Welcome Guest (Log In | Create Account)
New Member? Join for free.

Remove Windows Police Pro (Removal Guide)

By on September 1, 2009 @ 02:59 AM | Last Updated: October 21, 2009 | Read 252,709 times.
  • Print this page

Windows Police Pro is a rogue anti-spyware and ransomware program from the same family as Windows Antivirus Pro. Like its predecessor, Windows Police Pro will be configured to scan your computer every time that you login to Windows. When the scan has finished it will state that your computer is infected with a variety of infections and will not remove these infections until you purchase the program. The infections it states reside on your computer, though, do not actually exist and you are just being shown false information to scare you into thinking you are infected.

 

Windows Police Pro screen shot
Windows Police Pro screen shot
For more screen shots of this infection click on the image above.
There are a total of 6 images you can view.

 

This program also acts as ransomware as it will make it so that you cannot run numerous security programs on your computer. When you attempt to run one of these programs it will state that the program is infected and that Windows Police Pro has blocked you from using it. It will then prompt you to purchase the program to clean the infected program. Last, but not least, Windows Police Pro will display fake security alerts and a fake Windows Security Center that state your computer is under attack and that you should purchase Windows Police to protect yourself. Like the fake scan results, these tactics are just being performed to persuade you to buy the program.

If you find that Windows Police Pro is on your computer, then please do not purchase it. Instead, you should use the removal guide below to remove this program and any associated malware for free.

 

Threat Classification:

 

Advanced information:

View Windows Police Pro files.
View Windows Police Pro Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O2 - BHO: ICQSys (IE PlugIn) - {76DC0B63-1533-4ba9-8BE8-D59EB676FA02} - C:\WINDOWS\system32\dddesot.dll
O2 - BHO: ICQSys (IE PlugIn) - {77DC0B63-1535-4ba9-8BE8-D59EB676FA02} - C:\WINDOWS\system32\plugie.dll
O23 - Service: AntipyProex (AntipPro2009_100) - Unknown owner - C:\WINDOWS\svchasts.exe
O23 - Service: AntipyProex (AntipPro2009_100) - Unknown owner - C:\WINDOWS\svchast.exe
O23 - Service: AntiPol - Unknown owner - C:\WINDOWS\svchast.exe
O23 - Service: WDefend - Unknown owner - C:\WINDOWS\svohost.exe

 

Guide Updates:

09/01/09 - Initial guide creation.
10/20/09 - Updated for new restarter service.
10/21/09 - Updated HJT entries, files, and reg keys.

 


Automated Removal Instructions for Windows Police Pro using Malwarebytes Anti-Malware:

 

  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. Before we can do anything we must first end the Windows Police Pro process so that it does not interfere with the cleaning process. To do this, please download RKill to your desktop from the following link.

    Rkill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  3. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Windows Police Pro and other Rogue programs. Please be patient while the programs looks for various programs and closes them. When it has finished, the black window will automatically close. Do not reboot your computer at this point, or the infections will start again.

  4. Now we need to end the two processes associated with Windows Police Pro as they do not allow you to run any applications that we will need to remove this program. To do this we need to launch the Windows Task Manager by right-clicking on the time in the Windows task bar and then selecting Task Manager. The menu showing the Task Manager option is shown below.


    Launch Task Manager


  5. When Task Manager is started you will be in the Applications section as shown below.


    Task Manager Applications Tab


    At this point you should click on the Processes tab.

  6. You will now be at a screen that shows the running processes on your computer. First put a checkmark in the checkbox labeled Show processes from all users as shown in the image below.


    Processes tab of Task Manager


    Then scroll through the list till you see the process called Windows Police Pro.exe and left-click on it once so it becomes highlighted. Then click on the End Process button as shown by the red arrow in the picture above. If the processes do not exist, then please proceed to step 8.

  7. When you click on the End Process button, Task Manager will ask you to confirm if you are sure you want to terminate it as shown in the image below.


    End Process in Task Manager

    At this point you should press the Yes button in order to kill the process.

  8. After you have ended the Windows Police Pro.exe process, scroll through the list of processes until you find the svchast.exe, svchasts.exe, or svohost.exe processes. Then end this process as well by clicking on the End Process button and confirming that you want to end it. Please note that in Windows there is a legitimate program called svchost.exe, so please be careful to only end the process with the spellings svchast.exe, svchasts.exe, or svohost.exe. If these processes do not exist, please continue to step 9.

  9. Now you should download Malwarebytes Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)


  10. Once downloaded, close all programs and Windows on your computer, including this one.

  11. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  12. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.

  13. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    MalwareBytes Anti-Malware Screen

  14. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Windows Police Pro related files.

  15. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    MalwareBytes Anti-Malware Scanning Screen

  16. When the scan is finished a message box will appear as shown in the image below.


    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the Windows Police Pro removal process.

  17. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  18. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  19. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  20. You can now exit the MBAM program.

Your computer should now be free of the Windows Police Pro program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


 

Associated Windows Police Pro Files:

c:\Program Files\Windows Police Pro\ANTI_files.exe
c:\Program Files\Windows Police Pro\msvcm80.dll
c:\Program Files\Windows Police Pro\svcm80.dll
c:\Program Files\Windows Police Pro\msvcp80.dll
c:\Program Files\Windows Police Pro\msvcr80.dll
c:\Program Files\Windows Police Pro\windows Police Pro.exe
c:\Program Files\Windows Police Pro\tmp\
c:\Program Files\Windows Police Pro\tmp\dbsinit.exe
c:\Program Files\Windows Police Pro\tmp\wispex.html
c:\Program Files\Windows Police Pro\tmp\images\
c:\Program Files\Windows Police Pro\tmp\images\i1.gif
c:\Program Files\Windows Police Pro\tmp\images\i2.gif
c:\Program Files\Windows Police Pro\tmp\images\i3.gif
c:\Program Files\Windows Police Pro\tmp\images\j1.gif
c:\Program Files\Windows Police Pro\tmp\images\j2.gif
c:\Program Files\Windows Police Pro\tmp\images\j3.gif
c:\Program Files\Windows Police Pro\tmp\images\jj1.gif
c:\Program Files\Windows Police Pro\tmp\images\jj2.gif
c:\Program Files\Windows Police Pro\tmp\images\jj3.gif
c:\Program Files\Windows Police Pro\tmp\images\l1.gif
c:\Program Files\Windows Police Pro\tmp\images\l2.gif
c:\Program Files\Windows Police Pro\tmp\images\l3.gif
c:\Program Files\Windows Police Pro\tmp\images\pix.gif
c:\Program Files\Windows Police Pro\tmp\images\t1.gif
c:\Program Files\Windows Police Pro\tmp\images\t2.gif
c:\Program Files\Windows Police Pro\tmp\images\up1.gif
c:\Program Files\Windows Police Pro\tmp\images\up2.gif
c:\Program Files\Windows Police Pro\tmp\images\w11.gif
c:\Program Files\Windows Police Pro\tmp\images\w2.gif
c:\Program Files\Windows Police Pro\tmp\images\w3.gif
c:\Program Files\Windows Police Pro\tmp\images\w3.jpg
c:\Program Files\Windows Police Pro\tmp\images\wt1.gif
c:\Program Files\Windows Police Pro\tmp\images\wt2.gif
c:\Program Files\Windows Police Pro\tmp\images\wt3.gif
C:\Windows\svchast.exe
C:\Windows\svchasts.exe
C:\Windows\svohost.exe
c:\WINDOWS\wf3.dat
c:\WINDOWS\wf4.dat
c:\WINDOWS\system32\minix32.exe
C:\WINDOWS\system32\dddesot.dll
c:\WINDOWS\system32\nuar.old
c:\WINDOWS\system32\plugie.dll
c:\WINDOWS\system32\pump.exe
c:\WINDOWS\system32\skynet.dat

 

Associated Windows Police Pro Windows Registry Information:

HKEY_CURRENT_USER\Software\Softimer
HKEY_CURRENT_USER\Software\Windows Police Pro
HKEY_CLASSES_ROOT\CLSID\{425882B0-B0BF-11CE-B59F-00AA006CB37D}
HKEY_CLASSES_ROOT\CLSID\{77DC0B63-1535-4ba9-8BE8-D59EB676FA02}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{77DC0B63-1535-4ba9-8BE8-D59EB676FA02}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ANTIPOL
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AntiPol
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WDefend
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AntipPro2009_100
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "minix32"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "inixs"

 


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


Advertise   |   About Us   |   User Agreement   |   Privacy Policy   |   Contact Us   |   Sitemap   |   Chat   |   Tutorials   |   Uninstall List
Tech Support Forums   |   The Computer Glossary   |   RSS Feeds   |   Startups   |   The File Database   |   Virus Removal Guides   |   Downloads


© 2003-2014 All Rights Reserved Bleeping Computer LLC.
Site Changelog