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Unable To Remove New Win32 Virus


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#1 EllenG

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Posted 16 July 2007 - 01:17 PM

I contracted the virus New Win32 - I don't know how. I am using a Dell 8300 XP Home Version 2002 SP2. McAfee caught it just after I upgraded from their Internet Security Suite 8 to their Total Protection product. Total Protection contains the Security Center, Virus Scan, Personal Firewall, Site Advisor, Spam Killer and Privacy Service - all updated. It found it, but could not quarantine it. It said it removed it, but had to reboot, which I did and it was still there.
It has now removed ALL my files, photos, artwork etc. I ran a System Restore and got my programs back, but they are pretty messed up. I've run a file recovery program that retrieve primarily junk. I've run Ad-Aware, Spybot, and a few others I can't remember. My Windows was just updated, yet still this virus will not allow me to boot into Safe Mode.
Can ANYONE help me get rid of this monster?
Thank you for any help and advice,
Ellen
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#2 buddy215

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Posted 16 July 2007 - 02:27 PM

Install Super Antispyware. Run it in safe mode. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/

Run the online scan for Bit Defender in normal mode. Allow it to quarantine whatever it finds.
http://www.bitdefender.com/scan8/ie.html

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How To start Windows in Safe Mode
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#3 oldf@rt

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Posted 16 July 2007 - 02:30 PM

Can you try this first Please run a BitDefender Online Scan
  • Click I Agree to agree to the EULA.
  • Allow the ActiveX control to install when prompted.
  • Click Click here to scan to begin the scan.
  • Please refrain from using the computer until the scan is finished. This might take a while to run, but it is important that nothing else is running while you scan.
  • When the scan is finished, click on Click here to export the scan results.
  • Save the report to your desktop so you can post it in your next reply.
Once we find out what is actually going on, we can advise you further.
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