Andromeda AntiVirus is a new rogue anti-spyware program that
displays false and exaggerated results that cannot be removed unless you first
purchase the software. When installed, Andromeda AV will create 8 harmless files
on your computer with the filenames:
These programs are created so when Andromeda AntiVirus is run, it will detect
them as malware even though they are harmless and were installed by the program
in the first place. This program will also detect other files as malware even
though they are legitimate files or do not even exist on the computer. It is
this type of deceptive behavior that puts AndromedaAV in the rogue anti-spyware
category. Another problem associated with this program is that since it is set
to run automatically when you start the computer, it can cause your computer
to operate slower. Another annoying byproduct of having this program installed
is that it will periodically display pop-up alerts stating that you are infected
and should purchase the program.
Screen shot of Andromeda AntiVirus
For more screen shots of this infection click on the image above.
There are a total of 7 images you can view.
This guide will walk you through uninstalling the Andromeda AntiVirus program
and any related malware that may be installed with it.
View Andromeda AntiVirus files.
View Andromeda AntiVirus Registry Information.
Tools Needed for this fix:
Symptoms that may be in a HijackThis Log:
O23 - Service: Andromeda AV (AndromedaAVService) - Unknown owner - C:\WINDOWS\system32\AndromedaAv.exe
08/25/08 - Initial guide creation.
Automated Removal Instructions for Andromeda AntiVirus using Malwarebytes Anti-Malware:
- Print out these instructions as we will need to close every window that
is open later in the fix.
- At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following
location and save it to your desktop:
Malwarebytes Anti-Malware Download Link (Download page will open in a new window)
- Once downloaded, close all programs and Windows on your computer, including
- Double-click on the icon on your desktop named mbam-setup.exe.
This will start the installation of MBAM onto your computer.
- When the installation begins, keep following the prompts in order to continue
with the installation process. Do not make any changes to default settings
and when the program has finished installing, make sure you leave Launch
Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.
- MBAM will now start and you will be at the main screen as shown below.
Please click on the Scan Now button to start the scan. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.
- MBAM will now start scanning your computer for malware. This process can
take quite a while, so we suggest you do something else and periodically
check on the status of the scan to see when it is finished.
- When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different
than what is shown in the image below due to the guide being updated for newer versions of MBAM.
You should now click on the Remove Selected button to remove
all the listed malware. MBAM will now delete all of the files and registry
keys and add them to the programs quarantine. When removing the files, MBAM
may require a reboot in order to remove some of them. If it displays a message
stating that it needs to reboot, please allow it to do so. Once your computer
has rebooted, and you are logged in, please continue with the rest of the
- You can now exit the MBAM program.
Your computer should now be free of the Andromeda AV program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:
Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
View Associated Andromeda AntiVirus Files
c:\Documents and Settings\All Users\Desktop\Andromeda AntiVirus.lnk
View Associated Andromeda AntiVirus Windows Registry Information
This is a self-help guide. Use at your own risk.
BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus, Trojan, Spyware, and Malware Removal Logs forum.
If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.