AntiVirus Plus 2014 is a scareware program from the
Rogue.WinPCDefender family of rogue anti-spyware programs. This program is classified as a rogue because it deliberately displays false scan results, fake security warnings, and prevents you from running programs in Windows. This program is promoted through fake online antimalware scanners and as a program required to view online videos. Once installed, AntiVirus Plus 2014 will automatically scan your computer and then state that there are numerous infections on your computer. If you attempt to remove any of these so-called infections it
will state that you first need to purchase the program in order to remove anything.
As many of the detected files are actually legitimate, please do not manually delete anything that this rogue detects as it may affect the proper operating of Windows and your installed programs. Instead ignore the scan results and proceed with the rest of the removal guide.
AntiVirus Plus 2014 Screen Shot
For more screen shots of this infection click on the image above.
There are a total of 3 images you can view.
While AntiVirus Plus 2014 is running it will also display fake security warnings that are worded to make you think your computer is under attack or that your private data is at risk. Examples of some of these warnings are:
Malicious program has been detected.
Click here to protect your computer.
Hidden file transfer to remote host has been detected
AntiVirus Plus 2014 has detected a leak of your files through the Internet. We strongly recommend that you block the attack immediately.
While the infection is running it will also terminate any program that you attempt to run while displaying a message stating that it is infected. It does this to further scare you into purchasing the program and to not allow you to run security programs that may help you remove it. The text of this message is:
Firefox.exe can not start
File Firefox.exe is infected by W32/Blaster.worm. Please activate AntiVirus Plus 2014 to protect your computer.
Just like the fake scan results, these warnings are just another tactic
to scare you into purchasing the program and should be ignored.
As you can see, AntiVirus Plus 2014 was created solely to scare you into thinking your computer is infected so that you will then purchase the program.
With that said, please do not purchase AntiVirus Plus 2014 for any reason, and if you already
have, please contact your credit card company and state that the program is
a computer infection and a scam and that you would like to dispute the charge.
To remove this infection and related malware, please follow the steps in the
View AntiVirus Plus 2014 files.
View AntiVirus Plus 2014 Registry Information.
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O4 - HKCU\..\Run: [AntiVirus Plus 2014] %AppData%\avplus.exe
12/06/13 - Initial guide creation.
Automated Removal Instructions for AntiVirus Plus 2014 using Malwarebytes Anti-Malware:
- Below are the steps to remove AntiVirus Plus 2014. BleepingComputer has always prided itself on its trusted online support. We are excited to recommend Online Virus Repair Inc. for the same trusted support via telephone. If you are having trouble with the below steps or if you would prefer to speak to someone over the phone, you can contact Online Virus Repair at the below number.
Premium Phone Support
Otherwise, as always you can always ask us for further help in the forums.
- Print out these instructions as we may need to close every window that is
open later in the fix.
- Reboot your computer into Safe Mode with Networking. To
do this, turn your computer off and then back on and immediately when you
see anything on the screen, start tapping the F8 key on your
keyboard. Eventually you will be brought to a menu similar to the one below:
Using the arrow keys on your keyboard, select Safe Mode with Networking
and press Enter on your keyboard. If you are having trouble
entering safe mode, then please use the following tutorial: How
to start Windows in Safe Mode
Windows will now boot into safe mode with networking and prompt you to login
as a user. Please login as the same user you were previously logged in with
in the normal Windows mode. Then proceed with the rest of the steps.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If this is the case, then
you will need to download the files requested in this guide on another computer
and then transfer them to the infected computer. You can transfer the files
via a CD/DVD, external drive, or USB flash drive.
- Before we can do anything we must first end the processes that belong to
AntiVirus Plus 2014
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button
labeled iExplore.exe download link. When you are prompted
where to save it, please save it on your desktop.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
AntiVirus Plus 2014
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
AntiVirus Plus 2014
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that RKill
AntiVirus Plus 2014
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. Do not reboot
your computer after running RKill as the malware programs will start again.
If you continue having problems running RKill, you can download the other
renamed versions of RKill from the RKill
download page. Both of these files are renamed copies of RKill, which
you can try instead. Please note that the download page will open in a new
browser window or tab.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove
all the seleted malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- You can now exit the MBAM program. If Malwarebytes did not prompt you to reboot your computer, please do so that you are back in normal mode.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the
AntiVirus Plus 2014
program. If your current anti-virus solution let this infection through,
you may want to consider purchasing the
PRO version of Malwarebytes Anti-Malware to protect against these types
of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
View Associated AntiVirus Plus 2014 Files
File Location Notes:
%AppData% refers to the current users Application Data folder. By default, this is C:\Documents and Settings\<Current User>\Application Data for Windows 2000/XP. For Windows Vista and Windows 7 it is C:\Users\<Current User>\AppData\Roaming.
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.