How to remove Cleaner2009 (Uninstall Instructions)

Posted by Grinler on September 6, 2008 @ 12:09 AM · Views: 1,331

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What this programs does:

Cleaner2009 is a rogue privacy protection program that is advertised through the use of misleading pop-ups and advertisements on the web. This program is typically advertised by a pop-up stating that your computer has privacy or security issues. If you then click on this pop-up, you will be brought to a page that has an advertisement pretending to be an online anti-malware scanner. At the end of the fake scan, a screen will be displayed stating that your computer has security issues and that you should install Cleaner2009 in order to remove these problems.

If you decide to download and install Cleaner2009 it will be set to run on your computer automatically when your computer starts. Once loaded, Cleaner 2009 will scan your computer, and when done, list a variety of privacy issues that cannot be removed unless you first purchase Cleaner2009. In reality, though, these privacy issues are all greatly exaggerated and are nothing to worry about. Cleaner2009 is only showing you these supposed risks in order to scare you into purchasing the software.

Cleaner2009 Screen Shot
For more screen shots of this infection click on the image above.
There are a total of 6 images you can view.

This guide will walk you through uninstalling Cleaner2009 and any related malware that may be installed with it.

Threat Classification:

• Information on Rogue Programs

Advanced information:

View Cleaner2009 files.
View Cleaner2009 Registry Information.

Add/Remove Programs control panel entry:

Cleaner2009 Freeware 1.0.10.0

Tools Needed for this fix:

• Malwarebytes' Anti-Malware

Symptoms that may be in a HijackThis Log:

O2 - BHO: iercptbho - {D4CDC21D-43BE-4101-A1EF-E379F134771E} - %UserProfile%\Local Settings\Application Data\qip\iercpt.dll
O4 - HKLM\..\Run: [Cleaner2009 Freeware] "C:\Program Files\Cleaner2009 Freeware\UCLN.exe" /min
O4 - HKCU\..\Run: [QuickInstallPack] %UserProfile%\Local Settings\Application Data\qip\QuickInstallPack.exe

Guide Updates:

09/06/08 - Initial guide creation.

Automated Removal Instructions for Cleaner2009 using Malwarebytes' Anti-Malware:

1. Print out these instructions as we will need to close every window that is open later in the fix.
   
   
2. Download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
   
   Malwarebytes' Anti-Malware Download Link
   
   


3. Once downloaded, close all programs and Windows on your computer, including this one.
   
   
4. Double-click on the icon on your desktop named Download_mbam-setup.exe. This will start the installation of MBAM onto your computer.
   
   
5. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
   
   
6. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
   
   
   
   
   
   
   
7. On the Scanner tab, make sure the the Perform quick scan option is selected and then click on the Scan button to start scanning your computer for Cleaner2009 related files.
   
   
8. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
   
   
   
   
   
   
   
9. When the scan is finished a message box will appear as shown in the image below.
   
   
   
   
   
   
   You should click on the OK button to close the message box and continue with the Cleaner 2009 removal process.
   
   
10. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
    
11. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
    
    
    
    
    
    
    
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    
    
12. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
    
13. You can now exit the MBAM program.
    

Your computer should now be free of the Cleaner 2009 program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future.

If you are still having problems with your computer after completing these instructions, then please follow the steps outlined in the topic linked below:

Preparation Guide For Use Before Posting A Hijackthis Log

Associated Cleaner2009 Files:

c:\My Downloads
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware\Cleaner2009 Freeware.lnk
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware\Cleaner2009 HomePage.url
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware\Cleaner2009 Online Manual.url
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware\Cleaner2009 Online Support.url
c:\Documents and Settings\All Users\Start Menu\Programs\Cleaner2009 Freeware\Uninstall Cleaner2009.lnk
%UserProfile%\Desktop\Cleaner2009 Freeware.lnk
%UserProfile%\Desktop\Install Cleaner2009.lnk
%UserProfile%\Desktop\QuickInstallPack.lnk
%UserProfile%\Local Settings\Application Data\qip
%UserProfile%\Local Settings\Application Data\qip\CLN_2009FreeSetup.exe.ini
%UserProfile%\Local Settings\Application Data\qip\data.ini
%UserProfile%\Local Settings\Application Data\qip\iercpt.dll
%UserProfile%\Local Settings\Application Data\qip\QuickInstallPack.exe
%UserProfile%\Local Settings\Application Data\UCLN_QIP
%UserProfile%\Local Settings\Application Data\UCLN_QIP\data.ini
%UserProfile%\Start Menu\Programs\QuickInstallPack
%UserProfile%\Start Menu\Programs\QuickInstallPack\QuickInstallPack on the Web.url
%UserProfile%\Start Menu\Programs\QuickInstallPack\QuickInstallPack.lnk
%UserProfile%\Start Menu\Programs\QuickInstallPack\Uninstall QuickInstallPack.lnk
c:\Program Files\Cleaner2009 Freeware
c:\Program Files\Cleaner2009 Freeware\Activate.dat
c:\Program Files\Cleaner2009 Freeware\atl71.dll
c:\Program Files\Cleaner2009 Freeware\AV.dat
c:\Program Files\Cleaner2009 Freeware\bnlink.dat
c:\Program Files\Cleaner2009 Freeware\IEViewer.exe
c:\Program Files\Cleaner2009 Freeware\lapv.dat
c:\Program Files\Cleaner2009 Freeware\license.rtf
c:\Program Files\Cleaner2009 Freeware\manual.url
c:\Program Files\Cleaner2009 Freeware\mfc71.dll
c:\Program Files\Cleaner2009 Freeware\msvcp71.dll
c:\Program Files\Cleaner2009 Freeware\msvcr71.dll
c:\Program Files\Cleaner2009 Freeware\pv.dat
c:\Program Files\Cleaner2009 Freeware\readme.rtf
c:\Program Files\Cleaner2009 Freeware\remnag.dat
c:\Program Files\Cleaner2009 Freeware\ScanReport.dat
c:\Program Files\Cleaner2009 Freeware\Schedule.dat
c:\Program Files\Cleaner2009 Freeware\softwaredetect.dat
c:\Program Files\Cleaner2009 Freeware\sr.log
c:\Program Files\Cleaner2009 Freeware\support.url
c:\Program Files\Cleaner2009 Freeware\UCLN.exe
c:\Program Files\Cleaner2009 Freeware\UCLN.url
c:\Program Files\Cleaner2009 Freeware\UCLN.xml
c:\Program Files\Cleaner2009 Freeware\unins000.dat
c:\Program Files\Cleaner2009 Freeware\unins000.exe
c:\Program Files\Cleaner2009 Freeware\uninstall.ico
c:\Program Files\Cleaner2009 Freeware\up.dat
c:\Program Files\Cleaner2009 Freeware\updater.dat
c:\Program Files\Cleaner2009 Freeware\UserAgent.dll
c:\Program Files\Cleaner2009 Freeware\vbpv.dat
c:\Program Files\Cleaner2009 Freeware\Appbase
c:\Program Files\Cleaner2009 Freeware\Appbase\AE_CD_Cr.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\AReadr4.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\AReadr5.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\ASDSEEpv.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\ASPack.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\Babylon.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\BDelphi5.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CatchUp.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CBuildr5.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CCGA.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CManager.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CuteFTP4.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\CuteHTML.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\DAcceler.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\DiscJug.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\ECDCreat4.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\Far.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FFTsks.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FlashFXP.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FrntPage.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FrontPEx.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FtpEXP.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\FtpVoya.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\GetRight.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\GoZilla.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\GravMRU.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\H_TxtPad.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\HomeSite.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\HotDogPr.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\IconExtr.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\iMesh.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\ImgReady3.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\InsShExp.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\JASC_P_P.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\KaZaA.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\LView.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MacDir.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MacDrWea.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MicAng.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MicDes.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MM_CON.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MMUnDisk.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\Morpheus.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MPaint.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MPicPub.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MPImaGal.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MSExplorer.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MSoffice.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MSRegEdit.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MSWMP.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\MSWordPad.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\Nero.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\NetShow.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\NTBackup.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\pfilelst.xda
c:\Program Files\Cleaner2009 Freeware\Appbase\PhotShel.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\PHPCoder.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\PowerZIP.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\RapidBr.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\RealAuPl.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\RealDown.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\SecurCRT.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\SL_BlWin.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\SmartClr.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\Sonique.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\StuffIt.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\TelepPro.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UGifAnim.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UltraEd.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UMedStud.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UPhImpV.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UPhotoEx.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\UVidStud.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\VNC.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WebFeret.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WebReap.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WinACE.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WinGate.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WinRAR.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WinZIP.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\WiseInst.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\wordslst.xda
c:\Program Files\Cleaner2009 Freeware\Appbase\YahooPl.dat
c:\Program Files\Cleaner2009 Freeware\Appbase\ZipMagic.dat

Associated Cleaner2009 Windows Registry Information:

HKEY_CURRENT_USER\Software\Cleaner2009 Freeware
HKEY_CLASSES_ROOT\AppID\{3A9377A6-BE7F-485D-908C-D44114691389}
HKEY_CLASSES_ROOT\AppID\iercpt.DLL
HKEY_CLASSES_ROOT\CLSID\{D4CDC21D-43BE-4101-A1EF-E379F134771E}
HKEY_CLASSES_ROOT\iercpt.iercptbho
HKEY_CLASSES_ROOT\iercpt.iercptbho.1
HKEY_CLASSES_ROOT\Interface\{59C345BA-3D5E-44E3-9D10-D3848AF15D73}
HKEY_CLASSES_ROOT\TypeLib\{A6FBD2E4-1C7E-4EAB-80DD-01DE2645566A}
HKEY_LOCAL_MACHINE\SOFTWARE\Cleaner2009 Freeware
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D4CDC21D-43BE-4101-A1EF-E379F134771E}
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\QuickInstallPack
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\UCLN_install_is1
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run "QuickInstallPack"
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run "Cleaner2009 Freeware"