How to remove My Supervisor (Uninstall Instructions)

Posted by Lawrence Abrams on February 2, 2009 @ 11:41 PM · Views: 2,870

 

What this infection does:

My Supervisor is a rogue product suite from the same developers as Virus Doctor. Unlike Virus Doctor, My Supervisor claims to be an all-in-one package where you can manage your services, autoruns, privacy issues, and infections. My Supervisor is promoted through advertisements that pretend to be online anti-malware scanners, that when finished scanning, state that your computer is infected. The scanner, though, is just an advertisement and has no way of knowing what is running on your computer. My Supervisor is also promoted through pop-ups shown on a persons computer when they are infected with Virus Doctor. Once the pop-up is shown, if the user clicks on it, Virus Doctor will automatically download and install My Supervisor onto your computer.

 

My Supervisor screen shot
For more screen shots of this infection click on the image above.
There are a total of 8 images you can view.

 

My Supervisor consists of different tools to manage your computer. These tools are a service manage, an autoruns manage, an anti-malware scanner, a privacy scanner, and a drive cleaner. When you run any of these tools they will display false positives or exaggerated results, which cannot be fixed until you purchase a license of the software. In truth, these results are only being shown to convince you that you are infected and that you should purchase My Supervisor to protect yourself. Please, ignore any of these results and instead use the free removal guide below.

 

Threat Classification:

• Information on Rogue Programs & Scareware

 

Advanced information:

View My Supervisor files.
View My Supervisor Registry Information.

 

Entries for this program found in the Add or Remove Programs control panel:

My Supervisor (2.0.1.1)

 

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

 

Symptoms that may be in a HijackThis Log:

O4 - HKCU\..\Run: [My Supervisor] "C:\Documents and Settings\All Users\Application Data\2dcb\MSup1bf7.exe" /s /d

 

Guide Updates:

02/02/09 - Initial guide creation.

 

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Automated Removal Instructions for My Supervisor using Malwarebytes' Anti-Malware:

 

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)
   
   


3. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
7. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for My Supervisor related files.
   
   
8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
9. When the scan is finished a message box will appear as shown in the image below.
   
   
   
   
   
   
   You should click on the OK button to close the message box and continue with the MySupervisor removal process.
   
   
10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    
    
12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
13. You can now exit the MBAM program.
    

Your computer should now be free of the MySupervisor program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 

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Associated My Supervisor Files:

%UserProfile%%UserProfile%\Application Data\My Supervisor
%UserProfile%%UserProfile%\Application Data\My Supervisor\Autorun.ico
%UserProfile%%UserProfile%\Application Data\My Supervisor\Process.ico
%UserProfile%%UserProfile%\Application Data\My Supervisor\Service.ico
%UserProfile%%UserProfile%\Application Data\My Supervisor\settings.ini
%UserProfile%%UserProfile%\Application Data\My Supervisor\uill.ini
%UserProfile%%UserProfile%\Desktop\AutorunManager.lnk
%UserProfile%%UserProfile%\Desktop\My Supervisor.lnk
%UserProfile%%UserProfile%\Desktop\ProcessManager.lnk
%UserProfile%%UserProfile%\Desktop\ServiceManager.lnk
%UserProfile%%UserProfile%\Start Menu\My Supervisor.lnk
%UserProfile%%UserProfile%\Start Menu\Programs\My Supervisor.lnk
%UserProfile%%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\My Supervisor.lnk
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\mozcrt19.dll
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\MSup1bf7.exe
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\sqlite3.dll
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\unins000.dat
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\unins000.exe
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\working.log
%UserProfile%c:\Documents and Settings\All Users\Application Data\2dcb\Data Files
%UserProfile%c:\Documents and Settings\All Users\Application Data\Data Files
%UserProfile%c:\Documents and Settings\All Users\Application Data\Data Files\config.cfg

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7, and c:\winnt\profiles\<Current User> for Windows NT.

 

Associated My Supervisor Windows Registry Information:

%UserProfile%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\My Supervisor_is1
%UserProfile%HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "My Supervisor"
%UserProfile%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "URWSWR[]"