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Remove Security Suite (Uninstall Guide)

By on August 11, 2010 @ 05:41 PM | Last Updated: September 12, 2010 | Read 219,426 times.
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Security Suite is a fake anti-spyware program from the same family of rogues as Antivir Solution Pro. This rogue is distributed using multiple methods. The first method is through sites that show online videos that when clicked on, state that you need to download a flash update in order to properly view the movie. Once the flash update Trojan is downloaded and run, it will instead install Security Suite onto your computer. The second method is through malware that installs Security Suite onto your computer without your permission. Finally, the rogue's affiliates also use hacked sites that exploit vulnerabilities in Adobe Reader, Java, Flash, and Shockwave to install Security Suite onto your computer without your permission or knowledge. When this Trojan is run it may also install the TDSS rootkit infection onto your computer. Instructions on how to remove this infection will be given at the end of the guide.

When Security Suite is installed it will be configured to start automatically when Windows starts. Once started it will scan your computer and state that there are numerous infections on your computer, but will not allow you to remove anything until you first purchase the program. The reality is that Security Suite is not actually scanning your computer. Instead it is just pretending to and then stating that you are infected regardless of whether or not your computer is clean. Therefore, please ignore anything it states in its scan report.

 

Security Suite Screen shot
Security Suite Screen shot
For more screen shots of this infection click on the image above.
There are a total of 6 images you can view.

 

While Security Suite is running it will also terminate any programs that you run on your computer. It does this so that you cannot run any applications that may be able to remove the infection. When you attempt to run a program, Security Suite will instead terminate the program and then display the following message:

Security Warning
Application cannot be executed. The file notepad.exe is infected. Do you want to activate your antivirus software now.

While the program is running it will also display fake security alerts designed to make you think that your computer has a security problem. These alerts are:

Windows Security Alert
Windows reports that computer is infected. Antivirus software helps to protect your computer against viruses and other security threats. Click here for the scan your computer. Your system might be at risk now.

Antivirus software alert
INFILTRATION ALERT
Your computer is being attacked by an internet virus. It could be a password-stealing attack, trojan - dropper or similar.
Threat: BankerFox.A
Do you want to block this attack? Yes or No

Last, but not least, Security Suite will also configure Windows to use a a proxy server of 127.0.0.1:6522. This proxy server is the Security Suite program itself, and when running, will display a fake warning when browsing the web using Internet Explorer. This warning is:

Internet Explorer warning - visiting this site may harm your computer! Most likely causes:
  • The website contains exploits that can launch a malicious code on your computer
  • Suspicious network activity detected
  • There might be an active spyware running on your computer
What you can try:
  • Purchase for secure Internet surfing (Recommended)
  • Check your computer for viruses and malware

All of these alerts, including the infected messages, are all false and only being shown to scare you into purchasing the program.

Without a doubt, Security Suite was created to scare you into thinking that you are infected so that you will then purchase the program. It goes without saying that you should definitely not purchase this program. If you have already purchased it, then please contact your credit card company and dispute the charge stating the purchase was a scam and a computer virus. To remove Security Suite and any related malware, please follow the steps in the removal guide below.

 

Threat Classification:

 

Advanced information:

View Security Suite files.
View Security Suite Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O4 - HKLM\..\Run: [<random>] C:\Documents and Settings\Bleeping\Local Settings\Application Data\<random>\<random>shdw.exe
O4 - HKCU\..\Run: [<random>] C:\Documents and Settings\Bleeping\Local Settings\Application Data\<random>\<random>shdw.exe

 

Guide Updates:

08/11/10 - Initial guide creation.

 


Automated Removal Instructions for Security Suite using Malwarebytes Anti-Malware:

 

  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial:
    How to start Windows in Safe Mode
    When following the steps in the above tutorial, select Safe Mode with Networking rather than just Safe Mode. When the computer reboots into Safe Mode with Networking make sure you login with the username you normally use. When you are at your Windows desktop, please continue with the rest of the steps.

  4. This infection changes your Windows settings to use a proxy server that will not allow you to browse any pages on the Internet with Internet Explorer or update security software. Regardless of the web browser you use, for these instructions we will first need need to fix this problem so that we can download the utilities we need to remove this infection.

    Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options as shown in the image below.



    Internet Explorer Tools Menu


  5. You should now be in the Internet Options screen as shown in the image below.



    Internet Options screen



    Now click on the Connections tab as designated by the blue arrow above.

  6. You will now be at the Connections tab as shown by the image below.


    Internet Options connections tab



    Now click on the Lan Settings button as designated by the blue arrow above.

  7. You will now be at the Local Area Network (LAN) settings screen as shown by the image below.



    Proxy Settings screen



    Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.

  8. Now we must end the processes that belong to Security Suite so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

    If you are unable to connect to the site to download rkill, please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. You may have to do this quite a few times before you can get the RKill file downloaded. If you still cannot download the RKill program on the infected computer, you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM.

  9. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Security Suite and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Security Suite when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that RKill can terminate Security Suite . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. Do not reboot your computer after running rkill as the malware programs will start again.

    If you continue having problems running RKill, you can download the other renamed versions of RKill from the RKill download page. Both of these files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.


  10. Now you should download Malwarebytes Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

    If you are unable to connect to the site to download Malwarebytes', please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings.


  11. Once downloaded, close all programs and Windows on your computer, including this one.

  12. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  13. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.

  14. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    MalwareBytes Anti-Malware Screen

  15. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Security Suite related files.

  16. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    MalwareBytes Anti-Malware Scanning Screen

  17. When the scan is finished a message box will appear as shown in the image below.


    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the Security Suite removal process.

  18. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  19. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  20. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  21. You can now exit the MBAM program.

  22. As this infection is commonly bundled with the TDSS infection, you should also run a program that can be used to scan for this infection. Please follow the steps in the following guide:
    How to remove Google Redirects or the TDSS, TDL3, or Alureon rootkit using TDSSKiller
    If after running TDSSKiller, you still feel like there is something not right with the computer, feel free to post a virus removal request using the steps in this topic:

    Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

  23. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Security Suite program. You may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, as if you had the real-time protection component, that comes with the paid for version, activated it would not have allowed this infection to install.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


 

Associated Security Suite Files:

%UserProfile%\Local Settings\Application Data\<random>\
%UserProfile%\Local Settings\Application Data\<random>\<random>shdw.exe

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

 

Associated Security Suite Windows Registry Information:

HKEY_CURRENT_USER\Software\wnxmal
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download "RunInvalidSignatures" = "1"
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\PhishingFilter "Enabled" = "0"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "ProxyOverride" = "<local>"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "ProxyServer" = "http=127.0.0.1:6522"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations "LowRiskFileTypes" = ".exe"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments "SaveZoneInformation" = "1"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "<random>"
HKEY_CURRENT_USER\Software\Microsoft\Windows\ShellNoRoam\MUICache "%UserProfile%\Desktop\flash_player_installer\flash_player_installer.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "<random>"
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download "CheckExeSignatures" = "no"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "ProxyEnable" ="1"

 


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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