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Can't Open Up My Outlook!


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#1 brennabee

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Posted 16 July 2007 - 08:25 AM

I've recently run into a major problem with my Outlook e-mail. When I try to open it, I get the following message:

"File C:\Documents and Settings\Mary Smith\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst could not be found"

When I click "ok", I then get this message:

"Cannot start Microsoft Outlook. Unable to open the Outlook window. The set of folders could not be opened. The server is not available. Contact you administrator if this condition persists."

So, since I don't have an administrator (this is my personal PC), and the condition has persisted, I need some help.

I didn't do anything differently, as far as I know, to make this occur. I've tried running my anti-spyware software but that hasn't helped. Could this be a virus? Any suggestions for what to do?

TIA!

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#2 usasma

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Posted 16 July 2007 - 08:33 AM

It appears that Outlook has lost track of where you keep your Personal Folders. Try searching your hard drive for files ending in .pst

Once you've found the correct one, it's a simple matter of pointing Outlook at it using the Options/Preferences menu (look for something like message store or personal folders).
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