How to remove StorageProtector (Removal Instructions)

Posted by Grinler on February 24, 2008 @ 11:02 PM · Views: 698

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What this programs does:

StorageProtector is a rogue system optimization program from the family of rogues that include CleanPCTool. StorageProtector's web site states that this program can be used to fix computer errors, improve system performance, repair corrupted files, and optimize your computer. In reality, though, this program displays misleading results and you can only fix them with the software if you purchase a license for it. This tactic of displaying false positives is a common way to scare a user into purchasing their software. Other than false positives, StorageProtector also uses misleading advertisements on web sites that imply your computer has problems. As there is no way that these web sites can know this, this is just another example of misleading advertisements. A screen shot of StorageProtector is shown below.

StorageProtector Screenshot

This guide will walk you through removing the StorageProtector program.

Threat Classification:

• Information on Rogue Programs

Add/Remove Programs control panel entry:

StorageProtector 1.5.1.0

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

Symptoms that may be in a HijackThis Log:

O4 - HKLM\..\Run: [StorageProtector] C:\Program Files\StorageProtector\SysRep.exe
O4 - HKLM\..\Run: [ucookw] "C:\PROGRA~1\STORAG~1\ucookw.exe" -start
O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\StorageProtector\strpmon.exe" dm=http://storageprotector.com ad=http://storageprotector.com sd=http://inspaid.storageprotector.com

Guide Updates:

02/24/08 - Initial guide creation.

Automated Removal Instructions for StorageProtector using Malwarebytes' Anti-Malware:

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   Malwarebytes' Anti-Malware Download Link
   
   


3. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
4. Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for StorageProtector related files.
   
   
8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
9. When the scan is finished a message box will appear as shown in the image below.
   
   
   
   
   
   
   You should click on the OK button to close the message box and continue with the StorageProtector removal process.
   
   
10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
11. A screen displaying all the malware that the program found will be shown as seen in the image below.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine.
    
    
12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
13. You can now exit the MBAM program.
    

Your computer should now be free of the StorageProtector program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log