Remove PC Live Guard (Uninstall Guide)

  • December 4, 2009
  • 12:04 PM
  • Read 53,352 times

What is PC Live Guard?

Skip this and learn how to remove PC Live Guard!

PC Live Guard is a rogue anti-spyware program that is promoted through the use of fake online scanner sites and misleading advertisements. When this program is installed it will be configured to start automatically. The installer will also create numerous files on your computer that will then be detected as malware by PC Live Guard when it scans your computer. The files that this rogue creates are:

%UserProfile%\Recent\cb.drv
%UserProfile%\Recent\CLSV.sys
%UserProfile%\Recent\DBOLE.exe
%UserProfile%\Recent\FW.dll
%UserProfile%\Recent\kernel32.drv
%UserProfile%\Recent\PE.tmp
%UserProfile%\Recent\ppal.dll
%UserProfile%\Recent\SM.dll
%UserProfile%\Recent\SICKBOY.tmp
%UserProfile%\Recent\sld.drv

This method of creating the files that will be detected by the same program is becoming more and more common with rogues. They do this to substantiate the existence of supposed malware files even on machines that are completely clean. Therefore, please do not believe any of the scan results presented by this program.

  • PC Live Guard screen shot
  • Scanning screen
  • Scan results
  • Fake Security Warning #1
  • Fake Security Warning #2

While PC Live Guard is running you will also see a constant barrage of fake security alerts and warnings appear on your desktop. These warnings will state that a virus has been detected or that active malware is sending data on the Internet. Just like the scan results, these fake security alerts are just another method where the program is trying to trick you into thinking that you have a security problem.

Without a doubt, PC Live Guard is a scam designed to trick you into purchasing the program to remove fake infections. It goes without saying that you should not purchase this program and if you already have, we suggest you contact your credit card company to dispute the charges. Finally, to remove this infection and any related malware, please use the removal guide below.

Self Help Guide

This guide is intended for advanced computer users only. Please ensure your data is backed up before proceeding. If you are uncomfortable making changes to your computer or following these stpes, do not worry! Instead you can get free one-on-one help by asking in the forums.
1

This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.

2

To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.

img
Rkill

When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.

3

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with PC Live Guard and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

4

At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

img
Malwarebytes Anti-Malware
5

Once downloaded, close all programs and Windows on your computer, including this one.

6

Double-click on the icon on your desktop named mbam-setup-bc.1878-2.2.1.1043.exe. This will start the installation of MBAM onto your computer.

7

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

8

MBAM will now start and you will be at the main screen as shown below.

Malwarebytes Anti-Malware

We now need to enable rootkit scanning to detect the largest amount of malware that is possible with MalwareBytes. To do this, click on the Settings section at the top of the MalwareBytes application and you wil be brought to the general settings section.

Now click on the Detection and Protection settings category on the left sidebar. You will now be shown the settings MalwareBytes will use when scanning your computer.

Malwarebytes Anti-Malware Detection and Protection Settings Page

At this screen, please put a checkmark in the option labaled Scan for rootkits. If you do not see this option, please make sure you are using the latest version of MalwareBytes.

9

Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.

Malwarebytes Anti-Malware Scan Screen

Make sure Threat ScanStart Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

10

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

Malwarebytes Anti-Malware

11

When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

MalwareBytes Scan Results

You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

12

You can now exit the MBAM program.

13

Now you should download HitmanPro from the following location and save it to your desktop:

img
HitmanPro

When you visit the above page, please download the version that corresponds to the bit-type of the Windows version you are using.

14

Once downloaded, double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.

HitmanPro Start Screen

Now click on the Next button to continue with the scan process.

15

You will now be at the HitmanPro setup screen. If you would like to install the 30 day trial for HitmanPro, select the Yes, create a copy of HitmanPro so I can regularly scan this computer (recommended) option. Otherwise, if you just want to scan the computer this one time, please select the No, I only want to perform a one-time scan to check this computer option.

Kickstart Setup Options

Once you have selected one of the options, please click on the Next button.

16

HitmanPro will now begin to scan your computer for infections. When it has finished it will display a list of all the malware that the program found as shown in the image below. Please note that the infections found may be different than what is shown in the image.

MalwareBytes Scan Results

You should now click on the Next button to have HitmanPro remove the detected infections. When it is done you will be shown a Removal Results screen that shows the status of the various infections that were removed. At this screen you should click on the Next button and then if prompted you should click on the Reboot button. If HitmanPro does not prompt you to reboot, please just click on the Close button.

Once your computer has has restarted or you pressed the Close button, you should now be at your Windows desktop.

17

As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the PC Live Guard program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic link ed below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
img

Malwarebytes Anti-Malware

Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!

View Associated PC Live Guard Files

c:\Documents and Settings\All Users\Application Data\<random>\ c:\Documents and Settings\All Users\Application Data\<random>\PC<random numbers>.exe c:\Documents and Settings\All Users\Application Data\<random>\PCLG.ico c:\Documents and Settings\All Users\Application Data\<random>\573.mof c:\Documents and Settings\All Users\Application Data\<random>\mozcrt19.dll c:\Documents and Settings\All Users\Application Data\<random>\sqlite3.dll c:\Documents and Settings\All Users\Application Data\<random>\PCLGSys c:\Documents and Settings\All Users\Application Data\<random>\PCLGSys\vd952342.bd c:\Documents and Settings\All Users\Application Data\<random>\BackUp\ c:\Documents and Settings\All Users\Application Data\<random>\Quarantine Items\ c:\Documents and Settings\All Users\Application Data\PC<random> c:\Documents and Settings\All Users\Application Data\PC<random>\PCAWWLG.cfg %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\PC Live Guard.lnk %UserProfile%\Application Data\PC Live Guard %UserProfile%\Application Data\PC Live Guard\cookies.sqlite %UserProfile%\Desktop\PC Live Guard.lnk %UserProfile%\Recent\gid.tmp %UserProfile%\Recent\SICKBOY.tmp %UserProfile%\Recent\sld.drv %UserProfile%\Start Menu\PC Live Guard.lnk %UserProfile%\Start Menu\Programs\PC Live Guard.lnk c:\Program Files\Mozilla Firefox\searchplugins\search.xml

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated PC Live Guard Registry Information

HKEY_CURRENT_USER\Software\3 HKEY_CLASSES_ROOT\CLSID\{3F2BBC05-40DF-11D2-9455-00104BC936FF} HKEY_CLASSES_ROOT\xp_edb11.DocHostUIHandler HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Internet Explorer\SearchScopes "URL" = "http://search-gala.com/?&uid=7&q={searchTerms}" HKEY_CURRENT_USER\Software\Classes\Software\Microsoft\Internet Explorer\SearchScopes "URL" = "http://findgala.com/?&uid=292&q={searchTerms}" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer "IIL" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download "RunInvalidSignatures" = "1" HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "[xSP_2:117fc3395e69e29f71abba93a68c4181_7]" HKEY_CLASSES_ROOT\Software\Microsoft\Internet Explorer\SearchScopes "URL" = "http://search-gala.com/?&uid=7&q={searchTerms}" HKEY_CLASSES_ROOT\Software\Microsoft\Internet Explorer\SearchScopes "URL" = "http://findgala.com/?&uid=292&q={searchTerms}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "PC Live Guard"

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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