AVG Antivirus 2011 is a rogue anti-spyware
program from the same family as AVG
8. This computer infection is named and should not be confused with the
legitimate anti-virus program called AVG
Anti-virus. This rogue is promoted through web sites that pretend to be
online anti-malware scanners, but are instead advertisements that when finished
state your computer is infected. This fake scanner will then prompt you to download
and install AVG Anti-Virus 2011 on to your computer in order to protect it.
It should be noted that these fake online scanners are just an advertisement
that have absolutely no way of knowing what is running on your computer. In
fact they will show the same infection results to anyone who visits the page.
Therefore, do not be concerned by what these online scanners show you.
AVG Antivirus 2011 screen shot
For more screen shots of this infection click on the image above.
There are a total of 8 images you can view.
When AVG Anti-Virus 2011 is installed it will be configured to start automatically when
Windows starts. Once started it will perform a scan on your computer and when
finished state that it is infected with a variety of malware. If you attempt
to use the program to remove any of the malware it finds, though, it will state
that you first need to purchase the program before it will remove anything.
This is a complete scam as the scan results are all fake and many of the listed
files are actually legitimate files that if removed could cause problems for
your computer. Therefore, do not manually remove any of the items it displays
in its scan results.
While AVG Anti-Virus 2011 is running it will also display alerts and warnings that attempt
to scare you into thinking your computer has a serious computer security problem.
These alerts will state that personal information is being stolen, active malware
has been found, or that you are using unlicensed software. The text of some
of these alerts are:
Once installed on your machine, NetPumper may start monitoring your web browsing
habits, such as what pages you usually load and what search terms you usually
type in the search page. NetPumper may also deliver excessive pop-up advertisements
even when you are not browsing the Internet. NetPumper also an ability to
slow down your computer performance by using your hard drive recourses in
order to deliver advertisements on your computer screen.
Warning! Identity theft attempt detected!
Attacker IP: <random IP address>
Attack Target: Microsoft Corp. Keys
Description: Remote host tries to get access to your personal information.
AVG Antivirus 2011 will also attempt to protect itself by not allowing you to run
various programs that may assist in removing it. When you attempt to run these
types of programs, AVG Anti-Virus 2011 will terminate it and then state that the file
is infected. The text of the infection alert is:
Warning! Active Virus Detected!
Threat Detected: Email-Worm.Zhelatin
Infected file: <random file name>
Action taken: Application Blocked
Description: Worm Email-Worm.Zhelatin.vy is virus-like malware with destructive
code, and is able to mutate, replacing its own code by itself. This makes
Email-Worm.Zhelatin.vy very dangerous, hard to find, and difficult to delete.
Like most viruses, worm Email-Worm-Zhelatin.vy may spread to other computers
by secretly emailing themselves to Internet users in your address book.
Just like the fake scan results, all of the above security alerts are fake
and only being shown to scare you into purchasing the program.
Last, but not least, AVG Antivirus 2011 will hijack Internet Explorer, FireFox,
Chrome, or Safari so that a different program is launched the displays a security
alert. The text of the alert is:
About Internet Explorer Emergency Mode
Your PC is infected with malicious software and browse couldn't be launched
You may use Internet Explorer in Emergency mode - internal
service browser of Microsoft Windows system with limited usability.
Notice: Some sites refuse connection
with Internet Explorer in Emergency Mode. In such case system warning page
will be showed to you.
Just like the fake infection warnings, alerts, and scan results, these browser
messages are all fake and your normal browsers will be restored when you follow
the steps in the guide below.
Without a doubt, AVG Antivirus 2011 was created for one reason; to scare you into
thinking your computer has a security problem so that you will then purchase
the program. It goes without saying that you should not purchase this program,
and if you already have, please contact your credit card company to dispute
the charge because the program is a scam and a computer infection. Finally,
to remove AVG Anti-Virus 2011 and any related malware, please you use the removal guide
View AVG Antivirus 2011 files.
View AVG Antivirus 2011 Registry Information.
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O4 - HKCU\..\Run: [AVG Antivirus 2011] C:\Program Files\AVG Antivirus 2011\avg.exe
01/28/11 - Initial guide creation.
Automated Removal Instructions for AVG Antivirus 2011 using Malwarebytes Anti-Malware:
- Print out these instructions as we will need to close every window that
is open later in the fix.
- Reboot your computer into Safe Mode with Networking. To
do this, turn your computer off and then back on and immediately when you
see anything on the screen, start tapping the F8 key on your
keyboard. Eventually you will be brought to a menu similar to the one below:
Using the arrow keys on your keyboard, select Safe Mode with Networking
and press Enter on your keyboard. If you are having trouble
entering safe mode, then please use the following tutorial: How
to start Windows in Safe Mode
Windows will now boot into safe mode with networking and prompt you to login
as a user. Please login as the same user you were previously logged in with
in the normal Windows mode. Then proceed with the rest of the steps.
- Now we must first end the processes that belong to
AVG Antivirus 2011
and clean up some Registry settings so they do not interfere with the cleaning
procedure. To do this, please download RKill to your desktop from the following
Download Link - (Download page will open in a new tab or browser window.)
When at the download page, scroll down and click on the click on the link labeled eXplorer.exe download link. When you are prompted where to save it, please save it on your desktop.
- Once it is downloaded, double-click on the
icon in order to automatically attempt to stop any processes associated
AVG Antivirus 2011
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
AVG Antivirus 2011
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that rkill
AVG Antivirus 2011
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. If you continue
having problems running RKill, you can download the other renamed versions
of RKill from the rkill
download page. All of the files are renamed copies of RKill, which you
can try instead. Please note that the download page will open in a new browser
window or tab.
Do not reboot your computer after running RKill as the malware programs will
- Download Malwarebytes Anti-Malware, or MBAM, from the following location
and save it to your desktop:
Malwarebytes Anti-Malware Download Link
(Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes Anti-Malware and Launch
Malwarebytes Anti-Malware checked. Then click on the Finish
- MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
- On the Scanner tab, make sure the the Perform
full scan option is selected and then click on the Scan
button to start scanning your computer for
AVG Antivirus 2011
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
- When the scan is finished a message box will appear as shown in the image
You should click on the OK button to close the message box and continue with
AVG Anti-Virus 2011
- You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
- A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the infections found may be different
than what is shown in the image.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the AVG Anti-Virus 2011 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Associated AVG Antivirus 2011 Files:
c:\Documents and Settings\All Users\Start Menu\AVG Antivirus 2011\
c:\Documents and Settings\All Users\Start Menu\AVG Antivirus 2011\AVG Antivirus 2011.lnk
c:\Documents and Settings\All Users\Start Menu\AVG Antivirus 2011\Uninstall.lnk
c:\Program Files\AVG Antivirus 2011\
c:\Program Files\AVG Antivirus 2011\avg.exe
%UserProfile%\Desktop\AVG Antivirus 2011.lnk
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.
%Temp% refers to the Windows Temp folder. By default, this is C:\Windows\Temp for Windows 95/98/ME, C:\DOCUMENTS AND SETTINGS\<Current User>\LOCAL SETTINGS\Temp for Windows 2000/XP, and C:\Users\<Current User>\AppData\Local\Temp in Windows Vista, Windows 7, and Windows 8.
Associated AVG Antivirus 2011 Windows Registry Information:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\chrome.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\firefox.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\opera.exe
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\safari.exe
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "AVG Antivirus 2011" = 'C:\Program Files\AVG Antivirus 2011\avg.exe'
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "WinNT-A8I 28.01.2011"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\chrome.exe "Debugger" = 'iesafemode.exe -sb'
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\firefox.exe "Debugger" = 'iesafemode.exe -sb'
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplore.exe "Debugger" = 'iesafemode.exe -sb'
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\opera.exe "Debugger" = 'iesafemode.exe -sb'
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\safari.exe "Debugger" = 'iesafemode.exe -sb'
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.