Welcome Guest (Log In | Create Account)
New Member? Join for free.

How to remove Andromeda AntiVirus (Uninstall Instructions)

By on August 25, 2008 @ 08:51 PM | Read 28,391 times.
  • Print this page

Andromeda AntiVirus is a new rogue anti-spyware program that displays false and exaggerated results that cannot be removed unless you first purchase the software. When installed, Andromeda AV will create 8 harmless files on your computer with the filenames:


These programs are created so when Andromeda AntiVirus is run, it will detect them as malware even though they are harmless and were installed by the program in the first place. This program will also detect other files as malware even though they are legitimate files or do not even exist on the computer. It is this type of deceptive behavior that puts AndromedaAV in the rogue anti-spyware category. Another problem associated with this program is that since it is set to run automatically when you start the computer, it can cause your computer to operate slower. Another annoying byproduct of having this program installed is that it will periodically display pop-up alerts stating that you are infected and should purchase the program.


Screen shot of Andromeda AntiVirus
Screen shot of Andromeda AntiVirus
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.


This guide will walk you through uninstalling the Andromeda AntiVirus program and any related malware that may be installed with it.


Threat Classification:


Advanced information:

View Andromeda AntiVirus files.
View Andromeda AntiVirus Registry Information.


Tools Needed for this fix:


Symptoms that may be in a HijackThis Log:

O23 - Service: Andromeda AV (AndromedaAVService) - Unknown owner - C:\WINDOWS\system32\AndromedaAv.exe


Article Updates:

08/25/08 - Initial guide creation.


Automated Removal Instructions for Andromeda AntiVirus using Malwarebytes Anti-Malware:

  1. Print out these instructions as we will need to close every window that is open later in the fix.

  2. At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

    Malwarebytes Anti-Malware Download Link (Download page will open in a new window)

  3. Once downloaded, close all programs and Windows on your computer, including this one.

  4. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.

  5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

  6. MBAM will now start and you will be at the main screen as shown below.

    Malwarebytes Anti-Malware

    Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

  7. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

    Malwarebytes Anti-Malware

  8. When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

    MalwareBytes Scan Results

    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

  9. You can now exit the MBAM program.

Your computer should now be free of the Andromeda AV program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help


View Associated Andromeda AntiVirus Files

c:\Documents and Settings\All Users\Desktop\Andromeda AntiVirus.lnk
c:\Program Files\AndromedaAv
c:\Program Files\AndromedaAv\av.exe
c:\Program Files\AndromedaAv\DataBases
c:\Program Files\AndromedaAv\DataBases\av_nav_hd.avp
c:\Program Files\AndromedaAv\DataBases\av_nav_m.avp
c:\Program Files\AndromedaAv\DataBases\avd.avp
c:\Program Files\AndromedaAv\DataBases\avhd.avp
c:\Program Files\AndromedaAv\DataBases\avhd1.avp
c:\Program Files\AndromedaAv\DataBases\avm.avp
c:\Program Files\AndromedaAv\Logs
c:\Program Files\AndromedaAv\Logs\08-2008_AndromedaAvLog.log

View Associated Andromeda AntiVirus Windows Registry Information



This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

Advertise   |   About Us   |   User Agreement   |   Privacy Policy   |   Sitemap   |   Chat   |   RSS Feeds   |   Contact Us
Tech Support Forums   |   Virus Removal Guides   |   Downloads   |   Tutorials   |   The Computer Glossary   |   Uninstall List   |   Startups   |   The File Database

© 2003-2015 All Rights Reserved Bleeping Computer LLC.
Site Changelog