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How to remove Antivirus 360 (Uninstall Instructions)

By on December 10, 2008 @ 09:44 PM | Read 1,031,474 times.
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Antivirus 360 is a rogue anti-spyware program that uses false scan results and aggressive advertising in order to promote itself. This rogue is advertised by the Vundo Trojan and is replacing the Antivirus 2009 rogue program that Vundo has been aggressively advertising. If you are infected with the Vundo Trojan you will see a large amount of pop-ups stating that your computer is infected and that you should install Antivirus 360 in order to protect yourself. If you click on the ad, Antivirus 360 will be downloaded to your computer and you will be prompted to install it.

Once installed, Antivirus 360 will be configured to start automatically when you start Windows. Once started, the program will perform a scan, and when done, will list a variety of legitimate or nonexistent files as infections that cannot be removed unless you first purchase the program. What is so dangerous about these scan results is that the files that Antivirus 360 states are infections are actually legitimate Microsoft files, that if deleted, will cause Windows to become unusable. Therefore, if someone believes the results from this program they may manually delete the files thinking they are infections and cause their computer to no longer function. Some files that it states are infections are:

C:\Windows\System32\svchost.exe
C:\Windows\System32\alg.exe

While running you will also see a constant barrage of false security alerts stating that your computer has a variety of security risks. These risks range from files being modified to private data being sent to a remote host. These alerts, though, are false and are only being shown to further scare you into thinking your infected, when in fact the Antivirus 360 program is the actual infection. Unfortunately, these alerts coupled with the Vundo Trojan will affect your computer's performance and you will notice that it begins to operate slower.

 

Antivirus 360 screen shot
Antivirus 360 screen shot
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.

 

This guide will walk you through removing the Antivirus 360 program and any associated malware that may have been installed with it.

 

Threat Classification:

 

Advanced information:

View Antivirus 360 files.
View Antivirus 360 Registry Information.

 

Tools Needed for this fix:

 

Symptoms that may be in a HijackThis Log:

O4 - HKCU\..\Run: [13376694984709702142491016734454] C:\Program Files\A360\av360.exe

 

Guide Updates:

12/10/08 - Initial guide creation.

 


Automated Removal Instructions for Antivirus 360 using Malwarebytes Anti-Malware:

 

  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. Download Malwarebytes Anti-Malware, or MBAM, from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)


  3. Once downloaded, close all programs and Windows on your computer, including this one.

  4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes Anti-Malware and Launch Malwarebytes Anti-Malware checked. Then click on the Finish button.

  6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.


    MalwareBytes Anti-Malware Screen

  7. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Antivirus 360 related files.

  8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.


    MalwareBytes Anti-Malware Scanning Screen

  9. When the scan is finished a message box will appear as shown in the image below.


    MalwareBytes Anti-Malware Scan Finished Screen

    You should click on the OK button to close the message box and continue with the Antivirus 360 removal process.

  10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.

  11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.


    MalwareBytes Scan Results


    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.

  13. You can now exit the MBAM program.

Your computer should now be free of the Antivirus 360 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

 


 

Associated Antivirus 360 Files:

c:\Program Files\A360
c:\Program Files\A360\av360.exe
%UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch\Antivirus 360.lnk
%UserProfile%\Desktop\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360
%UserProfile%\Start Menu\Antivirus 360\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360\Help.lnk
%UserProfile%\Start Menu\Antivirus 360\Registration.lnk

File Location Notes:

%UserProfile% refers to the current user's profile folder. By default, this is C:\Documents and Settings\<Current User> for Windows 2000/XP, C:\Users\<Current User> for Windows Vista/7/8, and c:\winnt\profiles\<Current User> for Windows NT.

 

Associated Antivirus 360 Windows Registry Information:

<b>The numbers in these registry keys are random:</b>

HKEY_CURRENT_USER\Software\13376694984709702142491016734454
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "13376694984709702142491016734454"

 


 

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.


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