How to remove VirtualPCGuard (Uninstall Instructions)

Posted by Grinler on September 25, 2008 @ 12:09 PM · Views: 766

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What this programs does:

VirtualPCGuard is a rogue anti-spyware program that uses misleading advertisements and deceptive scan results in order to sell itself. When visiting certain sites, you will be presented with a pop-up that states your computer is infected. If you click on this pop-up you will be brought to a a fake online anti-malware scanner, that when finished, states your computer is infected and that you should download and install VirtualPCGuard in order to remove these infections. It is important to note that this online scanner is simply an ad and actually does not scan anything on your computer.

If you decide to download and install VirtualPCGuard, the program will be set to run automatically when your computer starts. Once started, the program will scan your computer and list a variety of infections that cannot be removed unless you first purchase the program. These infections that VirtualPCGuard finds, though, are actually legitimate entries and are required for the proper functionality of your computer. It only shows these fake results to scare you into thinking you are infected so that you purchase the software.

VirtualPCGuard
For more screen shots of this infection click on the image above.
There are a total of 5 images you can view.

This guide will walk you through removing the VirtualPCGuard rogue anti-spyware program and any associated malware that may have been installed with it.

Threat Classification:

• Information on Rogue Programs

Advanced information:

View VirtualPCGuard files.
View VirtualPCGuard Registry Information.

Add/Remove Programs control panel entry:

VirtualPCGuard 2.2.366.12

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

Symptoms that may be in a HijackThis Log:

O2 - BHO: CIEIntegrator Object - {5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E} - C:\Program Files\VirtualPCGuard\Tools\pblock.dll
O2 - BHO: IEFW Object - {6F87F145-DC2D-4766-AF03-3A3B96FFAD98} - C:\Program Files\VirtualPCGuard\Tools\sbiebho.dll
O4 - HKLM\..\Run: [VirtualPCGuard] C:\Program Files\VirtualPCGuard\pgs.exe
O4 - HKLM\..\Run: [ugac] "C:\PROGRA~1\COMMON~1\VIRTUA~1\ugac.exe" -start
O4 - HKLM\..\Run: [BMN] "C:\Program Files\Common Files\VirtualPCGuard\bm.exe" dm=http://virtualpcguard.com ad=http://virtualpcguard.com sd=http://ykeeper.virtualpcguard.com
O4 - HKLM\..\Run: [ptask] C:\Program Files\VirtualPCGuard\ptask.exe
O4 - HKLM\..\RunOnce: [overinstall] "C:\Program Files\VirtualPCGuard\pgs.exe" /empty

Guide Updates:

09/25/08 - Initial guide creation.

Automated Removal Instructions for VirtualPCGuard using Malwarebytes' Anti-Malware:

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   Malwarebytes' Anti-Malware Download Link
   
   


3. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
4. Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for VirtualPCGuard related files.
   
   
8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
9. When the scan is finished a message box will appear as shown in the image below.
   
   
   
   
   
   
   You should click on the OK button to close the message box and continue with the VirtualPCGuard removal process.
   
   
10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    
    
12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
13. You can now exit the MBAM program.
    

Your computer should now be free of the VirtualPCGuard program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log

Associated VirtualPCGuard Files:

c:\VirtualPCGuard
c:\VirtualPCGuard\AVQuar
d:\VirtualPCGuard
d:\VirtualPCGuard\AVQuar
c:\Program Files\Common Files\VirtualPCGuard
c:\Program Files\Common Files\VirtualPCGuard\bm.exe
c:\Program Files\Common Files\VirtualPCGuard\ugac.exe
c:\Program Files\VirtualPCGuard
c:\Program Files\VirtualPCGuard\Activate.exe
c:\Program Files\VirtualPCGuard\al.dat
c:\Program Files\VirtualPCGuard\dhlp.dll
c:\Program Files\VirtualPCGuard\FWSettings.bin
c:\Program Files\VirtualPCGuard\history.db
c:\Program Files\VirtualPCGuard\main.log
c:\Program Files\VirtualPCGuard\pgs.exe
c:\Program Files\VirtualPCGuard\ptask.exe
c:\Program Files\VirtualPCGuard\reload.exe
c:\Program Files\VirtualPCGuard\ResErrors.log
c:\Program Files\VirtualPCGuard\scnkrnl.dll
c:\Program Files\VirtualPCGuard\settings.ini
c:\Program Files\VirtualPCGuard\sqlite3.dll
c:\Program Files\VirtualPCGuard\sr.log
c:\Program Files\VirtualPCGuard\unins000.dat
c:\Program Files\VirtualPCGuard\unins000.exe
c:\Program Files\VirtualPCGuard\Config
c:\Program Files\VirtualPCGuard\Config\pgs.xml
c:\Program Files\VirtualPCGuard\Dat
c:\Program Files\VirtualPCGuard\Dat\Activate.dat
c:\Program Files\VirtualPCGuard\Dat\BkSites.dat
c:\Program Files\VirtualPCGuard\Dat\bnlink.dat
c:\Program Files\VirtualPCGuard\Dat\cd.dat
c:\Program Files\VirtualPCGuard\Dat\incmp.dat
c:\Program Files\VirtualPCGuard\Dat\index.dat
c:\Program Files\VirtualPCGuard\Dat\pv.dat
c:\Program Files\VirtualPCGuard\Engines
c:\Program Files\VirtualPCGuard\Engines\AWBase
c:\Program Files\VirtualPCGuard\Engines\AWBase\vbpv.dat
c:\Program Files\VirtualPCGuard\Engines\AWBase\database
c:\Program Files\VirtualPCGuard\Engines\AWBase\database\enemies.dat
c:\Program Files\VirtualPCGuard\Engines\PGBase
c:\Program Files\VirtualPCGuard\Engines\PGBase\vbpv.dat
c:\Program Files\VirtualPCGuard\Engines\plugins
c:\Program Files\VirtualPCGuard\Engines\plugins\BORLNDMM.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANADWR.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANBCDR.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANDLDR.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANDOS1.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANEMUL.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANFUNC.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANKRNL.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANMCR1.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANOTHR.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANSCR.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANTOOL.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANTROJ.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\SCANWIN1.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNACPU.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNADBX.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\unamscan.dll
c:\Program Files\VirtualPCGuard\Engines\plugins\UNMIME.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACK.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACKS.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNPACKS2.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UNPEPACK.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\vbpv.dat
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27601.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27602.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27603.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UA27604.DLL
c:\Program Files\VirtualPCGuard\Engines\plugins\UpDate\UADAILY.DLL
c:\Program Files\VirtualPCGuard\Graphics
c:\Program Files\VirtualPCGuard\Graphics\cross.gif
c:\Program Files\VirtualPCGuard\Graphics\ga6p.gif
c:\Program Files\VirtualPCGuard\Graphics\kb.url
c:\Program Files\VirtualPCGuard\Graphics\main.ico
c:\Program Files\VirtualPCGuard\Graphics\mini.ico
c:\Program Files\VirtualPCGuard\Graphics\Online.url
c:\Program Files\VirtualPCGuard\Graphics\support.ico
c:\Program Files\VirtualPCGuard\Graphics\Support.url
c:\Program Files\VirtualPCGuard\Graphics\uninstall.ico
c:\Program Files\VirtualPCGuard\LA
c:\Program Files\VirtualPCGuard\LA\lapv.dat
c:\Program Files\VirtualPCGuard\LA\License.rtf
c:\Program Files\VirtualPCGuard\Tools
c:\Program Files\VirtualPCGuard\Tools\pblock.dll
c:\Program Files\VirtualPCGuard\Tools\sbiebho.dll
c:\Program Files\VirtualPCGuard\Up
c:\Program Files\VirtualPCGuard\Up\ASupdater.dat
c:\Program Files\VirtualPCGuard\Up\gup.exe
c:\Program Files\VirtualPCGuard\Up\PGupdater.dat
c:\Program Files\VirtualPCGuard\Up\UBupdater.dat
c:\Program Files\VirtualPCGuard\Up\up.dat
c:\Program Files\VirtualPCGuard\Up\updater.dat
c:\Program Files\VirtualPCGuard\Up\Download
c:\WINDOWS\system32\atl71.dll
c:\WINDOWS\system32\capicom.dll
c:\WINDOWS\system32\mfc71.dll
c:\WINDOWS\system32\msvcp71.dll
c:\WINDOWS\system32\msxml3a.dll
c:\WINDOWS\system32\drivers\dhlp.sys
c:\Documents and Settings\All Users\Desktop\VirtualPCGuard.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard
c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\Contact Customer Support.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\Uninstall VirtualPCGuard.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\VirtualPCGuard\VirtualPCGuard.lnk
c:\Documents and Settings\All Users\Application Data\SalesMon
c:\Documents and Settings\All Users\Application Data\SalesMon\Data
%UserProfile%\Application Data\VirtualPCGuard
%UserProfile%\Application Data\VirtualPCGuard\Logs
%UserProfile%\Application Data\VirtualPCGuard\Logs\threats.log
%UserProfile%\Application Data\VirtualPCGuard\Logs\update.log

Associated VirtualPCGuard Windows Registry Information:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E}
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98}
HKEY_CURRENT_USER\Software\Opera Software
HKEY_CURRENT_USER\Software\VirtualPCGuard
HKEY_CURRENT_USER\Software\VirtualPCGuard\Settings
HKEY_CLASSES_ROOT\AppID\{EA7522F6-87CF-411e-8A55-19EE4344B676}
HKEY_CLASSES_ROOT\AppID\pblock.DLL
HKEY_CLASSES_ROOT\CLSID\{079AA557-4A18-424A-8EEE-E39F0A8D41B9}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{3124C396-FB13-4836-A6AD-1317F1713688}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{3D813DFE-6C91-4A4E-8F41-04346A841D9C}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{3E784A01-F3AE-4DC0-9354-9526B9370EBA}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{4DD441AD-526D-4A77-9F1B-9841ED802FB0}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{FC220AD8-A72A-4EE8-926E-0B7AD152A020}\TypeLib
HKEY_CLASSES_ROOT\CLSID\{5C3F6257-3E00-45c2-88D5-CB0F3A17BF0E}
HKEY_CLASSES_ROOT\CLSID\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98}
HKEY_CLASSES_ROOT\Interface\{2933BF96-7B36-11D2-B20E-00C04F983E60}
HKEY_CLASSES_ROOT\Interface\{2B8DE2FE-8D2D-11d1-B2FC-00C04FD915A9}
HKEY_CLASSES_ROOT\Interface\{3EFAA428-272F-11D2-836F-0000F87A7782}
HKEY_CLASSES_ROOT\Interface\{3EFAA429-272F-11D2-836F-0000F87A7782}
HKEY_CLASSES_ROOT\Interface\{C90352F7-643C-4FBC-BB23-E996EB2D51FD}
HKEY_CLASSES_ROOT\PopupBlocker.IEGPB
HKEY_CLASSES_ROOT\PopupBlocker.IEGPB.1
HKEY_CLASSES_ROOT\SBIEBHO.IEFW
HKEY_CLASSES_ROOT\SBIEBHO.IEFW.2
HKEY_CLASSES_ROOT\TypeLib\{D761645B-6B20-4698-AEE8-729981152A82}
HKEY_CLASSES_ROOT\TypeLib\{EA7522F6-87CF-411E-8A55-19EE4344B676}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C3F6257-3E00-45C2-88D5-CB0F3A17BF0E}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6F87F145-DC2D-4766-AF03-3A3B96FFAD98}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\UAVUN_is1
HKEY_LOCAL_MACHINE\SOFTWARE\Products
HKEY_LOCAL_MACHINE\SOFTWARE\ugac
HKEY_LOCAL_MACHINE\SOFTWARE\VirtualPCGuard
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\dhlp
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\dhlp
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform "UGA6P11 2.2.366.12"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "BMN"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "ptask"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "ugac"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "VirtualPCGuard"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce "overinstall"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\atl71.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\capicom.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\mfc71.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msvcp71.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3a.dll"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls "C:\WINDOWS\system32\msxml3r.dll"