Antivirus Live is a rogue anti-spyware and ransomware program
from the same family as Antivirus
System Pro. This infection is installed on your computer through Trojans
that install it automatically without your permission. Once installed, Antivirus
Live will be configured to start automatically when Windows starts. Once running
it will scan your computer and display numerous infections, but will state it
will not remove them until you purchase the program. In reality, the scan results
it detects are all fake and do not actually exist on your computer.
This program is also very aggressive in how it protects itself from being removed.
While the Antivirus Live 2010 process is running it will terminate almost all programs
that you launch stating that they are infected. It will also change the Proxy
settings in Internet Explorer so that you can not browse to any site other than
the Antivirus Live 2010 site so that you can purchase the program. Using these two
methods, the program essentially ransoms the normal use of your computer until
you purchase the program or use the guide below to remove the infection.
Antivirus Live screen shot
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.
While Antivirus Live 2010 is running you will also see numerous security warnings,
alerts, and windows appear that try to convince you that you are infected. For
example, you will be shown a window that impersonates the legitimate Windows
Security Center. The difference is that the infection's version will suggest
that you purchase Antivirus Live 2010, while the legitimate version does not suggest
any particular program. The infection will also show numerous alerts stating
that your computer is infected, sending sensitive data to the Internet, or being
attacked by remote connections. Just like the fake scan results, these alerts
are just another method that the program is trying to convince you that you
have a security problem and should be ignored.
As you can see, Antivirus Live was created with one purpose in mind; to scam
you out of your money by making you think your computer is infected. It goes
without saying that you should not purchase this program, and if you already
have, please contact your credit card company and dispute the charges stating
the program is a scam. Finally, to remove this infection please use the free
removal guide below.
View Antivirus Live 2010 files.
View Antivirus Live 2010 Registry Information.
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O4 - HKLM\..\Run: [<random>] %UserProfile%\Local Settings\Application Data\<random>\<random>sysguard.exe
12/07/09 - Initial guide creation.
02/27/10 - Updated for new variant.
Automated Removal Instructions for Antivirus Live 2010 using Malwarebytes Anti-Malware:
- Print out these instructions as we may need to close every window that is
open later in the fix.
- It is possible that the infection you are trying to remove will not allow
you to download files on the infected computer. If you run into this problem
when following the steps in this guide you will need to download the files
requested in this guide on another computer and then transfer them to the
infected computer. You can transfer the files via a CD/DVD, external drive,
or USB flash drive.
- Reboot your computer into Safe Mode with Networking using
the instructions for your version of Windows found in the following tutorial:
to start Windows in Safe Mode
When following the steps in the above tutorial, select Safe Mode with
Networking rather than just Safe Mode. When the computer reboots
into Safe Mode with Networking make sure you login with the username you normally
use. When you are at your Windows desktop, please continue with the rest of
- This infection changes your Windows settings to use a proxy server that
will not allow you to browse any pages on the Internet with Internet Explorer
or update security software. Regardless of the web browser you use, for these
instructions we will first need need to fix this problem so that we can download
the utilities we need to remove this infection.
Please start Internet Explorer, and when the program is open, click on the
Tools menu and then select Internet Options
as shown in the image below.
- You should now be in the Internet Options screen as shown in the image below.
Now click on the Connections tab as designated by the blue
- You will now be at the Connections tab as shown by the image below.
Now click on the Lan Settings button as designated by the
blue arrow above.
- You will now be at the Local Area Network (LAN) settings screen as shown
by the image below.
Under the Proxy Server section, please uncheck the checkbox labeled Use
a proxy server for your LAN. Then press the OK button
to close this screen. Then press the OK button to close the
Internet Options screen. Now that you have disabled the proxy server you will
be able to browse the web again with Internet Explorer.
- Now we must end the processes that belong to
Antivirus Live 2010
so that it does not interfere with the cleaning procedure. To do this, please
download RKill to your desktop from the following link.
Download Link - (Download page will open in a new tab or browser window.)
When at the download page, click on the Download Now button
labeled iExplore.exe download link. When you are prompted
where to save it, please save it on your desktop.
If you are unable to connect to the site to download RKill, please go back
and do steps 3-6 again and make sure the infection has not reenabled the proxy
settings. You may have to do this quite a few times before you can get RKill
downloaded. If you still cannot download the RKill program on the infected
computer, you should download it to a clean computer and copy it to the infected
one via a USB flash drive or CDROM.
- Once it is downloaded, double-click on the iExplore.exe
icon in order to automatically attempt to stop any processes associated with
Antivirus Live 2010
and other Rogue programs. Please be patient while the program looks for various
malware programs and ends them. When it has finished, the black window will
automatically close and you can continue with the next step. If you get a
message that RKill is an infection, do not be concerned. This message is just
a fake warning given by
Antivirus Live 2010
when it terminates programs that may potentially remove it. If you run into
these infections warnings that close RKill, a trick is to leave the warning
on the screen and then run RKill again. By not closing the warning, this typically
will allow you to bypass the malware trying to protect itself so that RKill
Antivirus Live 2010
. So, please try running RKill until the malware is no longer running. You
will then be able to proceed with the rest of the guide. Do not reboot
your computer after running RKill as the malware programs will start again.
If you continue having problems running RKill, you can download the other
renamed versions of RKill from the RKill
download page. Both of these files are renamed copies of RKill, which
you can try instead. Please note that the download page will open in a new
browser window or tab.
- Now you should download Malwarebytes Anti-Malware, or MBAM, from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link
(Download page will open in a new window)
If you are unable to connect to the site to download Malwarebytes', please
go back and do steps 3-6 again and make sure the infection has not reenabled
the proxy settings.
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave both the
Update Malwarebytes Anti-Malware and Launch
Malwarebytes Anti-Malware checked. Then click on the Finish
button. If MalwareBytes' prompts you to reboot, please do not do so.
- MBAM will now automatically start and you will see a message stating that
you should update the program before performing a scan. As MBAM will automatically
update itself after the install, you can press the OK button
to close that box and you will now be at the main program as shown below.
- On the Scanner tab, make sure the the Perform
full scan option is selected and then click on the Scan
button to start scanning your computer for
Antivirus Live 2010
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you go and do something else and periodically
check on the status of the scan. When MBAM is scanning it will look like the
- When the scan is finished a message box will appear as shown in the image
You should click on the OK button to close the message box and continue with
- You will now be back at the main Scanner screen. At this point you should
click on the Show Results button.
- A screen displaying all the malware that the program found will be shown
as seen in the image below. Please note that the infections found may be different
than what is shown in the image.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- When MBAM has finished removing the malware, it will open the scan log and
display it in Notepad. Review the log as desired, and then close the Notepad
- You can now exit the MBAM program.
- As many rogues and other malware are installed through vulnerabilities found
in out-dated and insecure programs, it is strongly suggested that you use
Secunia PSI to scan for vulnerable programs on your computer. A tutorial on
how to use Secunia PSI to scan for vulnerable programs can be found here:
detect vulnerable and out-dated programs using Secunia Personal Software Inspector
Your computer should now be free of the
program. You may want to consider purchasing
the PRO version of Malwarebytes Anti-Malware to protect against these types
of threats in the future, as if you had the real-time protection component,
that comes with the paid for version, activated it would not have allowed this
infection to install.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
Associated Antivirus Live 2010 Files:
%UserProfile%\Local Settings\Application Data\<random>\
%UserProfile%\Local Settings\Application Data\<random>\<random>sysguard.exe
File Location Notes:
%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.
Associated Antivirus Live 2010 Windows Registry Information:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Download "RunInvalidSignatures" = "1"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "ProxyOverride" = "<local>"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings "ProxyServer" = "http=127.0.0.1:5555"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Associations "LowRiskFileTypes" = ".exe"
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Attachments "SaveZoneInformation" = "1"
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.