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Remove Total PC Defender 2010 (Uninstall Guide)

By on December 28, 2009 @ 08:30 AM | Last Updated: March 31, 2010 | Read 101,650 times.
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Total PC Defender 2010 is a rogue anti-spyware program that is installed through the use of malware and Trojans. Once installed this rogue will be configured to start automatically when Windows starts. Once started, Total PC Defender will scan your computer and display numerous infections on your computer, but will not remove them until you first purchase the program. In reality, though, the infections this program states are present are either legitimate programs or fake files that do not exist on your computer. They are only showing you these files so that you will be scared into purchasing the program. Therefore, please do not purchase this program.

 

Total PC Defender screen shot
Total PC Defender screen shot
For more screen shots of this infection click on the image above.
There are a total of 4 images you can view.

 

While Total PC Defender is running you will also see numerous security alerts appear on your computer. These alerts will state that malicious software is running or that a program is trying to connect to the Internet. Just like the scan results, these security warnings are all fake and are only being shown to scare you into purchasing the program.

As you can see, Total PC Defender was created to scam you into thinking you have a computer problem so that you will then purchase the program. Please do not purchase this program, and if you already have, you should contact your credit card company to dispute the charges. Please follow the steps in the removal guide below to remove Total PC Defender and any related malware.

 

Threat Classification:

 

Advanced information:

View Total PC Defender 2010 files.
View Total PC Defender 2010 Registry Information.

 

Entries for this program found in the Uninstall Programs control panel:

Total PC Defender
Total PC Defender 2010

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O4 - HKLM\..\Run: [Total PC Defender] C:\Program Files\Total PC Defender\Total PC Defender.exe
O4 - HKLM\..\Run: [Total PC Defender 2010] C:\Program Files\Total PC Defender 2010\Total PC Defender 2010.exe

 

Guide Updates:

12/28/09 - Initial guide creation.
03/31/10 - Updated for new version

 


Automated Removal Instructions for Total PC Defender 2010 using Malwarebytes Anti-Malware:

 

  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Reboot your computer into Safe Mode with Networking. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Eventually you will be brought to a menu similar to the one below:


    MalwareBytes Anti-Malware Screen

    Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode

    Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.

  3. Download Malwarebytes Anti-Malware, or MBAM, from the following location and save it to your desktop:

    http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe - Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  4. Once downloaded, close all programs and Windows on your computer, including this one.

  5. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked. Then click on the Finish button.

  7. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    MalwareBytes Anti-Malware Screen

  8. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Total PC Defender 2010 related files.

  9. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    MalwareBytes Anti-Malware Scanning Screen

  10. When the scan is finished a message box will appear as shown in the image below.


    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the Total PC Defender 2010 removal process.

  11. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  12. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  13. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  14. You can now exit the MBAM program.

  15. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

Your computer should now be free of the Total PC Defender 2010 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


 

Associated Total PC Defender 2010 Files:

c:\Program Files\Total PC Defender
c:\Program Files\Total PC Defender\Total PC Defender.exe
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Total PC Defender.lnk
%UserProfile%\Desktop\Total PC Defender.lnk
%UserProfile%\Start Menu\Total PC Defender
%UserProfile%\Start Menu\Total PC Defender\Total PC Defender.lnk
c:\Program Files\Total PC Defender 2010\
c:\Program Files\Total PC Defender 2010\Total PC Defender 2010.exe
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Total PC Defender 2010.lnk
%UserProfile%\Desktop\Total PC Defender 2010.lnk
%UserProfile%\Start Menu\Total PC Defender 2010
%UserProfile%\Start Menu\Total PC Defender 2010\Total PC Defender 2010.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

 

Associated Total PC Defender 2010 Windows Registry Information:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Total PC Defender
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Total PC Defender 2010
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "Total PC Defender 2010"

 


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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