WinPCDoctor is a rogue pc optimization program from the same family of rogues such as HardDriveGuard and PCToolPro. WinPCDoctor uses aggressive and misleading advertisements in order to make you think your computer has a security problem. Once you download and install this software, it will list a variety of exaggerated or false results and require you to purchase a license of the software in order to remove them. This is a scam, though, and the purchase of the software should be avoided.
WinPCDoctor will occasionally display a message box that states you have a security risk and that you should download a particular software in order to fix it. The software that will be downloaded is just another clone of the WinPCDoctor software. Screenshots of the program, fake alert, and scan can be found below.
WinPCDoctor Scan Results
This guide will walk you through removing the WinPCDoctor program.
View WinPCDoctor files.
View WinPCDoctor Registry Information.
Entries for this program found in the Uninstall Programs control panel:
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O4 - HKLM\..\Run: [WinPCDoctor] C:\Program Files\WinPCDoctor\SysRep.exe
O4 - HKLM\..\Run: [cwriter] C:\Program Files\WinPCDoctor\ucookw.exe
O4 - HKLM\..\Run: [strpmon] "C:\Program Files\Common Files\WinPCDoctor\strpmon.exe" dm=http://winpcdoctor.com ad=http://winpcdoctor.com sd=http://inspaid.winpcdoctor.com
03/27/08 - Initial guide creation.
Automated Removal Instructions for WinPCDoctor using Malwarebytes Anti-Malware:
- Print out these instructions as we will need to close every window that
is open later in the fix.
- Download Malwarebytes Anti-Malware, or MBAM, from the following location
and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes Anti-Malware and Launch
Malwarebytes Anti-Malware checked. Then click on the Finish
- MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
- On the Scanner tab, make sure the the Perform
full scan option is selected and then click on the Scan
button to start scanning your computer for
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
- When the scan is finished a message box will appear as shown in the image
You should click on the OK button to close the message box and continue with
the WinPCDoctor removal process.
- You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
- A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the infections found may be different than what is shown in the image.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
- You can now exit the MBAM program.
Your computer should now be free of the WinPCDoctor program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Associated WinPCDoctor Files:
c:\Documents and Settings\All Users\Application Data\winpcdoctor
c:\Documents and Settings\All Users\Application Data\winpcdoctor\Data
c:\Documents and Settings\All Users\Application Data\winpcdoctor\Data\em
c:\Documents and Settings\All Users\Application Data\winpcdoctor\Data\oid
c:\Documents and Settings\All Users\Application Data\winpcdoctor\Data\user
c:\Documents and Settings\All Users\Start Menu\Programs\WinPCDoctor\Contact Customer Service.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\WinPCDoctor\WinPCDoctor.lnk
c:\Documents and Settings\All Users\Application Data\SalesMon
c:\Documents and Settings\All Users\Application Data\SalesMon\Data
c:\Documents and Settings\All Users\Start Menu\Programs\WinPCDoctor
c:\Program Files\Common Files\WinPCDoctor
c:\Program Files\Common Files\WinPCDoctor\strpmon.exe
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.
Associated WinPCDoctor Windows Registry Information:
HKEY_LOCAL_MACHINE\SOFTWARE\Purchased Products\System Error Repair
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "UGES 126.96.36.199"
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.