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Remove Internet Security 2010 (Uninstall Guide)

By on December 10, 2009 @ 11:37 AM | Last Updated: December 21, 2009 | Read 655,135 times.
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Internet Security 2010 is a rogue anti-spyware program that is installed through the use of malware. Once installed, Internet Security will be configured to start automatically when you login to Windows. It will then scan your computer and display numerous infections, but will not remove anything until you purchase the program. These infections, though, are all fake and are only being shown to trick you into thinking you are infected so that you then purchase the program. It goes without saying that you should definitely not purchase this program.

 

Internet Security 2010
Internet Security 2010
For more screen shots of this infection click on the image above.
There are a total of 8 images you can view.

 

Internet Security 2010 is typically bundled with numerous Trojans that display fake security alerts on your computer. For example, one Trojan will display a message when you login into Windows before you see your desktop. This message will state:

Security Warning!
Worm.Win32.NetSky detected on your machine.

It will then recommend that you purchase the program to remove the infection. When you start certain programs, another Trojan will display a message and then terminate the program. The message it will display is:

Application cannot be executed. The file is infected. Please activate your antivirus software.

Some of the programs that will cause this message to be shown include Notepad, the CMD prompt, Freecell, Minesweeper, Nero, Windows Messenger, Microsoft Word, Microsoft Excel, Window calculator, Skype, and PowerPoint. This same Trojan will also display a warning when you try to run programs, such as Windows Media Player or WinAmp, that play audio and video files. This error message is:

Windows can`t play the folowing media formats: AVI;WMV;AVS;FLV;MKV;MOV;3GP;MP4;MPG;MPEG;MP3;AAC;WAV;WMA;CDA;FLAC;M4A;MID. Update your video and sound codec to resolve this issue.

It will then prompt you to purchase VSCodec Pro, which is another rogue program, to fix the supposed problem. Just like the scan results, these security warnings are fake and are only being shown to try and convince you that your computer has a security problem.

As you can see, Internet Security 2010 was created to scare you into purchasing the program. Without a doubt, you should definitely not do so, and if you have, you should contact your credit card company and dispute the charges stating that the program is a scam. Finally, to remove Internet Security 2010 and any related malware please use the removal guide to remove it for free.

 

Threat Classification:

 

Advanced information:

View Internet Security 2010 files.
View Internet Security 2010 Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\winlogon86.exe
O4 - HKLM\..\Run: [winupdate86.exe] C:\WINDOWS\system32\winupdate86.exe
O4 - HKCU\..\Run: [Internet Security 2010] C:\Program Files\InternetSecurity2010\IS2010.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\winhelper86.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\winhelper86.dll

 

Article Updates:

12/10/09 - Initial guide creation.
12/21/09 - Updated removal steps.

 


Automated Removal Instructions for Internet Security 2010 using Malwarebytes Anti-Malware:

  1. Print out these instructions as we may need to close every window that is open later in the fix.

  2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.

  3. Before we can do anything we must first end the processes that belong to Internet Security 2010 so that it does not interfere with the cleaning procedure. To do this, please download RKill to your desktop from the following link.

    RKill Download Link - (Download page will open in a new tab or browser window.)

    When at the download page, click on the Download Now button labeled iExplore.exe download link. When you are prompted where to save it, please save it on your desktop.

  4. Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Internet Security 2010 and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by Internet Security 2010 when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Internet Security 2010 . So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

    Do not reboot your computer after running RKill as the malware programs will start again.


  5. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  6. Once downloaded, close all programs and Windows on your computer, including this one.

  7. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  8. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  9. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  10. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  11. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. You can now exit the MBAM program.

  13. As many rogues and other malware are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

    How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Internet Security 2010 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


View Associated Internet Security 2010 Files

c:\s
c:\Program Files\InternetSecurity2010
c:\Program Files\InternetSecurity2010\IS2010.exe
c:\WINDOWS\system32\41.exe
c:\WINDOWS\system32\winhelper86.dll
c:\WINDOWS\system32\winlogon86.exe
c:\WINDOWS\system32\winupdate86.exe
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Internet Security 2010.lnk
%UserProfile%\Desktop\Internet Security 2010.lnk
%UserProfile%\Start Menu\Internet Security 2010.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Internet Security 2010 Windows Registry Information

HKEY_CURRENT_USER\Software\IS2010
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "Internet Security 2010"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "winupdate86.exe"


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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