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Help, System is shutting down itself


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#1 Chrissypa

Chrissypa

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Posted 26 January 2005 - 09:00 PM

My sister is having a problem. Her comp. is shutting down itself. She gets this message. Can anyone help? Thanks
She is running XP

C:\windows\system32\lsass.exe failed and system will now shut down
Go Steelers!!

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#2 Grinler

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    Lawrence Abrams


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Posted 26 January 2005 - 11:50 PM

First turn on the firewall in the directions found here:

http://www.bleepingcomputer.com/tutorials/how-to-configure-windows-xp-firewall/

Then goto www.windowsupdate.com and download and install all the critical updates. Then download and install spybot -search and destroy and ad-aware and scan your computer and clean everything.

Tell us if its better after that

#3 Chrissypa

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Posted 27 January 2005 - 01:03 AM

Thanks, I'll give her the info and get back to you. I already told her to download updates and Spybot S&D an Adaware. And told her to run them. I'll get back to you when she has done everything. Thanks again!
Go Steelers!!




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