Remove Live Enterprise Suite (Uninstall Guide)

Posted by Grinler on January 26, 2010 @ 07:46 PM · Views: 6,358

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What this infection does:

Live Enterprise Suite  is a rogue security program from the same family as Live Security Suite and Internet Antivirus Pro. This program is promoted through the use of malware and advertisements that pretend to be online anti-malware scanners. Regardless of how Live Enterprise Suite is installed on your computer, it uses aggressive techniques to make it difficult to remove it. First, it disables Task Manager so that you cannot end the processes associated with this program. It will also install a random named malware that is created in random paths under the Windows folder. This process, along with the main Live Enterprise Suite, will terminate known security executables as well as constantly terminate Explorer.exe when it restarts itself so that you cannot access your Windows desktop or access any of the programs residing on it. Last, but not least, the TDL3 rootkit has been found with this rogue that may make it even harder to remove. As MBAM is not capable of removing this rootkit, you should also follow the steps in this guide: How to remove the TDSS, TDL3, or Alureon rootkit using TDSSKiller.

Though the guide below uses Safe Mode with Networking to remove this infection, it is not a guarantee that it will work. If you run into problems removing this infection you may need to boot into Recovery Console or a Recovery Environment to delete the files associated with this infection. Since some of these files are random named, this is not advised unless you absolutely know what you are doing. If you do not feel comfortable accessing a recovery mode then we suggest you follow the steps in this topic.

Live Enterprise Suite screen shot
For more screen shots of this infection click on the image above.
There are a total of 4 images you can view.

When Live Enterprise Suite runs it will automatically scan your computer and display a list of supposed infections. If you attempt to remove any of these infections, though, it will state that you first need to purchase the program to do so. In reality, these detected files are legitimate Windows files that if removed could affect the proper operation of Windows. Therefore, please ignore any of the scan results this program may display. Live Enterprise Suite will also display numerous security alerts stating that your computer has a security problem. Like the fake scan results, these security alerts are all fake and should be ignored.

As you can see, this program attempts to ransom the proper operation of your computer by making you purchase it before it allows you to see your desktop. It goes without saying that you should definitely not purchase this program, and if you have, please contact your credit card company and dispute the charges stating that this program is a scam and malware. Finally, to remove Live Enterprise Suite you can use the guide below, which only uses programs that are free to use.

Threat Classification:

• Information on Rogue Programs & Scareware

Advanced information:

View Live Enterprise Suite files.
View Live Enterprise Suite Registry Information.

Entries for this program found in the Add or Remove Programs control panel:

Internet Antivirus Pro (1.4.2.0)

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

Symptoms that may be in a HijackThis Log:

O4 - HKCU\..\Run: [Microsoft Windows logon process] %UserProfile%\Application Data\Microsoft\Windows\winlogon.exe
O4 - HKCU\..\Run: [Live Enterprise Suite] "c:\program files\Internet Antivirus Pro\IAPro.exe" /s
O4 - HKCU\..\Policies\Explorer\Run: [<random path>] "<random path>\<random>.exe"
O23 - Service: Guard Service (HTGrdEngine) - Unknown owner - %UserProfile%\Local Settings\Application Data\Microsoft\Windows\services.exe

Guide Updates:

01/26/10 - Initial guide creation.

Automated Removal Instructions for Live Enterprise Suite using Malwarebytes' Anti-Malware:

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Reboot your computer into Safe Mode with Networking. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard. Eventually you will be brought to a menu similar to the one below:
   
   
   
   
   
   
   Using the arrow keys on your keyboard, select Safe Mode with Networking and press Enter on your keyboard. If you are having trouble entering safe mode, then please use the following tutorial: How to start Windows in Safe Mode
   
   Windows will now boot into safe mode with networking and prompt you to login as a user. Please login as the same user you were previously logged in with in the normal Windows mode. Then proceed with the rest of the steps.
   
   
3. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe - Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)
   
   
4. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
5. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
7. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
8. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Live Enterprise Suite related files.
   
   
9. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
10. When the scan is finished a message box will appear as shown in the image below.
    
    
    
    
    
    
    You should click on the OK button to close the message box and continue with the Live Enterprise Suite removal process.
    
    
11. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
12. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    
    
13. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
14. You can now exit the MBAM program.
    

Your computer should now be free of the Live Enterprise Suite program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Associated Live Enterprise Suite Files:

c:\Documents and Settings\All Users\Desktop\Internet Antivirus Pro.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro
c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Internet Antivirus Pro Home Page.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Internet Antivirus Pro.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Purchase License.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Internet Antivirus Pro\Uninstall Internet Antivirus Pro.lnk
%UserProfile%\Application Data\Live Enterprise Suite
%UserProfile%\Application Data\Live Enterprise Suite\settings.ini
%UserProfile%\Application Data\Live Enterprise Suite\uill.ini
%UserProfile%\Application Data\Live Enterprise Suite\unins000.exe
%UserProfile%\Application Data\Live Enterprise Suite\updateloadlist.ini
%UserProfile%\Application Data\Live Enterprise Suite\db
%UserProfile%\Application Data\Live Enterprise Suite\db\config.cfg
%UserProfile%\Application Data\Live Enterprise Suite\db\Timeout.inf
%UserProfile%\Application Data\Live Enterprise Suite\db\Urls.inf
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Internet Antivirus Pro.lnk
%UserProfile%\Application Data\Microsoft\Windows\winlogon.exe
%UserProfile%\Local Settings\Application Data\Microsoft\Windows\log.txt
%UserProfile%\Local Settings\Application Data\Microsoft\Windows\pguard.ini
%UserProfile%\Local Settings\Application Data\Microsoft\Windows\services.exe
%UserProfile%\My Documents\My Pictures\atbyin.exe
c:\Program Files\Common Files\<random path>char.exe
c:\Program Files\Common Files\<random path>calc.exe
c:\Program Files\Internet Antivirus Pro
c:\Program Files\Internet Antivirus Pro\activate.ico
c:\Program Files\Internet Antivirus Pro\Explorer.ico
c:\Program Files\Internet Antivirus Pro\IAPro.exe
c:\Program Files\Internet Antivirus Pro\unins000.dat
c:\Program Files\Internet Antivirus Pro\uninstall.ico
c:\Program Files\Internet Antivirus Pro\working.log
c:\Program Files\Internet Antivirus Pro\db
c:\Program Files\Internet Antivirus Pro\db\DBInfo.ver
c:\Program Files\Internet Antivirus Pro\db\ia080614.db
c:\Program Files\Internet Antivirus Pro\db\lists.ini
c:\Program Files\Internet Antivirus Pro\db\WMILib.dll
c:\Program Files\Internet Antivirus Pro\Languages
c:\Program Files\Internet Antivirus Pro\Languages\IAEs.lng
c:\Program Files\Internet Antivirus Pro\Languages\IAFr.lng
c:\Program Files\Internet Antivirus Pro\Languages\IAGer.lng
c:\Program Files\Internet Antivirus Pro\Languages\IAIt.lng
c:\WINDOWS\system32\<random path>.dll
c:\WINDOWS\system32\<random path>.dll

Associated Live Enterprise Suite Windows Registry Information:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\567 1.4.2.0_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Live Enterprise Suite_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_HTGRDENGINE
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\HTGrdEngine
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_HTGRDENGINE
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\HTGrdEngine
HKEY_CURRENT_USER\Software\Microsoft\FTP "SearchDir" = "c:\program files\Internet Antivirus Pro\"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run "<random>"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Live Enterprise Suite"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Microsoft Windows logon process"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION "svchost.exe"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent "URIAPRO[]"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent "URIAPRO[]"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe "Debugger"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\taskmgr.exe "RealDebugger"