If you are experiencing problems such as viruses that wont go away, your browser
gets redirected to pages that you did not ask for, popups, slowness on your
computer, or just a general sense that things may not be right, it is possible
you are
infected with some sort of malware. To remove this infection please follow
these 4 simple steps outlined below. Not all of these steps may be necessary,
but they can not hurt either, so we recommend you run all 4 steps regardless
of your situation.
Step 1: Install an Anti-virus software
The first step in removing malware from your computer is to make sure you have
an anti-virus program installed on your computer. Below are a list of good anti-virus
programs that can be used as an anti-virus solution for your computer. Some
of these are free, others are commercial, but almost all of them offer some
sort of trial that you can use to remove malware from your computer.
Step 2: Run an Online Virus Scan
Not all virus scanners, though, are created equal, and may miss infections
that other products do not. I therefore recommend that you run BOTH
of the following online antivirus programs as they are both excellent and are
a good start in our 4 step process:
Trend Micro's Housecall
Online Virus Scan
Dr. Web's
CureIt
Run both of these online scans and move on to the next step.
Step 3: Perform a scan using MalwareBytes' Anti-Malware and SUPERAntiSpyware
Along with your anti-virus scanner, a good general purpose anti-malware scanner
is useful as well. We suggest that you scan both your computer with both of
these programs as one program may find infections that another does not. Guides
on how to use both programs can be found below:
How
to use MalwareBytes' Anti-Malware
How
to use SUPERAntiSpyware
Step 4: Submit a malware removal request in our forums
Unfortunately there are some malware that are just too difficult to remove
with automatic procedures such as the ones listed above. If you have followed
all the previous steps and still have problems with your computer then we advise
you to submit a malware removal request in our forums. Then one of our experts
will analyze your log and advise you as to what to do next. Please do not attempt
to fix any entries yourself as that can lead to damage to your operating system.
A preparation guide to be used before submitting a request for help in our
forum can be found below.
Preparation
Guide For Use Before Using Malware Removal Tools and Requesting Help
--
Lawrence Abrams
Bleeping Computer Basic Internet Security Tutorial
BleepingComputer.com: Computer
Support & Tutorials for the beginning computer user.
BleepingComputer.com -> Computer Tutorials -> Spyware/Hijacker/Malware Removal Tutorials -> 4 Simple Steps for removing Spyware, Hijackers, Viruses, and other Malware 
