BleepingComputer.com: Computer Keeps Rebooting

I was constantly getting after a reboot that "Your system has recovered from a serious error"...So I figured it was time to reformat my main 250GB hard drive. In the process of trying to install windows I would get errors there too...So I did a quick scan of the hard drive which showed no errors. Then I did a full scan using Data LIfe Guard. Errors showed up and we got an RMA to send the drive off. I figured this was the cause of my problems.

I ordered a new external hard drive to transfer all my data to. Then I took the other 250GB hard drive that my data was on, reformated writing zeros to the drive and reinstalled windows on this drive. Now I am getting Active Desktop Errors. Ok so I turned off the active desktop. Now my computer locks up and reboots on its own. This afternoon it rebooted 3 times, one right after the other, and I didn't do a thing to it.

On the new install I had to put IE 7 . I was wondering if that might be causing some of the problem. Or posibly the motherboard? This motherboard is only 11 months old. The 250GB hard drive that I am using is dated 2005. Could this drive also be going bad?

I'm at a loss as to what to do. Any suggestions would be greatly appreciated.

CarinSharon

Writing down what the error says, exactly will make it easier to troubleshoot. Go to the control Panel>Administrative>Event Viewer and see what errors show up there
Mark

Here is what is listed in the Event viewer:

Error DCOM This one is listed 14 times and is the most recent.

Warning W32Time This one is listed 2 times.

Error System Error Category (102) This one is listed 1 time

Error nv This one is listed 1 time


CarinSharon

I might be way off base here. If I am, I hope someone else chimes in. I would go to the malware section of the forums and do some reading there. Read up on how to post a HijackThis log If you were infected and you transfered files, the infection is still there and now on your new drive
Microsoft 102 errors
Mark

A "Your system has recovered from a serious error" is usually indicative of a BSOD (Blue Screen of Death) crash. These are events where the computer is shut down to prevent damage to the hardware. IME I find that most of them are caused by corrupt or poorly written drivers, with a significant minority being attributed to malware. They will also sometimes indicate a hardware failure - but this is much less common than the other 2 things (drivers or malware).

Please go back into Event Viewer and double click on these errors:

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Copy the text to here. This link will give you some idea of what we're looking for: http://www.bleepingcomputer.com/forums/top...tml#entry409491

The last several times that my computer rebooted on its own there was no error message. Its rebooted on its own 14 times today.....And right in the middle of me doing some work and I'm not able to save befor it reboots. Its like my computer has a mind of its own and reboots. I have updated drivers for my graphic card and printer.

There were no errors listed under Application, Security or Internet Explorer. The only Errors and warnings were under System.


Here is a list from event viewer:

SYSTEM ERROR IN LOG:

Error code 000000ea, parameter1 89992528, parameter2 89ab93f8, parameter3 89be44a0,
parameter4 00000001.

Error code 000000ea, parameter1 89ca0528, parameter2 89a498b8, parameter3 89c0b600,
parameter4 00000001.

Error code 000000ea, parameter1 8909c850, parameter2 89ab3c60, parameter3 89bf4778,
parameter4 00000001.

Error code 000000ea, parameter1 89009b88, parameter2 89a7dd00, parameter3 89b2ee50,
parameter4 00000001.

NV ERROR IN LOG:
The driver nv4_disp for the display device \Device\Video0 got stuck in an infinite
loop. This usually indicates a problem with the device itself or with the device
driver programming the hardware incorrectly. Please check with your hardware device
vendor for any driver updates.


WARNINGS IN LOG:

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Printer Driver Adobe PDF Converter for Windows NT x86 Version-3 was added or updated.
Files:- PSCRIPT5.DLL, Ps5ui.dll, ADPDF7.PPD, Pscript.hlp, AD2KREGP.DLL, AD2KUIGP.DLL,
AD2KGELP.INI, PSCRIPT.NTF.

Thanxs,
CarinSharon

HijackThis Forum sent me back here. They said my computer was clean of Virus and Malware. Which I was pretty sure that wasn't my problem because I keep everything updated, but then one never knows what little creature is going to make its way into your computer before there is a fix for it.

Anyways they instructed me on where to uncheck the automatic reboot so that I would get the blue screen with error message and be able to tell more what the problem is. My computer has restarted on its own about 15 times today with no error messages showing in the event log. I will post again as soon as there is another reboot with a message...

CarinSharon

Try rolling back your video card drivers Start, My Computer, R CLick, Properties, Hardware, Device manager, expand display adapters, r click on video card, properties, click driver tab, click roll back driver button, click ok. I have run across problems with the M$ updates download for Nvidia graphics.

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Tried rolling back the video card driver. Computer is still rebooting. No error messages showing up either after turning off the auto reboot...This is getting very frustrating..I also checked the system log and it isn't showing any errors either.

Try restarting in safe mode with networking. if the computer continues to restart, try this http://www.bleepingcomputer.com/tutorials/cleaning-the-inside-of-your-pc/

also, read the KB article and see if you have any of these files Msupd5.exe, Reloadmedude.exe, or files with random names (gbqxmhia.sys) is an example. the best way to fix is to use method 3.

you must use safe mode to accomplish this.

The computer just got a real good cleaning inside and out when I reformatted....

Where is this KB Article?

CarinSharon

Sorry here: http://support.microsoft.com/kb/894278

Read the article and did some checking. None of the files listed in the article could be found. I also checked to make sure all my hardware had updated drivers. There was one that needed updated. Its an IEEE 1394 Bus Host Controller...Miscrosoft update should have caught that one but it didn't. Maybe that was the problem??? I hope...

Now to sit back, wait and see if the computer reboots again..I hope that might have been the problem..Will let you know.

CarinSharon

Are you letting Microsoft update the video driver or the mfg's site?
Mark

I got the video driver from the Nvidia site...I'm keeping my fingers crossed but so far the system hasn't rebooted on its own....Updating that one driver for the USB-Firewire must have done the trick..Hopefully...