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How to remove Antivirus 360 (Uninstall Instructions)

By on December 10, 2008 @ 09:44 PM | Read 1,048,684 times.
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Antivirus 360 is a rogue anti-spyware program that uses false scan results and aggressive advertising in order to promote itself. This rogue is advertised by the Vundo Trojan and is replacing the Antivirus 2009 rogue program that Vundo has been aggressively advertising. If you are infected with the Vundo Trojan you will see a large amount of pop-ups stating that your computer is infected and that you should install Antivirus 360 in order to protect yourself. If you click on the ad, Antivirus 360 will be downloaded to your computer and you will be prompted to install it.

Once installed, Antivirus 360 will be configured to start automatically when you start Windows. Once started, the program will perform a scan, and when done, will list a variety of legitimate or nonexistent files as infections that cannot be removed unless you first purchase the program. What is so dangerous about these scan results is that the files that Antivirus 360 states are infections are actually legitimate Microsoft files, that if deleted, will cause Windows to become unusable. Therefore, if someone believes the results from this program they may manually delete the files thinking they are infections and cause their computer to no longer function. Some files that it states are infections are:

C:\Windows\System32\svchost.exe
C:\Windows\System32\alg.exe

While running you will also see a constant barrage of false security alerts stating that your computer has a variety of security risks. These risks range from files being modified to private data being sent to a remote host. These alerts, though, are false and are only being shown to further scare you into thinking your infected, when in fact the Antivirus 360 program is the actual infection. Unfortunately, these alerts coupled with the Vundo Trojan will affect your computer's performance and you will notice that it begins to operate slower.

 

Antivirus 360 screen shot
Antivirus 360 screen shot
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.

 

This guide will walk you through removing the Antivirus 360 program and any associated malware that may have been installed with it.

 

Threat Classification:

 

Advanced information:

View Antivirus 360 files.
View Antivirus 360 Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O4 - HKCU\..\Run: [13376694984709702142491016734454] C:\Program Files\A360\av360.exe

 

Article Updates:

12/10/08 - Initial guide creation.

 


Automated Removal Instructions for Antivirus 360 using Malwarebytes Anti-Malware:

  1. Below are the steps to remove Antivirus 360. BleepingComputer has always prided itself on its trusted online support. We are excited to recommend Online Virus Repair Inc. for the same trusted support via telephone. If you are having trouble with the below steps or if you would prefer to speak to someone over the phone, you can contact Online Virus Repair at the below number.

    Premium Phone Support
    866-639-1368
    Otherwise, as always you can always ask us for further help in the forums.

  2. Print out these instructions as we will need to close every window that is open later in the fix.

  3. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  4. Once downloaded, close all programs and Windows on your computer, including this one.

  5. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  6. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  7. MBAM will now start and you will be at the main screen as shown below.



    Malwarebytes Anti-Malware


    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.



    Malwarebytes Anti-Malware


  9. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  10. You can now exit the MBAM program.

Your computer should now be free of the Antivirus 360 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


View Associated Antivirus 360 Files

c:\Program Files\A360
c:\Program Files\A360\av360.exe
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 360.lnk
%UserProfile%\Desktop\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360
%UserProfile%\Start Menu\Antivirus 360\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360\Help.lnk
%UserProfile%\Start Menu\Antivirus 360\Registration.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

View Associated Antivirus 360 Windows Registry Information

<b>The numbers in these registry keys are random:</b>

HKEY_CURRENT_USER\Software\13376694984709702142491016734454
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "13376694984709702142491016734454"


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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