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Remove Presto Tuneup (Removal Guide)

By on May 22, 2009 @ 03:26 PM | Read 8,499 times.
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Presto TuneUp is a scareware program that pretends to be a Windows optimization program. It includes features such as a Disk Doctor, a Startup Manager, Privacy Guard, and the System Doctor. The problem is that none of these tools actually do what they are said to do. Instead this program will scan your computer and list a variety of problems that will not be fixed unless you first purchase the program. This is why Presto TuneUp is classified as a Scareware, or rogue, program; because it attempts to scare you into thinking you are infected in the hopes that you purchase it. While the program is running you will also see alerts being displayed from your Windows taskbar. These alerts are further attempts to scare you into thinking that your computer has a problem. One of the alerts states:

Needless programs and files have been detected on your PC.

Click here to remove them immediately with Presto TuneUp.

 

Main screen of Presto Tuneup
Main screen of Presto Tuneup
For more screen shots of this infection click on the image above.
There are a total of 6 images you can view.

 

If you are infected with Presto TuneUp, then please use the removal guide below to remove this program for free.

 

 

Threat Classification:

 

Advanced information:

View Presto TuneUp files.
View Presto TuneUp Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O4 - HKCU\..\Run: [Presto TuneUp] "C:\Documents and Settings\All Users\Application Data\345d567\PrestoTuneUp.exe" /s /d

 

Article Updates:

05/23/09 - Initial guide creation.

 


Automated Removal Instructions for Presto TuneUp using Malwarebytes Anti-Malware:

  1. Below are the steps to remove Presto TuneUp. BleepingComputer has always prided itself on its trusted online support. We are excited to recommend Online Virus Repair Inc. for the same trusted support via telephone. If you are having trouble with the below steps or if you would prefer to speak to someone over the phone, you can contact Online Virus Repair at the below number.

    Premium Phone Support
    866-639-1368
    Otherwise, as always you can always ask us for further help in the forums.

  2. Print out these instructions as we will need to close every window that is open later in the fix.

  3. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  4. Once downloaded, close all programs and Windows on your computer, including this one.

  5. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  7. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  9. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  10. You can now exit the MBAM program.

Your computer should now be free of the PrestoTuneUp program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


View Associated Presto TuneUp Files

<b>Please note that this application uses random folder names.</b>

%UserProfile%\Application Data\Presto TuneUp
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Presto TuneUp.lnk
%UserProfile%\Application Data\Presto TuneUp\Autorun.ico
%UserProfile%\Application Data\Presto TuneUp\cookies.sqlite
%UserProfile%\Application Data\Presto TuneUp\places.sqlite
%UserProfile%\Application Data\Presto TuneUp\Process.ico
%UserProfile%\Application Data\Presto TuneUp\Service.ico
%UserProfile%\Desktop\AutorunManager.lnk
%UserProfile%\Desktop\Presto TuneUp.lnk
%UserProfile%\Desktop\ProcessManager.lnk
%UserProfile%\Desktop\ServiceManager.lnk
%UserProfile%\Start Menu\Presto TuneUp.lnk
%UserProfile%\Start Menu\Programs\Presto TuneUp.lnk
c:\Documents and Settings\All Users\Application Data\SystemBackup
c:\Documents and Settings\All Users\Application Data\345d567
c:\Documents and Settings\All Users\Application Data\345d567\mozcrt19.dll
c:\Documents and Settings\All Users\Application Data\345d567\PrestoTuneUp.exe
c:\Documents and Settings\All Users\Application Data\345d567\sqlite3.dll
c:\Documents and Settings\All Users\Application Data\345d567\working.log
c:\Documents and Settings\All Users\Application Data\345d567\SystemBackup
c:\Documents and Settings\All Users\Application Data\SystemBackup\backup.dat

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Presto TuneUp Windows Registry Information

HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF}
HKEY_CLASSES_ROOT\PrestoTuneUp.DocHostUIHandler
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "URPRTUP[]"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Presto TuneUp"


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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