How to remove Andromeda AntiVirus (Uninstall Instructions)

  • August 25, 2008
  • 08:51 PM
  • Read 29,894 times

Andromeda AntiVirus Information:
Skip this and take me to the Andromeda AntiVirus removal options!

Andromeda AntiVirus is a new rogue anti-spyware program that displays false and exaggerated results that cannot be removed unless you first purchase the software. When installed, Andromeda AV will create 8 harmless files on your computer with the filenames:

c:\WINDOWS\system32\bprint.exe
c:\WINDOWS\system32\hinetres.dll
c:\WINDOWS\system32\rpthreadVC.dll
c:\WINDOWS\system32\settings
c:\WINDOWS\system32\thunk.dll
c:\WINDOWS\system32\vclipsrv.exe
c:\WINDOWS\system32\dllcache\cpifmgr.dll
c:\WINDOWS\system32\dllcache\tmswdat10.dll

These programs are created so when Andromeda AntiVirus is run, it will detect them as malware even though they are harmless and were installed by the program in the first place. This program will also detect other files as malware even though they are legitimate files or do not even exist on the computer. It is this type of deceptive behavior that puts AndromedaAV in the rogue anti-spyware category. Another problem associated with this program is that since it is set to run automatically when you start the computer, it can cause your computer to operate slower. Another annoying byproduct of having this program installed is that it will periodically display pop-up alerts stating that you are infected and should purchase the program.

  • Screen shot of Andromeda AntiVirus
  • Scan results
  • Log report of a previous scan
  • Andromeda AntiVirus pop-up
  • Fake scan result
  • Fake scan result #2
  • Fake scan result #3

This guide will walk you through uninstalling the Andromeda AntiVirus program and any related malware that may be installed with it.

Self Help Guide

This guide is intended for advanced computer users only. Please ensure your data is backed up before proceeding. If you’re uncomfortable making changes to your computer, consider having a professional help clean your computer or ask in the forums.
1

This removal guide may appear overwhelming due to the amount of the steps and numerous programs that will be used. It was only written this way to provide clear, detailed, and easy to understand instructions that anyone can use to remove this infection for free. Before using this guide, we suggest that you read it once and download all necessary tools to your desktop. After doing so, please print this page as you may need to close your browser window or reboot your computer.

2

To terminate any programs that may interfere with the removal process we must first download the Rkill program. Rkill will search your computer for active malware infections and attempt to terminate them so that they wont interfere with the removal process. To do this, please download RKill to your desktop from the following link.

img
Rkill

When at the download page, click on the Download Now button labeled iExplore.exe. When you are prompted where to save it, please save it on your desktop.

3

Once it is downloaded, double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Andromeda AntiVirus and other malware. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and a log file will open. Please review the log file and then close so you can continue with the next step. If you have problems running RKill, you can download the other renamed versions of RKill from the rkill download page. All of the files are renamed copies of RKill, which you can try instead. Please note that the download page will open in a new browser window or tab.

Do not reboot your computer after running RKill as the malware programs will start again.

4

At this point you should download Malwarebytes Anti-Malware, or MBAM, to scan your computer for any any infections or adware that may be present. Please download Malwarebytes from the following location and save it to your desktop:

img
Malwarebytes Anti-Malware
5

Once downloaded, close all programs and Windows on your computer, including this one.

6

Double-click on the icon on your desktop named mbam-setup-bc.1878-2.2.0.1024.exe. This will start the installation of MBAM onto your computer.

7

When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave Launch Malwarebytes Anti-Malware checked. Then click on the Finish button. If MalwareBytes prompts you to reboot, please do not do so.

8

MBAM will now start and you will be at the main screen as shown below.

Malwarebytes Anti-Malware

We now need to enable rootkit scanning to detect the largest amount of malware that is possible with MalwareBytes. To do this, click on the Settings section at the top of the MalwareBytes application and you wil be brought to the general settings section.

Now click on the Detection and Protection settings category on the left sidebar. You will now be shown the settings MalwareBytes will use when scanning your computer.

Malwarebytes Anti-Malware Detection and Protection Settings Page

At this screen, please put a checkmark in the option labaled Scan for rootkits. If you do not see this option, please make sure you are using the latest version of MalwareBytes.

9

Now that you have enabled rootkit scanning, click on the Scan button to go to the scan screen.

Malwarebytes Anti-Malware Scan Screen

Make sure Threat ScanStart Scan button. If there is an update available for Malwarebytes it will automatically download and install it before performing the scan.

10

MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.

Malwarebytes Anti-Malware

11

When MBAM is finished scanning it will display a screen that displays any malware that it has detected. Please note that the infections found may be different than what is shown in the image below due to the guide being updated for newer versions of MBAM.

MalwareBytes Scan Results

You should now click on the Remove Selected button to remove all the seleted malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.

12

You can now exit the MBAM program.

13

As many malware and unwanted programs are installed through vulnerabilities found in out-dated and insecure programs, it is strongly suggested that you use Secunia PSI to scan for vulnerable programs on your computer. A tutorial on how to use Secunia PSI to scan for vulnerable programs can be found here:

How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector

 

Your computer should now be free of the Andromeda AntiVirus program. If your current security solution allowed this program on your computer, you may want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic link ed below:

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help
img

Malwarebytes Anti-Malware

Purchase the full-featured version of Malwarebytes Anti-Malware, which includes real-time protection, scheduled scanning, and website filtering, to protect yourself against these types of threats in the future!

View Associated Andromeda AntiVirus Files

c:\Documents and Settings\All Users\Desktop\Andromeda AntiVirus.lnk c:\Program Files\AndromedaAv c:\Program Files\AndromedaAv\av.exe c:\Program Files\AndromedaAv\DataBases c:\Program Files\AndromedaAv\DataBases\av_nav_hd.avp c:\Program Files\AndromedaAv\DataBases\av_nav_m.avp c:\Program Files\AndromedaAv\DataBases\avd.avp c:\Program Files\AndromedaAv\DataBases\avhd.avp c:\Program Files\AndromedaAv\DataBases\avhd1.avp c:\Program Files\AndromedaAv\DataBases\avm.avp c:\Program Files\AndromedaAv\Logs c:\Program Files\AndromedaAv\Logs\08-2008_AndromedaAvLog.log c:\WINDOWS\system32\andrav_inet.dll c:\WINDOWS\system32\AndromedaAv.exe c:\WINDOWS\system32\bprint.exe c:\WINDOWS\system32\hinetres.dll c:\WINDOWS\system32\rpthreadVC.dll c:\WINDOWS\system32\settings c:\WINDOWS\system32\thunk.dll c:\WINDOWS\system32\vclipsrv.exe c:\WINDOWS\system32\dllcache\cpifmgr.dll c:\WINDOWS\system32\dllcache\tmswdat10.dll c:\WINDOWS\system32\drivers\winav.sys

View Associated Andromeda AntiVirus Registry Information

HKEY_CLASSES_ROOT\*\shell\AV HKEY_CLASSES_ROOT\Folder\shell\AV HKEY_LOCAL_MACHINE\SOFTWARE\AndromedaAv HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Enum\Root\LEGACY_ANDROMEDAAVDRV HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\AndromedaAvDrv HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ANDROMEDAAVDRV HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AndromedaAvDrv HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\AndromedaAVService HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AndromedaAVService

This is a self-help guide. Use at your own risk.

BleepingComputer.com can not be held responsible for problems that may occur by using this information. If you would like help with any of these fixes, you can ask for malware removal assistance in our Virus,Trojan,Spyware, and Malware Removal Logs forum.

If you have any questions about this self-help guide then please post those questions in our Am I infected? What do I do? and someone will help you.

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