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Blank Screens


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4 replies to this topic

#1 kyle m

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Posted 15 July 2007 - 07:25 AM

i recently purchased a dell inspiron 1501 with 1 gb RAM and a dual core processor. on occasion, i will randomly get a blank screen, which is either all one color, or sometimes striped. they r usually gray or blue. anyone know wats wrong/how to fix it?

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#2 Nikas

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Posted 15 July 2007 - 09:19 AM

If it's in blue, then it should be blue screen of death. It would helps a lot if you could post the message you get to see when you got blue screen of death.

A very good guide to look at the error message by usasma can be found here - How To Find Bsod Error Messages,

Post back the error message you got and we can further look into the problem.

#3 kyle m

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Posted 15 July 2007 - 09:33 AM

thats exactly it, i get no message wat-so-ever. blank screen, no words

#4 pascor22234

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Posted 15 July 2007 - 09:48 AM

Hi Kyle, This could be a video adapter hardware problem, but let's assume it's a driver malfunction first. When the system is working OK uninstall the video driver. Dell says that this model has an ATI Radeon Xpress 1150 video adapter. OK, so go into Control Panel:

Control Panel > System > Hardware tab > Device Manager button

Click the plus sign to the left of 'Display adapters'. You will see the ATI model listed. Right-click on the listing and click Properties. Click the Driver tab. Click the Uninstall button. Restart your laptop. This will force an automatic reinstall of the video drivers for your adapter. Run your laptop normally to see if the video lines appear again (or not).

If the video lines do come back, go to this Dell site and download and install the ATI video driver. Perhaps there is an improved driver there.
http://support.dell.com/support/downloads/...tid=&impid=
The video driver is the very last entry on the page. This driver is dated 6/18/2007 so it's likely that this is a new version since your notebook isn't being manufactured anymore.

If the video lines still come back then it is most likely that the video adapter is defective. It's marginal, actually, since it doesn't happen all the time. You didn't say whether your machine is still under warranty, but you need to get it repaired, or else live with the occasional problem.

#5 dc3

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Posted 15 July 2007 - 09:49 AM

Is this a LCD or CRT monitor? When you say stripes how are they oriented? It would also help to know what make and model your computer is, and what motherboard and graphics card if it is a custom build.

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