Control Center is a rogue computer optimization suite from
the same family as Privacy
Center. This program is promoted through the use of misleading web sites
and fake online anti-malware scanners that state your computer has a problem.
These sites will then prompt you to download and install Control Center to fix
the problem on your computer. When the program is installed it will be configured
to start automatically when Windows starts. Once running it will scan your computer
and state that there are numerous problems with various components of Windows.
If you try and see what these problems are, though, it will state that you need
to purchase the program to see the results. In reality, the program is not finding
any problems at all, but is just saying that they exist in order to trick you
into purchasing the program.
Control Center screen shot
For more screen shots of this infection click on the image above.
There are a total of 2 images you can view.
Control Center was created for one purpose and that is to make you think your
computer has problems so that you then purchase the program to fix them. It
goes without saying that you should not purchase this program, and if you already
have, please contact your credit card company to dispute the charges. Finally,
to remove this infection and any related malware, please use the removal guide
View Control Center files.
View Control Center Registry Information.
Entries for this program found in the Uninstall Programs control panel:
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O4 - HKCU\..\Run: [agent.exe] %UserProfile%\Application Data\CC\agent.exe
O4 - HKCU\..\Run: [ccagent.exe] %UserProfile%\Application Data\CCenter\ccagent.exe
O4 - HKCU\..\Run: [ccagent.exe] %UserProfile%\Application Data\CComponents\ccagent.exe
O4 - HKCU\..\Run: [ccagent.exe] %UserProfile%\Application Data\CtrlComponents\ccagent.exe
11/16/09 - Initial guide creation.
12/30/09 - New variant.
04/10/10 - Updated for new folder name: %UserProfile%\Application Data\CComponents\
04/13/10 - Updated for new folder name: %UserProfile%\Application Data\CtrlComponents\ccagent.exe
Automated Removal Instructions for Control Center using Malwarebytes Anti-Malware:
- Print out these instructions as we may need to close every window that is
open later in the fix.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If this is the case, then
you will need to download the files requested in this guide on another computer
and then transfer them to the infected computer. You can transfer the files
via a CD/DVD, external drive, or USB flash drive.
- Before we can do anything we must first end the processes that belong to
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button
labeled iExplore.exe download link. When you are prompted
where to save it, please save it on your desktop.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that rkill
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. If you continue
having problems running RKill, you can download the other renamed versions
of RKill from the rkill
download page. All of the files are renamed copies of RKill, which you
can try instead. Please note that the download page will open in a new browser
window or tab.
Do not reboot your computer after running RKill as the malware programs will
- Now you should download Malwarebytes Anti-Malware, or MBAM, from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link
(Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes Anti-Malware and Launch
Malwarebytes Anti-Malware checked. Then click on the Finish
button. If MalwareBytes' prompts you to reboot, please do not do so.
- MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
- On the Scanner tab, make sure the the Perform
full scan option is selected and then click on the Scan
button to start scanning your computer for
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
- When the scan is finished a message box will appear as shown in the image
You should click on the OK button to close the message box and continue with
- You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
- A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the infections found may be different
than what is shown in the image.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the
program. If your current anti-virus solution let this infection through,
you may want to consider purchasing the
PRO version of Malwarebytes Anti-Malware to protect against these types
of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Associated Control Center Files:
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.
Associated Control Center Windows Registry Information:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Winlogon "Shell" = "%UserProfile%\Application Data\CC\cc.exe"
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.