Browser Hijacker Removal Guide

  • December 9, 2013
  • 11:57 AM
  • Read 58,325 times

What is

The adware is a browser hijacker that is bundled with certain free programs that you can download off of the Internet. This adware is considered a browser hijacker because it changes your web browser's home page and default search provider to without your permission. Furthermore, this adware will append the argument<timestamp>&from=tugs&uid=<hard drive id> to various web browser shortcuts and sometimes non-internet related programs. This causes the web page to open when you launch one of these hijacked shortcuts. Unfortunately, there is no Uninstall Programs entry that uninstalls Nationzoom from your computer and instead you need to use the specialized tools found in this guide to clean your computer.

  • Browser Hijacker Screen Shot

Without a doubt, this adware was created to promote the nationzoom website without giving you the option to remove it and revert back to your original browser settings. To remove this browser hijacker and clean the affected shortcuts, please use the removal guide below. Removal Options

Self Help Guide

This guide is intended for advanced computer users only. Please ensure your data is backed up before proceeding. If you’re uncomfortable making changes to your computer, consider having a professional help clean your computer or ask in the forums.
  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  4. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

    Do not reboot your computer after running RKill as the malware programs will start again.

  5. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  6. Once downloaded, close all programs and Windows on your computer, including this one.

  7. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  9. MBAM will now start and you will be at the main screen as shown below.

    Malwarebytes Anti-Malware

    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

    Malwarebytes Anti-Malware

  11. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

    MalwareBytes Scan Results

    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. You can now exit the MBAM program.

  13. We now need to clean up the various Windows shortcuts that have been hijacked by Nationzoom Browser Hijacker . To do this, please download Shortcut Cleaner from the following web page and save it to your Windows desktop.

    Shortcut Cleaner Download Link -

  14. Once the file is downloaded, double-click on the ss-cleaner.exe file that should now be on your desktop. If you are using Windows Vista, 7, or 8 you will need to allow it to run when the prompt appears. Shortcut Cleaner will now start and scan your computer for hijacked Windows shortcuts and if any are found it will automatically clean them for you. When it is done, it will show you a log that contains a list of shortcuts that were cleaned. When you have finished reviewing the log file, please close it and continue with the rest of the steps.

  15. We now need to reset the home page for Internet Explorer, Firefox, Chrome, and any other browsers you may have installed. Please perform the following steps for each of the installed browsers.

    1. Internet Explorer - Internet Explorer should already be reset. If not, then open IE and click on the Tools menu and then select Internet Options. On the General tab, change your home page to your desired home page and then close the options screen.

    2. Firefox- To reset Firefox click on the Tools menu and then select Option. When the settings screen opens, click on the General tab and change your home page to your desired site.

    3. Chrome - To reset Chome click on the menu button (Chrome Menu). When the menu appears, click on the Settings menu option. When the Settings screen opens, click on the Set Pages link under the On Startup category to specify the pages that should start automatically when Chrome opens.

  16. As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector


Your computer should now be free of the Nationzoom Browser Hijacker program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

View Associated Files

%CommonAppData%\WPM\ %CommonAppData%\WPM\update\ %CommonAppData%\WPM\wprotectmanager.exe c:\Program Files\Mozilla Firefox\searchplugins\nationzoom.xml

View Associated Registry Information

HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{33BB0A4E-99AF-4226-BDF6-49120163DE86} HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WPM HKEY_LOCAL_MACHINE\SOFTWARE\nationzoomSoftware HKEY_LOCAL_MACHINE\SOFTWARE\supWPM HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Wpm HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main "Default_Page_URL" = "<timestamp>&from=tugs&uid=<hard drive id>" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\TabbedBrowsing "NewTabPageShow" = "1" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main "Start Page" = "<timestamp>&from=tugs&uid=<hard drive id>" HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes "DefaultScope" = "{33BB0A4E-99AF-4226-BDF6-49120163DE86}" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command "(Default)" = "C:\Program Files\Mozilla Firefox\firefox.exe<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Google Chrome\shell\open\command "(Default)" = "C:\Documents and Settings\test\Local Settings\Application Data\Google\Chrome\Application\chrome.exe"<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command "(Default)" = "C:\Program Files\Internet Explorer\iexplore.exe<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Opera\shell\open\command "(Default)" = ""C:\Program Files\Opera\Opera.exe"<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Opera.exe\shell\open\command "(Default)" = ""C:\Program Files\Opera\Opera.exe"<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\Safari.exe\shell\open\command "(Default)" = ""C:\Program Files\Safari\Safari.exe"<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\SEAMONKEY.EXE\shell\open\command "(Default)" = "C:\Program Files\SeaMonkey\seamonkey.exe<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Default_Page_URL" = "<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Default_Search_URL" = "<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Search Page" = "<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main "Start Page" = "<timestamp>&from=tugs&uid=<hard drive id>" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "CustomizeSearch" = "<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Search "SearchAssistant" = "<timestamp>&from=tugs&uid=<hard drive id>&q={searchTerms}" HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes "DefaultScope" = "{33BB0A4E-99AF-4226-BDF6-49120163DE86}"

This is a self-help guide. Use at your own risk. can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

search guides


Remember Me
Sign in anonymously
live chat software