How to remove Winweb Security (Uninstall Instructions)

Posted by Grinler on November 27, 2008 @ 12:48 AM · Views: 65,491

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What this programs does:

Winweb Security is a rogue anti-spyware program that uses deceptive scan results as a tactic to scare you into purchasing the software. When Winweb Security is installed it will be configured to run automatically when your computer starts. Once running, the program will perform a scan and then list a variety of malware that cannot be removed until you first purchase a license of the software. The problem is, that the malware files that Winweb Security says exists on your computer, actually do not exist or are legitimate programs. This practice of showing false results is very common among rogue anti-spyware programs, and like many others, Winweb Security is using it to scare you into thinking you are infected.

When running, you will also see pop-ups on your desktop stating that "Internet Explorer is injected with worm Lsas.Blaster.Keylogger". This alert will then prompt you to purchase the software in order to protect your computer. This alert is fake, and the infection listed does not even exist. Just like the false scan results, these alerts are only further trying to scare you into purchasing the software. We suggest you ignore anything this program states, and instead use the free removal guide listed below.

Winweb Security screen shot
For more screen shots of this infection click on the image above.
There are a total of 4 images you can view.

This guide will walk you through removing the Winweb Security program and its associated malware for free.

Threat Classification:

• Information on Rogue Programs & Scareware

Advanced information:

View Winweb Security files.
View Winweb Security Registry Information.

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

Symptoms that may be in a HijackThis Log:

O2 - BHO: BHOws Object - {D5DF7C9D-6069-4552-8B0C-D02A912FC889} - ws.dll (file missing)
O4 - HKLM\..\Run: [WinwebSecurity] "C:\Documents and Settings\All Users\Application Data\WinwebSecurity\WinwebSecurity.exe"

Guide Updates:

11/27/08 - Initial guide creation.

Automated Removal Instructions for Winweb Security using Malwarebytes' Anti-Malware:

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   Malwarebytes' Anti-Malware Download Link
   
   


3. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Winweb Security related files.
   
   
8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
9. When the scan is finished a message box will appear as shown in the image below.
   
   
   
   
   
   
   You should click on the OK button to close the message box and continue with the WinwebSecurity removal process.
   
   
10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    
    
12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
13. You can now exit the MBAM program.
    

Your computer should now be free of the WinwebSecurity program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log

Associated Winweb Security Files:

c:\Documents and Settings\All Users\Application Data\WinwebSecurity
c:\Documents and Settings\All Users\Application Data\WinwebSecurity\Languages
c:\Documents and Settings\All Users\Application Data\WinwebSecurity\config.udb
c:\Documents and Settings\All Users\Application Data\WinwebSecurity\init.udb
c:\Documents and Settings\All Users\Application Data\WinwebSecurity\WinwebSecurity.exe
c:\Documents and Settings\All Users\Application Data\WinwebSecurity\Languages\English.lng

Associated Winweb Security Windows Registry Information:

HKEY_CLASSES_ROOT\CLSID\{D5DF7C9D-6069-4552-8B0C-D02A912FC889}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D5DF7C9D-6069-4552-8B0C-D02A912FC889}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "WinwebSecurity"