As some of you may or may not know, we have a section of the forums for assistance with malware known as the Virus, Trojan, Spyware, and Malware Removal Help forum. This is the only forum in which HijackThis Logs, DDS logs, OTL, and other malware removal logs should be posted.
However, we have new members seeking assistance that may not be familiar with exactly where logs should be posted or who may respond to them with advice.
Sometimes logs are posted in other forums by those who are not sure where to post them. When you see a log posted in the wrong forum, please do not reply to it or post to send the member to the correct forum. Please let the staff know by using the Report button:
Were we to permit some members to reply to malware logs or give advice, then we would have to allow other members to do the same. Not knowing the background or training of such posters, we could not vouch for the accuracy or safety of the instructions provided. Thus, only trained members of the following groups: Malware Response Team, Malware Study Hall Senior, Moderators or Administrators are allowed to help people with logs.
Further, replying to malware logs adds extra work for our moderating staff in that the reply must be removed before moving the log. If we don't do this, a Malware Response Team member, looking for a new log to work may assume another Malware Response Team member is already assisting that person and not open the thread to respond. This can result in a delay to assisting members who need help with cleaning their computers.
We thank each and every one of our helpful members trying to point those other members in the right direction.
We do appreciate your efforts.
Note: This topic was originally created by Animal