My Safe PC 2014 is a fake anti-spyware program from the family of computer infection. When installed, My Safe PC 2014 displays false scan results, fake security alerts, and does not allow you to run any application on your computer. This scareware is distributed through hacked web sites that redirect you to fake online scanners that state you are infected. When the fake scan is finished, you will be prompted to download and install My Safe PC 2014 to clean your computer.
When installed, My Safe PC 2014 will be configured to start every time you try to launch a program on your computer. Once started it will begin a fake scan of your computer and then state that there are numerous infection present. If you attempt to remove them using the program it will state that you first need to purchase the program before being allowed to do so. As the scan results are all fake and the files it detects are legitimate, please ignore anything this program displays.
If you attempt to run any program on your computer, My Safe PC 2014 will automatically close it and state that the program is infected. It does this by hijacking the .EXE extension in your Windows Registry. This allows My Safe PC 2014 to launch before any other application is started. It performs this behavior to scare you into thinking your legitimate programs are infected and also to protect itself from being removed by legitimate security programs. When My Safe PC 2014 blocks a program from running it will display an alert that states that the program is infected. The text of this message is:
My Safe PC 2014 Firewall Alert
notepad.exe is infected with Trojan-GameThief.Win32.Nilage.ipj Private data can be stolen by third parties, including credit card details and passwords.
When you see these messages, please do not be concerned as your applications are not infected.
While the infection is running it will also display fake security alerts that are designed to scare you into thinking your computer is infected. Some of these alerts are:
System Security Alert
Background scan for security breaches was finished. Serious issues were detected. Safeguard your system against exploits, malware and viruses right now by activating Proactive Defense.
System Security Alert
Unknown program is scanning your system registry right now! Identity theft detected.
Background scan for security breaches has been finished. Serious problems have been detected. Safeguard your system against exploits, malware and viruses right now by activating Proactive Defence.
Upgrade to full version of My Safe PC 2014 software package now! Clean your system and ward off new attacks against your system integrity and sensitive data. FREE daily updates and online protection from web-based intrusions are already in the bundle.
Just like the scan results, these security alerts are fake and should be ignored.
As you can see, this computer infection was created to trick you into thinking your computer is infected so that you will then purchase it. Please do not purchase this program , and if you already have, please contact your credit card company and dispute the charges stating that the program is a computer infection and a scam. To remove My Safe PC 2014 and related malware please use the guide below.
Self Help Guide
- Print out these instructions as we may need to close every window that is
open later in the fix.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If you run into this problem
when following the steps in this guide you will need to download the files
requested in this guide on another computer and then transfer them to the
infected computer. You can transfer the files via a CD/DVD, external drive,
or USB flash drive.
- Reboot your computer into Safe Mode with Networking using
the instructions for your version of Windows found in the following tutorial:
- This infection changes your Windows settings to use a proxy server that
will not allow you to browse any pages on the Internet with Internet Explorer
or update security software. Regardless of the web browser you use, for these
instructions we will first need need to fix this problem so that we can download
the utilities we need to remove this infection.
Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options as shown in the image below.
- You should now be in the Internet Options screen as shown in the image below.
Now click on the Connections tab as designated by the blue arrow above.
- You will now be at the Connections tab as shown by the image below.
Now click on the Lan Settings button as designated by the blue arrow above.
- You will now be at the Local Area Network (LAN) settings screen as shown
by the image below.
Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.
- Now we must end the processes that belong to
My Safe PC 2014
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
RKill Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.
If you are unable to connect to the site to download RKill, please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. You may have to do this quite a few times before you can get RKill downloaded. If you still cannot download the RKill program on the infected computer, you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
My Safe PC 2014
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
My Safe PC 2014
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that RKill
My Safe PC 2014
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. Do not reboot
your computer after running RKill as the malware programs will start again.
If you continue having problems running RKill, you can download the other renamed versions of RKill from the RKill download page. Both of these files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the My Safe PC 2014 program. You may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, as if you had the real-time protection component, that comes with the paid for version, activated it would not have allowed this infection to install.