnldMgr Generating download request for update {BF58A4D0-81B6-4053-8958-281E3BFC3458}.104
2007-07-18 02:17:36:254 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:17:36:254 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:17:36:254 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:17:36:254 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:17:36:254 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:17:36:254 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:17:36:254 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:17:36:269 1116 dbc Agent *********
2007-07-18 02:17:36:269 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {04B38956-034E-4F1B-9635-AB073495D039}]
2007-07-18 02:17:36:269 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:17:36:269 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:17:36:269 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:17:36:269 1116 dbc Agent *************
2007-07-18 02:17:36:457 1116 dbc DnldMgr *************
2007-07-18 02:17:36:457 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:17:36:457 1116 dbc DnldMgr *********
2007-07-18 02:17:36:457 1116 dbc DnldMgr * Call ID = {436A05D4-5836-443B-A541-D4FDFA9AFB59}
2007-07-18 02:17:36:457 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:17:36:457 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:17:36:457 1116 dbc Agent * Title = Security Update for Windows XP (KB919007)
2007-07-18 02:17:36:457 1116 dbc Agent * UpdateId = {9D934975-26EF-428A-AD87-7CFD2549843A}.100
2007-07-18 02:17:36:457 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:17:36:457 1116 dbc Agent * {AD7FCD29-02EF-40B1-9C65-6D05DEE9B5F2}.100
2007-07-18 02:17:36:488 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:17:36:488 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:17:36:504 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {AD7FCD29-02EF-40B1-9C65-6D05DEE9B5F2}.100] ***********
2007-07-18 02:17:36:597 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:17:36:597 1116 dbc DnldMgr Generating download request for update {AD7FCD29-02EF-40B1-9C65-6D05DEE9B5F2}.100
2007-07-18 02:19:06:598 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:19:06:598 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:19:06:598 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:19:06:598 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:19:06:598 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:19:06:614 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:19:06:614 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:19:06:629 1116 dbc Agent *********
2007-07-18 02:19:06:629 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:19:06:629 1116 dbc Agent *************
2007-07-18 02:19:06:629 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {9D934975-26EF-428A-AD87-7CFD2549843A}]
2007-07-18 02:19:06:629 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:19:06:629 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:19:06:660 1116 dbc DnldMgr *************
2007-07-18 02:19:06:660 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:19:06:660 1116 dbc DnldMgr *********
2007-07-18 02:19:06:660 1116 dbc DnldMgr * Call ID = {D3C78956-471A-407A-9457-8A811F3323F3}
2007-07-18 02:19:06:660 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:19:06:660 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:19:06:660 1116 dbc Agent * Title = Security Update for Windows XP (KB891781)
2007-07-18 02:19:06:660 1116 dbc Agent * UpdateId = {4B689082-CA9C-46CC-B2FC-720FEDE21299}.10
2007-07-18 02:19:06:660 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:19:06:660 1116 dbc Agent * {465CE113-6F63-45AC-BFD7-ABF1E93686FA}.10
2007-07-18 02:19:06:660 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:19:06:660 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:19:06:676 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {465CE113-6F63-45AC-BFD7-ABF1E93686FA}.10] ***********
2007-07-18 02:19:06:676 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:19:06:676 1116 dbc DnldMgr Generating download request for update {465CE113-6F63-45AC-BFD7-ABF1E93686FA}.10
2007-07-18 02:20:36:661 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:20:36:661 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:20:36:661 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:20:36:661 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:20:36:661 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:20:36:661 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:20:36:661 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:20:36:661 1116 dbc Agent *********
2007-07-18 02:20:36:661 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:20:36:661 1116 dbc Agent *************
2007-07-18 02:20:36:661 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {4B689082-CA9C-46CC-B2FC-720FEDE21299}]
2007-07-18 02:20:36:661 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:20:36:661 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:20:36:708 1116 dbc DnldMgr *************
2007-07-18 02:20:36:708 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:20:36:708 1116 dbc DnldMgr *********
2007-07-18 02:20:36:708 1116 dbc DnldMgr * Call ID = {3285C88C-2C08-42F5-8879-3C97BC36CFD8}
2007-07-18 02:20:36:708 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:20:36:708 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:20:36:708 1116 dbc Agent * Title = Security Update for Windows XP (KB924667)
2007-07-18 02:20:36:708 1116 dbc Agent * UpdateId = {1D1CC0CB-AC23-4F49-80CB-DA1DE2368DA3}.104
2007-07-18 02:20:36:708 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:20:36:708 1116 dbc Agent * {539569D6-97A8-4836-A7CD-C47983F13D75}.104
2007-07-18 02:20:36:708 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:20:36:708 1116 dbc DnldMgr Contacting regulation server for 5 updates.
2007-07-18 02:20:36:724 1116 dbc Misc Validating signature for F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-18 02:20:36:786 1116 dbc Misc Microsoft signed: Yes
2007-07-18 02:20:37:005 1116 dbc DnldMgr Regulation server path: http://www.update.microsoft.com/v6/UpdateR...Regulation.asmx.
2007-07-18 02:20:39:083 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:20:39:098 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {539569D6-97A8-4836-A7CD-C47983F13D75}.104] ***********
2007-07-18 02:20:39:098 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:20:39:098 1116 dbc DnldMgr Generating download request for update {539569D6-97A8-4836-A7CD-C47983F13D75}.104
2007-07-18 02:22:09:099 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:22:09:099 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:22:09:099 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:22:09:099 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:22:09:099 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:22:09:130 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:22:09:130 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:22:09:130 1116 dbc Agent *********
2007-07-18 02:22:09:130 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:22:09:130 1116 dbc Agent *************
2007-07-18 02:22:09:130 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {1D1CC0CB-AC23-4F49-80CB-DA1DE2368DA3}]
2007-07-18 02:22:09:130 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:22:09:130 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:22:09:177 1116 dbc DnldMgr *************
2007-07-18 02:22:09:177 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:22:09:177 1116 dbc DnldMgr *********
2007-07-18 02:22:09:177 1116 dbc DnldMgr * Call ID = {ECEBAB07-C93D-4C53-AEAC-60E4AA530311}
2007-07-18 02:22:09:177 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:22:09:177 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:22:09:177 1116 dbc Agent * Title = Security Update for Windows XP (KB911927)
2007-07-18 02:22:09:177 1116 dbc Agent * UpdateId = {41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}.100
2007-07-18 02:22:09:177 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:22:09:177 1116 dbc Agent * {DA1897F7-6059-4774-B771-94A332A6DD18}.100
2007-07-18 02:22:09:193 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:22:09:193 1116 dbc DnldMgr Contacting regulation server for 5 updates.
2007-07-18 02:22:09:208 1116 dbc Misc Validating signature for F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-18 02:22:09:224 1116 dbc Misc Microsoft signed: Yes
2007-07-18 02:22:09:286 1116 dbc DnldMgr Regulation server path: http://www.update.microsoft.com/v6/UpdateR...Regulation.asmx.
2007-07-18 02:22:11:130 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:22:11:145 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {DA1897F7-6059-4774-B771-94A332A6DD18}.100] ***********
2007-07-18 02:22:11:145 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:22:11:145 1116 dbc DnldMgr Generating download request for update {DA1897F7-6059-4774-B771-94A332A6DD18}.100
2007-07-18 02:23:41:130 1116 dbc DnldMgr FATAL: BITS service was not fixed up and thus CCI was not reattempted. (hr = 80080005)
2007-07-18 02:23:41:130 1116 dbc DnldMgr FATAL: Failed to connect to the BITS service; unable to start new downloads or interact with existing download jobs. (hr = 80080005)
2007-07-18 02:23:41:130 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GetDownloadDataAndHandler: GetBitsManager failed with 0x80246008.
2007-07-18 02:23:41:130 1116 dbc DnldMgr FATAL: DM:CAgentDownloadManager::GenerateAllDownloadRequests: GetDownloadDataAndHandler failed with 0x80246008.
2007-07-18 02:23:41:130 1116 dbc DnldMgr Error 0x80246008 occurred while downloading update; notifying dependent calls.
2007-07-18 02:23:41:130 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:23:41:130 1116 dbc DnldMgr WARNING: Extended error for reported error 80246008 = 80080005
2007-07-18 02:23:41:130 1116 f70 AU >>## RESUMED ## AU: Download update [UpdateId = {41A25FE0-F119-4AA4-AFC6-86A1CCA0F195}]
2007-07-18 02:23:41:130 1116 f70 AU # WARNING: Download failed, error = 0x80246008
2007-07-18 02:23:41:130 1116 f70 AU Setting AU scheduled install time to 2007-07-19 03:00:00
2007-07-18 02:23:41:130 1116 dbc Agent *********
2007-07-18 02:23:41:130 1116 dbc Agent ** END ** Agent: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:23:41:130 1116 dbc Agent *************
2007-07-18 02:23:41:162 1116 dbc DnldMgr *************
2007-07-18 02:23:41:162 1116 dbc DnldMgr ** START ** DnldMgr: Downloading updates [CallerId = AutomaticUpdates]
2007-07-18 02:23:41:162 1116 dbc DnldMgr *********
2007-07-18 02:23:41:162 1116 dbc DnldMgr * Call ID = {F6DAB667-5BDB-4A7E-8280-1A7453920983}
2007-07-18 02:23:41:162 1116 dbc DnldMgr * Priority = 2, Interactive = 0, Owner is system = 1, Explicit proxy = 0, Proxy session id = -1, ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-07-18 02:23:41:162 1116 dbc DnldMgr * Updates to download = 1
2007-07-18 02:23:41:162 1116 dbc Agent * Title = Security Update for Windows XP (KB924191)
2007-07-18 02:23:41:162 1116 dbc Agent * UpdateId = {D215BFF6-A748-4474-B477-B10E4099DE8F}.102
2007-07-18 02:23:41:162 1116 dbc Agent * Bundles 1 updates:
2007-07-18 02:23:41:162 1116 dbc Agent * {F9CD13B1-3CBE-4FD6-A723-7FD61B2D95ED}.102
2007-07-18 02:23:41:177 1116 dbc DnldMgr *********** DnldMgr: Regulation Refresh [Svc: {9482F4B4-E343-43B6-B170-9A65BC822C77}] ***********
2007-07-18 02:23:41:177 1116 dbc DnldMgr Contacting regulation server for 5 updates.
2007-07-18 02:23:41:193 1116 dbc Misc Validating signature for F:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\wuredir.cab:
2007-07-18 02:23:41:240 1116 dbc Misc Microsoft signed: Yes
2007-07-18 02:23:41:255 1116 dbc DnldMgr Regulation server path: http://www.update.microsoft.com/v6/UpdateR...Regulation.asmx.
2007-07-18 02:23:42:755 1116 dbc DnldMgr * Regulation call complete. 0x00000000
2007-07-18 02:23:42:786 1116 dbc DnldMgr *********** DnldMgr: New download job [UpdateId = {F9CD13B1-3CBE-4FD6-A723-7FD61B2D95ED}.102] ***********
2007-07-18 02:23:42:786 1116 dbc DnldMgr * Queueing update for download handler request generation.
2007-07-18 02:23:42:786 1116 dbc DnldMgr Generating download request for update {F9CD13B1-3CBE-4FD6-A723-7FD61B2D95ED}.102
Writing Life One Lyric At A Time
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#9 Budapest

Budapest

    Bleepin' Cynic


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Posted 18 July 2007 - 02:32 AM

See this Microsoft article for a possible fix for your problem.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 anderson8605

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Posted 18 July 2007 - 03:34 PM

how do i know if im running xp x86 or xp x64?
Writing Life One Lyric At A Time
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#11 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 18 July 2007 - 06:33 PM

Is the BITS service running (Background Intelligent Transfer Service)? You can find this out by going to Start...Run...and typing in "services.msc' (without the quotes) and pressing Enter. Then scroll down to see what it says about the BITS service.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 anderson8605

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Posted 18 July 2007 - 07:16 PM

Tried to start BITS and this is what I got:

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#13 usasma

usasma

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Posted 19 July 2007 - 05:20 AM

When opening the properties of the BITS service there should be a tab marked "Dependencies". Check to ensure that those services are started, then try and start the BITS service again. This may not work because there's no mention of dependencies in the error message - but it's worth a try! :thumbsup:

Other than that, I'd recommend a free online scan for malware ( http://safety.live.com ) and then trying a repair install of Windows once the system is found to be clean ( http://www.michaelstevenstech.com/XPrepairinstall.htm )
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