System Doctor 2014 is a rogue anti-spyware program from the
family of computer infections. This program is classified as a rogue because it pretends to be an anti-virus program, but will instead displays fake scan results, fake infection alerts, and does not allow you to run your normal applications. This program is distributed through hacked web sites that exploit vulnerabilities on your computer and as Trojans disguised as a program that is necessary to view an online video.
When System Doctor 2014 is installed it will be configured to automatically start when you login to Windows. When it starts it will automatically perform a scan of your computer and falsely state that it is infected with a variety of computer infections. If you try to clean these infections, though, System Doctor 2014 will state that you first need to purchase a license of the program before you will be allowed to do so. As all of the scan results displayed by this program are false, please ignore any prompts to purchase the program.
System Doctor 2014 screen shot
For more screen shots of this infection click on the image above.
There are a total of 4 images you can view.
To protect itself from being removed, System Doctor 2014 will terminate almost all programs that you attempt to run on your computer. It does this so that you are unable to launch security programs or utilities that can aid you in removing this infection. The message that you will see when the infection terminates a program is:
Warning! Infected file detected.
Location: File System
File name: notepad.exe
Level of Threat: 4
Behavior description: Destroys and infects system files.
To keep this computer safe, the threat must be blocked.
Recommendation: You are using a limited version of System Doctor 2014. Please activate System Doctor 2014 to resist all virus threats efficiently.
Please do not be concerned when you see this message as your programs are not infected and will work normally after this infection is removed.
While System Doctor 2014 is active and you are browsing the web, the infection will randomly show a message stating that the web site you are visiting may harm your computer. The text of this warning is:
Warning! The site you are trying visit may harm your computer!
Your security setting level puts your computer at risk!
Activate System Doctor 2014, and enable safe web surfing (recommended).
Ignore warnings and visit that site in the current state (not recommended).
When you see this message you can safely click on the Ignore warnings and visit that site in the current state (not recommended) link so that you can browse to the desired site.
Without a doubt, this rogue was created solely to scare you into thinking you are infected so that you will then purchase the program. It goes without
saying that you should definitely not purchase System Doctor 2014, and if you already have,
please contact your credit card company and dispute the charges stating that
the program is a scam and a computer virus. To remove System Doctor 2014 and other
related malware, please use the free removal guide below.
View System Doctor 2014 files.
View System Doctor 2014 Registry Information.
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
4 - HKCU\..\Run: [SD2014] %AppData%\<random>\<random>.exe
05/31/13 - Initial guide creation.
Automated Removal Instructions for System Doctor 2014 using Malwarebytes Anti-Malware:
- Print out these instructions as we may need to close every window that is
open later in the fix.
- Reboot your computer into Safe Mode with Networking. To
do this, turn your computer off and then back on and immediately when you
see anything on the screen, start tapping the F8 key on your
keyboard. Eventually you will be brought to a menu similar to the one below:
Using the arrow keys on your keyboard, select Safe Mode with Networking
and press Enter on your keyboard. If you are having trouble
entering safe mode, then please use the following tutorial: How
to start Windows in Safe Mode
Windows will now boot into safe mode with networking and prompt you to login
as a user. Please login as the same user you were previously logged in with
in the normal Windows mode. Then proceed with the rest of the steps.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If this is the case, then
you will need to download the files requested in this guide on another computer
and then transfer them to the infected computer. You can transfer the files
via a CD/DVD, external drive, or USB flash drive.
- Before we can do anything we must first end the processes that belong to
System Doctor 2014
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button
labeled iExplore.exe download link. When you are prompted
where to save it, please save it on your desktop.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
System Doctor 2014
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
System Doctor 2014
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that RKill
System Doctor 2014
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. Do not reboot
your computer after running RKill as the malware programs will start again.
If you continue having problems running RKill, you can download the other
renamed versions of RKill from the RKill
download page. Both of these files are renamed copies of RKill, which
you can try instead. Please note that the download page will open in a new
browser window or tab.
- Now you should download Malwarebytes Anti-Malware, or MBAM, from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link
(Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes Anti-Malware and Launch
Malwarebytes Anti-Malware checked. Then click on the Finish
button. If MalwareBytes' prompts you to reboot, please do not do so.
- MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
- On the Scanner tab, make sure the the Perform
full scan option is selected and then click on the Scan
button to start scanning your computer for
System Doctor 2014
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
- When the scan is finished a message box will appear as shown in the image
You should click on the OK button to close the message box and continue with
System Doctor 2014
- You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
- A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the infections found may be different
than what is shown in the image.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the
System Doctor 2014
program. If your current anti-virus solution let this infection through,
you may want to consider purchasing the
PRO version of Malwarebytes Anti-Malware to protect against these types
of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Associated System Doctor 2014 Files:
%Desktop%\System Doctor 2014 support.url
%Desktop%\System Doctor 2014.lnk
%StartMenu%\Programs\System Doctor 2014\
%StartMenu%\Programs\System Doctor 2014\System Doctor 2014 support.url
%StartMenu%\Programs\System Doctor 2014\System Doctor 2014.lnk
File Location Notes:
%Desktop% means that the file is located directly on your desktop. This is C:\DOCUMENTS AND SETTINGS\<Current User>\Desktop\ for Windows 2000/XP, and C:\Users\<Current User>\Desktop\ for Windows Vista, Windows 7, and Windows 8.
%AppData% refers to the current users Application Data folder. By default, this is C:\Documents and Settings\<Current User>\Application Data for Windows 2000/XP. For Windows Vista and Windows 7 it is C:\Users\<Current User>\AppData\Roaming.
%StartMenu% refers to the Windows Start Menu. For Windows 95/98/ME it refers to C:\windows\start menu\, for Windows XP, Vista, NT, 2000 and 2003 it refers to C:\Documents and Settings\<Current User>\Start Menu\, and for Windows Vista/7/8 it is C:\Users\<Current User>\AppData\Roaming\Microsoft\Windows\Start Menu.
Associated System Doctor 2014 Windows Registry Information:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "SD2014" = "%AppData%\<random>\<random>.exe"
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.